Parts Geek Reviews 

I ordered an A/C condenser for my 2007 Honda Civic - unfortunately, there are several different versions according to where the vehicle was manufactured (Canada, North America, or Mexico), and I ordered the wrong one. They charge a 20% “restocking” fee, and it also cost me $25 to send it back! Order from car parts.com - you can send back for free (no shipping charges on your end), and NO restocking fee. Trust me on this one.

I just threw away the brand new five lug rotors and brakes I bought for my mom's six lug Toyota truck so I haven't bought anything from you since

Do not buy from them . They send you the wrong parts and make you jump through hoops to get it returned and get a refund . Wosrt company I ever deault with in 50 years. All they are is a bunch of computers in a room buying returns and fake well known name parts . John Sinclair the owner of the company could give two shits about how long a car sits on a lift to get repaired. Never even offered a replacement part ever. DO NOT BUY FROM THEM . THEY ARE CRIMMALS?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! . THEY DO NOT STAND BEHIND THEIR PRODUCTS!!!!!!!!!!!!!!!

Order a rotor and break kit for my 2012 Dodge Ram 1500, got the parts in and started to work on my truck and notice the parts are wrong .So i got on the phone and called them they sent me a RMA # to return parts back tried to get a return shipping label to ship them .So i went to go and ship the parts.The costs of shipping back was $205.I said no I am not going to pay more to ship when the parts cost me at $268 for the parts. So that made me go home and called customer service .The night mare begins. Over several days calling them several times to try to resolve issue and talk to a supervisor with no result's So they asked be a bunch of questions .I just purchase my truck,of three months. They said, I have the wrong part,because it changed in mid year, I said, what are u talking about ,they told me they can't help me. I asked for a Supervisor, but no answer, still waiting after 3 days today. All I want is exchange, that's not hard... And stopped stressing me and other customers....

First and last purchase. Ordered correct part, part didn’t fit. Called their out of country call center and I have to pay 20% restock fee and pay shipping. Never again.

I had two orders auto canceled because I needed the parts shipped to an address other than my home. After the first canceled order I called and was told the vendor team (or something) would need to verify my identity due to this discrepancy, which is fine, glad they are looking out for fraud. This second order was also cancelled and when I called I was told they are flat out not accepting orders when shipping address is not the same a billing. Annoying, and lost my business for life. Not willing to work with a company who can't function properly and follow through on their communications.

I certainly don’t know where PG receives its reviews but if you were to look at BBB reviews you’d find a much more honest review than some fabricated ones found on their website. Those are all fake!! This company is the worst on record from bonified customers so listen up. If you purchase a part from them be damn certain it’s the right one. If it’s not and it must be returned plan on never seeing you money or credit ever again. Complete thieves with every excuse to keep you from your money and the correct part.

Part number did not fit what it was supposed to fit. I had to ship back at my own expense by the time I paid shipping and restock fee, it ended up costing me half of what I spent on the part and I ended up with nothing. I figured half back was better than nothing. I will never do business with this company again and suggest that others don’t.

I ordered a part and didn't even receive it after 30 days, they lost my shipping. They wouldn't refund my item because the shipping insurance can only issue gift cards. I spoke to a customer service, and he was super rude. Asked to transfer to a manager. The manager was even worse. He didn't even help me. I would never buy from them again it's a scam company.

Pictures don't represent actual quantity. Descriptions are lacking. Wont accept responsibility for bad marketing. Shipped in 6 parcels. Bent a metal head gasket to fit packaging.

This company gave me the wrong part number and I purchased the wrong alternator but before it even shipped I had called them and double-checked and the gentleman said if I ordered the right one for my truck I could send the other one back. They said they couldn't stop it for being shipped even though it hadn't been shipped yet so I don't know if they're incompetent or just stupid. Now they want to charge me 40 bucks to ship it back plus it's stocking fees. Don't do business with these guys. There are a bunch of crooks.

Company wouldnt allow parts to be shipped on a diff box , shipping charges and restocking fee is more than the amount it cost of the part ordered, the part sent wasnt the correct one different from the description they had from their website! Wouldnt order from them at all !

I purchased a dash cover for a 1969 912 Porsche and rec'd it with a crack in it which I reported day of opening package. The Customer Service response was terrible as I asked for an exception to get the small crack repaired and ask for a discount to keep it. I was told, "we'll have a manager/Supv. call you back which never happened. I kept calling in looking for an answer,but was told we can do nothing and its too late to return although I was promised 2 phones call that never happened. I will not do business with them ever again after buying from them for last 20 years. Dealing with A.I. and Robotic humans reading from a script was ridiculous to say the least, Done!!!!!!!!!!!

They don't ship anywhere near the date promised, and deny responsibility claiming that they're "only a dropshipper". They betray their responsibility as a vendor to deliver upon the contract with the customer.

Ordered the same part 3 times and they gave excuses of why they cancelledy order 3 times this place is the worst company to deal with and when you call they just patronize you and blame the cancelled orders to the shipper doesn't deliver there your billing and shipping address is different yeah I run a business and have the parts shipped to where they need to be to repair my trucks

I get my parts on time the costumer service itis great

parts and price are good. return and cancelation policy is TERRIBLE. dumbass shipping cost and restocking fee on the customer when i called literally right after i placed the order. they did not even check to see if the part was already took off the shelf. they want to ship it and then let the customer pay to ship it back to add a restocking fee 20% of a fkin part cost wtf not even a set amount for restocking.. it depends on PART COST not to mention before i called i waited in call line just to have my call answered and hung up on 2 second later before i even got a "hello?" nothing.. i dont care that i could have known all this before i placed my order because that doesnt change the fact that it sucks. like i can be a terrible person but if i tell you before i am a terrible person to you then its not my fault. nah, change that

Ordered a part from my truck with their parts finder, they send the wrong part, I notifiy them immediatly, they say send it back at your cost. They sent the wrong part, they should cover it. I contact them multiple times, they just say we will call you back in 24, and they never do and then they just let your ticket close and say you cant do anything about it. TERRIBLE COMPANY, AVOID!!!!!!

Inaccurate listing was for a dual row radiator, the one sent was a single row.
After many calls to customer service for a return shipping label Partsgeek finally sent the label and refunded but denied the original shipping cost.
Apparently Partsgeek is not accountable for mistakes on their website and the customer must take the loss

⭐☆☆☆☆ (1 Star)

This was one of the worst online parts-buying experiences I’ve ever had.

I ordered a window regulator for my vehicle and paid about $110. PartsGeek sent me the WRONG part—it wasn’t even for my car. Despite this being entirely their mistake, they expect me to pay the return shipping, which is $88, plus a 15% restocking fee.

Let’s do the math:

* I paid about $110.
* Return shipping costs $88.
* They also want to charge a 15% restocking fee (around $16).

After all of that, I’d get back only about $5–$6 because of THEIR error.

If I ordered the wrong part, I’d understand paying the return costs. Which I’m 1000% sure because I made sure twice. Plus I ordered parts for my Camaro all the time believe me there’s a difference between those two cars. However. when the company ships the wrong item, the customer shouldn’t be the one absorbing almost the entire loss.

I expected them to make things right by providing a prepaid return label and issuing a full refund or sending the correct part. Instead, they shifted the cost of their mistake onto me.

Be very careful ordering from PartsGeek. If they send you the wrong part, you may end up paying for their mistake.