Pass N Go Driving School Reviews 4,708

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, patience, and supportive teaching styles, which significantly boosted their confidence. Many reviewers highlighted the clear instructions and personalized approach that helped them understand concepts and improve quickly, often leading to first-time passes. The user experience is frequently described as positive, with instructors making lessons enjoyable and effective. However, some people were dissatisfied with the service, mentioning issues like instructors canceling lessons without proper notice or making excuses for not delivering paid-for sessions. A few other people also felt that the customer service was poor, citing unhelpful agents and a lack of respect for their time. There were also occasional reports of instructors being unprofessional or concerns about the pace of progress.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise instructors for being patient, calm, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising instructors for their calm,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express significant dissatisfaction,... See more

Instructions

Users describe positive interactions with instructions. Many customers praise their instructors for being... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the dedication and helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

Lee Turner is a brilliant driving instructor. I've been learning to drive with him since March last year. I had previous instructors before learning with Pass n' Go, but Lee has been the best one. He'... See more

Company replied

Rated 5 out of 5 stars

I have recently passed my Part 2 instructor training with Pass n Go and completed my 40hrs tuition training, the team of people you have to hand are not short of brilliant. Libby, Samantha and Step... See more

Company replied

Rated 5 out of 5 stars

Currently learning how to drive with Lee Turner, he's extremely supportive and patient. Definitely recommend to people who are more on the anxious side as he's extremely attentive. He's really helped... See more

Company replied


Company details

  1. Driving School
  2. Training School

Written by the company

We are one of the largest driving schools in the U.K. With over 300 driving instructors offering both male, female, manual and automatic driving lessons, trailer training, Instructor training and more... We specialise in intensive driving courses particularly our pass in one week courses. We offer driving instructor training and under 17 year old training. We have an online booking system making lessons easy to book and your PNG online account keeps a record of all the training you've done and you can unlock training videos as you progress :-) Plus we only release your lesson payment to the driving instructor when they complete the lesson with you meaning your funds are safe and secure :-) Team PNG!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mark Dyson is an asset to the driving…

Mark Dyson is an asset to the driving industry. I had a bad experience before and I was really apprehensive but mark assured me all will be okay, and it was! A really calm easy going gentleman who has made me feel more confident in just 1 session. Kudos to you mark well done and thank you so much!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

my lesson was with kulbir mann

my lesson was with kulbir mann - kip. he was very professional but also very friendly at the same time. i let him know that i had autism and he made sure i understood things in a way i would. im very confident that i will get far if i keep working with kip as he taught me a lot on my first lesson. thank you!!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I passed with Sean Smith!

I passed my test this morning with a wonderful instructor named Sean Smith. I highly highly recommend him. He has been brilliant through all my time with him and super patient. I am dyspraxic so going into driving I knew it was going to be a challenge but he has managed to make driving fun for me, something I thought would never be possible. I couldn't be happier with my experience.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

My driving instructor David Hutchinson…

My driving instructor David Hutchinson was mint I had a lovely time learning in the space off 20 hours I passed first time round he is lovely I would recommend. Am Katie and safe to say he is absolutely mint again

April 16, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on passing your test Katie!⭐🚗.
Thanks for the great review and feedback for David. We will ensure that he receives it. 👍
Happy driving. Team PNG ⚫🟢

Rated 5 out of 5 stars

Awais is an amazing driving instructor

Awais is an amazing driving instructor, honestly helped me so so much always encouraged me to keep going whenever I felt like giving up . Learnt so much with him and he really helped me to build my confidence to drive independently. Couldn’t have asked for a better experience. Thank you so so much!!!

April 13, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thanks for the great review and feedback for your instructor, Awais😊 All the best on the roads
Happy driving Alisha. Team PNG ⚫🟢

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience learning to drive with Anton Pal, and I honestly couldn’t have asked for a better instructor. From the beginning, Anton was extremely patient with me, especially as a first-time driver. There were moments where I felt nervous or unsure, but he never made me feel rushed or pressured, which really helped build my confidence over time.

What I appreciated most was how clearly Anton explained everything. He had a way of breaking things down into simple steps, which made even the more difficult manoeuvres feel much more manageable. If I didn’t understand something the first time, he would calmly explain it again in a different way until it clicked.

Anton was also very encouraging throughout all my lessons. He always pointed out the progress I was making, even in small ways, which really kept me motivated—especially on days when I doubted myself. His calm attitude really stood out to me as well. Whenever I made mistakes, he stayed composed and just guided me through how to correct them without any pressure or criticism.

He also paid close attention to my driving and quickly picked up on areas I needed to improve. He would then adjust the lessons to focus on those, which made a big difference in how quickly I improved. Each lesson felt well-structured and purposeful, building from the basics to more challenging driving situations at a pace that suited me.

Overall, Anton is professional, supportive, and genuinely cares about his students’ progress. His knowledge of road safety and his ability to give constructive feedback made me feel well-prepared and confident by the end of my lessons. I would highly recommend Anton Pal to anyone learning to drive, especially if you’re a first-time driver like I was.

April 13, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments Rej. It’s great to hear that Anton helped you so much on your driving journey!
Best wishes for your future driving. 😊
Team PNG ⚫🟢

Rated 5 out of 5 stars

Hussein

My instructor is Hussein and just after a few lessons I already feel confident and my nerves on the road have went away. He is not only helpful with driving but he is very welcoming and kind. His teaching style is great! I love how even when he is driving he explains exactly what he is doing which really helps for when I’m in the drivers seat. Highly recommend!

April 14, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thanks for the great review and feedback for your instructor, Hussein 😊 We will ensure that he receives it.
Happy driving Macey. Team PNG ⚫🟢

Rated 5 out of 5 stars

Passngo - Lee Turner

Lee Turner is a great driving instructor. Taught me how to drive safely and is very patient and helpful. There's often flexibility with bookings and great overall experience.

April 10, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for sharing your kind comments Werner. It’s great to hear that Lee helped you so much on your driving journey! Best wishes for your future driving. 😊
Team PNG ⚫🟢

Rated 5 out of 5 stars

fantastic instructor

Lee Turner is a fantastic instructor, very reliable, and supportive throughout. Highly recommend Lee if your looking for an instructor.

April 8, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thanks for the great review and feedback for your instructor, Lee😊 We will ensure that he receives it.
Happy driving Nicola. Team PNG ⚫🟢

Rated 5 out of 5 stars

Professional and supportive instructor – Rachel Armitage

I had a great experience learning to drive with Rachel Armitage. She is a calm, patient, and highly professional instructor who made every lesson feel comfortable and easy to follow.
Rachel Armitage explains everything clearly and takes the time to make sure you fully understand, which helped me build confidence with every lesson. Her supportive and encouraging approach made a big difference in my progress.
Thanks to her guidance, I passed my driving test and felt fully prepared. I would highly recommend Rachel Armitage to anyone looking for a reliable and dedicated driving instructor.

April 11, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for your lovely five-star review Simona!
We're thrilled to hear you passed your test and had a great experience with Rachel. Wishing you all the best in your driving journey.
Team PNG ⚫🟢

Rated 5 out of 5 stars

Such a great driving instructor

Such a great driving instructor! He's patient and very chilled , i would highly recommend !

April 10, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the wonderful review Skye and best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

Couldn’t recommend him enough he was…

Couldn’t recommend him enough he was patient through out it all took his time and helped me through it all very calm teaching instructor 👨‍🏫
Highly recommend

April 7, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Bethany, We’re really glad to see you’ve had such a positive experience with your instructor! Wishing you well with your future driving
Team PNG ⚫🟢

Rated 4 out of 5 stars

It’s my second lesson and I’m really…

It’s my second lesson and I’m really enjoying it.he was patient and understanding.i look forward to the rest of my lessons

April 9, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the review Sandra and best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

Amazing and helpful instructors

My instructor, Darren Cook, was great - he explained everything really well and helped me correct any mistakes I made. He also put extra lessons in the calendar for me when I needed them. This helped me to pass first time with only 2 minors.
It's also great value for money compared to some other places I had looked at.

April 10, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Congratulations on your first-time pass Marcell and thank you for the fantastic review and feedback for your instructor, Darren 😊. Best wishes for your future driving.
Team PNG ⚫🟢

Rated 5 out of 5 stars

It’s been great

It’s been great. My instructor Hussein has been very helpful and patient with me on all of my lesson and is always on time

April 9, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the wonderful review Drew and best wishes for your future driving with Hussein.
Team PNG ⚫🟢

Rated 5 out of 5 stars

I’ve been learning to drive with Lee…

I’ve been learning to drive with Lee Turner He is patient, calm, and makes me feel at ease during my lessons, which has really helped build my confidence on the road from a woman that gave up on driving 8 years ago with bad experiences from a past driving instructor and alot of anxiety.
He explains things clearly and takes time to go over anything I’m unsure about, without making me feel rushed or pressured. Each lesson feels well-structured, and I can see my progress and confidence improving after every lesson with Lee.
He is encouraging,Reassuring and always positive i couldnt recommend Lee enough to anyone that is looking to start their driving lessons!

March 31, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hi Lauren, thank you for taking the time to leave this great review. It's amazing to hear things from your perspective and how great Lee was when it came to communications and tailoring lessons to you. Best of luck out on the roads!
Team PNG ⚫🟢

Rated 5 out of 5 stars

Hussein is amazing boosting my…

Hussein is amazing boosting my confidence every lesson more and more to the point in less than 10 lessons I am able to drive with confidence

April 9, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Thank you for the five-star review Paige! Wishing you all the best in your future driving with Hussein.
Happy driving. Team PNG ⚫🟢

Rated 1 out of 5 stars

Can't book lessons on the website, no responses

Calendar is constantly 'greyed' meaning lessons can not be booked, and my instructor after two lessons failed her third test meaning I now have no instructor and can not move forward, hundreds of pounds spent, no communication.

I have requested a full refund at this time.

Save yourself some time and book somewhere else.

April 9, 2026
Unprompted review
Pass N Go Driving School logo

Reply from Pass N Go Driving School

Hello Charlie
We were unable to trace an account for you based on your name alone. We need to ensure we are dealing with the correct person for data protection. We would like to resolve any issues you may have so I have requested more information through Trustpilot.
Hope to hear from you soon

Thank you for providing more detail, our contact centre have sent you an email asking for your availability to allocate new instructor
Thanks Team PNG ⚫🟢

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look