Good location, enough space in Wembley Gardens house for big family.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stayed in this property for 2 nights this past weekend - the location is perfect, very central, just a 2 min walk from the main high street, and a 10 min walk from Lincoln Cathedral. The flat it’s se... See more
Company replied
The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it... See more
Company replied
Brilliant house, absolutely gorgeous and great service from pass the property on air b&b. We’ve stayed for a friends hen do with 10 women, it’s been very comfortable, clean and communication is great.... See more
Company replied
Company details
Information provided by various external sources
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Contact info
United Kingdom
- Info@passtheproperty.co.uk
- www.passtheproperty.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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The property management team were…
The property management team were really lovely, and responsive if we needed anything. The property itself was beautiful, and clean. An amazing stay.
August 22, 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind words! We’re delighted you enjoyed the property and had such a positive experience with our team. We’d love to welcome you back for another amazing stay!
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Easy booking experience and brilliant…
Easy booking experience and brilliant stay. Accommodation top notch
August 23, 2025
Unprompted review
Reply from Pass The Property
Thank you for your lovely feedback! We’re so pleased to hear you found the booking process easy and the accommodation top-notch. We’d be delighted to host you again anytime
Great stay
Stayed with these guys for a stag do. Lovely spacious property which was super accommodating for our group and had a great time staying here! Would stay again
August 23, 2025
Unprompted review
Reply from Pass The Property
Thank you for your great feedback! We’re delighted the property was spacious and accommodating for your stag do, and that you all had a fantastic time. We’d love to host you again in the future!
Great accommodation in central…
Great accommodation in central Newcastle. Would stay again and great for larger group.
August 22, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind feedback! We’re so pleased you enjoyed the accommodation in central Newcastle and found it great for your group. We’d be very happy to host you again!
Very helpful and quick communication
Very helpful and quick communication
August 22, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind words! We’re so glad you found our communication helpful and prompt. We’d be delighted to host you again anytime.
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Great service and communication
Great service and communication. Accommodation was perfect for our needs.
August 23, 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your kind words! We’re delighted to hear the accommodation suited your needs and that our service and communication made your stay smooth. We’d be happy to welcome you back anytime!
Reply from Pass The Property
Thank you for your kind feedback! We’re so glad you enjoyed our services and we look forward to welcoming you again soon.
Very helpful
Great communication overall and very helpful with any queries we had regarding our booking and the house. Lovely house to stay in will be recommending to friends !
August 23, 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the house and found our communication helpful. It means a lot that you’d recommend us to friends—we’d be thrilled to welcome you back anytime!
Reply from Pass The Property
Thank you! We’re so glad you found communication easy—always happy to help make your stay smooth.
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Great comunication!
August 22, 2025
Unprompted review
Reply from Pass The Property
Thanks so much! We’re really glad communication was smooth and easy for you—always here to help
Great service, speedy replies from host
Staying for a weekend in Bristol, hosts are super helpful!
August 22, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind words! We’re so glad you enjoyed your weekend in Bristol and found us helpful. You’re welcome back anytime!
The staff were all friendly and very…
The staff were all friendly and very helpful, the rooms look amazing, great place to stay.
August 21, 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your lovely feedback! We’re delighted you enjoyed the rooms and found our staff friendly and helpful. We’d be thrilled to welcome you back anytime
Best location near the london…
Best location near the london underground walking distance ...
House is very well maintain.
Should be some extra Towel.
Customer service response for late check out request must be improve ..
August 19, 2025
Unprompted review
Reply from Pass The Property
Thank you for sharing your experience with us! We’re glad you enjoyed the location and found the house well maintained. We really appreciate your suggestions regarding extra towels and late check-out, and we’ll use your feedback to keep improving our service. We hope to welcome you again in the future.
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Pass the Property are very responsive…
Pass the Property are very responsive to requests for early check-in.
August 19, 2025
Unprompted review
Reply from Pass The Property
Thank you for your feedback! We’re glad we could assist with your early check-in request and make your stay more comfortable.
Lovely stay
Lovely stay. Beautiful apartment especially the kitchen. Made for a nice location for some "getting ready photos" before going to the wedding we were here for. Secure parking and easy access to local sainsburys.
August 17, 2025
Unprompted review
Reply from Pass The Property
Thank you for your wonderful feedback! We’re so pleased you enjoyed the apartment, especially the kitchen, and that it was a lovely spot for your wedding preparations. Great to hear the parking and local access were convenient too. We’d be delighted to host you again in the future!
Nice holiday home
Nice house
Enjoyed the the large family kitchen
Two showers were blocked but the company got a plumber out within 24 hours so can’t complain
August 17, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind words! We’re so glad you enjoyed the house, pool, and amenities, and that you’d recommend the property. We’d love to host you again!
So far the communication has been…
So far the communication has been superb. The pictures and advert look great so looking forward to our stay.
Will update once we have stayed but so far so good!
August 17, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind words! We’re so pleased communication has been smooth so far and that you’re looking forward to your stay. We can’t wait to welcome you and hope everything meets your expectations—see you soon!
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We had a great experience!
We had a great experience with Pass The Property! They were very friendly, always available and very fast in answering to my questions.
August 17, 2025
Unprompted review
Reply from Pass The Property
Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience and that our team could be there to support you quickly and friendly throughout. We’d love to host you again anytime!
Convenient location
Convenient location. Very close to supermarket and underground station.
August 13, 2025
Unprompted review
Reply from Pass The Property
Thank you for your kind feedback! We’re glad you enjoyed our convenient location near the supermarket and underground station. We hope this made your stay even more comfortable.
Bunch of scammers
Bunch of scammers
Ran my rent to rent
Lied about the projected occupancy rate and nightly rates. Slow to respond to issues. Withheld deposit claiming various damages
Ended up thousands of pounds down
Most of the reviews are fake and they threaten legal action if you write anything negative
Avoid like the plague
Edit - in response to reply below
1. The guy who introduced me to the unit is very much part of your group and you know it! The figures sent to me by him showed grossly inflated figures
2. The unit occupancy rate averaged around 50-60% NOT 80% as you erroneously stated. You were supposed to be the managing agent and clearly failed in this respect
3. You state that you did not withhold the deposit - I can assure that it was not retuned to me. As managing agents you are responsible for this
Just to add that your colleague, SL, who introduces people to your units and is very much part of your organisation has been expelled by the Property Redress Scheme for gross misconduct
August 14, 2025
Unprompted review
Reply from Pass The Property
Dear Ian,
We respectfully disagree with the assertions made in your review, as we believe they are inaccurate and misrepresent the facts.
Firstly, you were introduced to an investment opportunity through an external investor. You were afforded sufficient time to conduct your own due diligence prior to entering into the agreement, and you voluntarily signed the contract before being introduced to our company.
Secondly, the property in question operated at an occupancy rate of approximately 80%, which is significantly above the prevailing market average. The issues experienced within the unit were related to matters under the remit of the building’s management, over which we had no control. As the landlord, it is your responsibility to arrange for such matters to be addressed.
We remain committed to conducting our business professionally and transparently, and we stand by the accuracy of the above account.
The final point in Pass The Property has never taken any money in relation to any deposits or rent. This assumption is unjust and untrue that we withheld your deposit.
Sincerely,
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