Party Delights  Reviews 

I paid extra for express delivery to get balloons on time for my son's birthday, but they never showed up. You can only imagine how disappointed a little boy was. I've contacted customer service several times without any reply. I am requesting a full refund as the parcel never arrived (Order #18951).
​I will update this review once I get my money back. Until then, I wouldn't recomend this website to anyone.

Absolutely awful customer service. Items were delayed for weeks and weeks. No reply to any emails following reimbursement of the returned goods postage as I didn’t need the items anymore. Have emails to confirm they would honor the postage costs but nothing. Would never use again - please don’t waste your time or energy with this company. Cannot fulfill orders in time. Avoid at all costs! If I could give less then one star I would!

Would give 0 if i could.
Ordered on the 21 september for a party end of october, 3-5 working days delivery apparently. Waited till 1st october and i emailed as had not had any updates. I was told there was a delay due to a "warehouse move" then i receive a notification to say it on it's way so i go to track it and its been "on the road" for over a week. So i contact the delivery company to get any updates to be told that none of my detail match the tracking number provided and i must contact the seller. I have done so twice but not heard anything back and i won't hold my breath...Wow what a joke, going to have 1 upset daughter. Will not be using this company again!

Ordered from them previously with no problems. But ordered a Halloween costume 2 weeks ago and it hasn’t even shipped. Sent emails and nothing, no response!

Ordered on 29th September, paid £3.95 delivery which is meant to be 3-5 working days.

No response received since initial order, have emailed twice but don’t expect a response due to other reviews; many people in the same position as myself.

Will be arranging a charge back with my bank if I don’t receive a refund or tracking soon.

Have not recieved my order 20160 - due to be maximum of 5 working days and it showing it hasn't left and I need it for a party!
Emailed twice today still no response

Ordered a Frenchie from Grease costume, paid for express delivery, the parcel then arrived a week later with a pack of unicorn post it notes enclosed, I have emailed the company but not yet received a response, this is absolutely disgraceful and a complete scam.

The worst service ever!! Order placed…still over a week and no movement….numerous emails, contact on social media (attempts to call but line is dead), this company must be in trouble! I also added my comments to their social media page and they have had chance to now restrict comments but can’t reply to an email!!! AVOID AT ALL COSTS…money taken but no order and also not able to cancel it. I’ve placed an order with a competitor today and it’s already been dispatched.

Paid standard 3-4 delivery for £4.
It's been over a week, it's not even been shipped.
My son chose a costume for Halloween in the sale, with events coming up I need it here now. I contact costumer service, no response.
With the costume being in sale I'm worried it's no longer in stock and it's not something I can wait for.

If you're ok waiting weeks for a costume then go for it but if you're on a time limit, don't trust this shop to get it to you!

I ordered halloween costumes last Friday I have emailed twice with no response delivery within 7 days site said still no update on when item will be despatched I need it for a party false information on shipping to quick to take money no reply to emails

I have to apologise saying there was no response to my original emails they had gone into junk
Both email replys say something different I have now emailed back and asked for a refund watch this space to see how long it takes emailed twice more with no reply think might have to take it to manchester evening news to warn others

Order #20943

I placed my order last week after their website popped up when I searched for a particular Halloween decoration. The prices were very reasonable and I now know why… they don’t actually ship the items to you.

I reached out via the online contact form requesting a refund as from the below reviews (which I wish I’d read before) and the fact that the timeframe for delivery has already passed, it doesn’t look like I’ll be receiving my order. I’ve been checking my inbox and junk folders multiple times a day and have had no response.

They have, however, continued to send me advertisements via email. Unsure why they’re still actively promoting a business when they can’t fulfil the orders they have. Surely this is a scam?

Ordered nearly 2 weeks ago, still no communication its been dispatched. I've emailed and still no reply. Why is it taking so long to dispatch?

Placed an order on 29 of September for witch outfit and broom and bag email twice and looked at email for replay and nothing can’t believe there been no replay from anyone or delivery update if there haven’t got the stock you shouldn’t take orders if you can’t complete them

I wish there was less than 1 star reviews allowed. This company is a disgrace. They happily take your money and then decide when and if they plan on shipping you the items you purchased. The communication is inconsistent and filled with apologies but nothing gets resolved. I placed an order for over £2000 and I received about 10 items, some of which I didn't even order, and then had to threaten them to get my money back. The items I ordered, never even arrived. This is a very poorly run company, and I would recommend you get your items anywhere else. What they are doing is unacceptable and they should be shut down for the way they handle their orders and their customers.

£173 spent, including £11.95 for express delivery, my son’s birthday came and went and no order. Ive emailed customer service 4 times, tried messenger too.

The order hasn’t even been dispatched and yet the company are refusing to give me a refund. Clearly some major issues with the warehouse but the complete lack of customer service is so disappointing.

I have emailed numerous times regarding my order that I placed over 2 weeks ago, had no reply or no update of delivery!

⭐ 1 Star – Appalling Customer Service and No Communication

I placed an order with Party Delights on 28th September 2026 (Order #19881) for items needed for my son’s upcoming birthday party.

It is now 8th October, and I have received no update regarding my order.

I have emailed the company twice requesting an update and have received absolutely no response.

What I find particularly frustrating is that Party Delights appear to be actively responding to negative Trustpilot reviews, yet cannot find the time to respond to customers who are simply trying to find out where their orders are!

I completely understand that delays can happen, but the lack of communication is unacceptable.

I am now concerned that my order will not arrive in time for my son’s birthday party.

Party Delights, please can you urgently investigate order #19881 and confirm when I can expect delivery?

Unanswered emails. Late delivery. Tried to cancel my order and re order somewhere else. Please do not buy from this company! Absolutely horrendous! At this point I need my stuff for the weekend and haven’t heard from them. Trying to get my money back so I can order from another company.

Ordered an item in good faith 2 wood slices for an order i needed completing for my own business, first time ordering from them, ordered 28 sept, now 7 october got no updates other than would go to a locker, emailed then and no response, terrible service wish i had checked trusted reviews before ordering as no making my orders late, as no sign of my order yet, no reply to my email and big red flag no contact number to call them which should tell you all you need to know about their service.
They don't want to speak to you as they know terrible and don’t want to have to deal with it.

Would not recommend avoid at all costs!!!

Awful company. Ordered my daughters Halloween costume 21st sept, after no update a week and a half later and many of emails and contact request forms filled form the website with no response i reached out on instagram, finally a response to say the warehouse was in the middle of moving and they would dispatch my order soon as they could, 2 days past and my order was on its way… yesterday it was ready to collect, however upon opening this near enough empty envelope there was not the costume I ordered , just a tiny little unicorn eraser…VERY DISAPPOINTING and now trying to receive my money back