I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. Th... See more
Company replied
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No contact after ordered and paid in full. They are a scam !!! Eventually I did get through by email and asked for an immediately cancellation and refund. 3 weeks later and 20 emails they eventually... See more
Company replied
Never delivered item, constantly messaged but just get an ai response, they just delay you constantly and dont give refunds. Just a massive scamming company.
Company replied
amazing customer care and service products arrived promptly, better than photos on site, worth every penny will definitely use again can customers pls be mindful, that the authentic c... See more
Company replied
Company details
Written by the company
⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Contact info
United Kingdom
- 02922362398
- info@patio-life.co.uk
- www.patio-life.co.uk
2.1
Poor
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and personable customer service
Very helpful and personable customer service. I had some problems with a delivery and they were very helpful and understanding with regards to resolving my issue.
June 12, 2018
Unprompted review
Reply from Outdoors By Blake
Hi Beck, Thanks again for being so understanding. Here to help for any future orders.
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Nice guys to deal with!!!!
Nice guys to deal with, quick to answer any questions and great products!
June 4, 2018
Unprompted review
Reply from Outdoors By Blake
Thank you for your positive feedback. We will sort the BBQ out for you too.
Patio-Life customer services
Great service, great products, excellent service
Website is very easy to use, great product selection and excellent service.
Highly recommended.
June 1, 2018
Unprompted review
Reply from Outdoors By Blake
Thank you Chris. We are happy to help with any future enquiries.
Patio-Life customer services
Top service and a very easy to use…
Top service and a very easy to use website. A pleasure to deal with.
May 23, 2018
Unprompted review
Reply from Outdoors By Blake
Anthony, thank you for taking the time to leave us a review. Please feel free to contact us again for any help with future purchases.
Patio-Life customer services
Excellent after sales service
I recently purchased a cooler off Patio Life.
There was a slight fault with it on delivery, but they soon fixed the problem with no quibbles and were very efficient and responsive to my calls and e-mails, excellent post sales service.
I will definitely purchase from them again.
May 22, 2018
Unprompted review
Reply from Outdoors By Blake
Hi Rich,
Apologies for the faulty item and thank you for your understanding. We are pleased we sorted out your issue and replaced your drinks cooler with no further issues.
Patio-Life customer services
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Great products and great service
Great products and great service. Went above my expectations to deliver on time and with appropriate direction of how and when. Purchased the Bon-Fire model 2B BBQ, which has revolutionised my family outdoor experience... Will be back for more!
May 22, 2018
Unprompted review
Reply from Outdoors By Blake
Thank you David, we look forward to doing future business with you.
Patio-Life customer services
‘Honest and Helpful
‘Honest and Helpful, I called Patio Life about some questions I had on how to use the chiminea I wanted to buy, and they answered all my questions. I would definitely recommend using this company for all your outdoor needs!
May 21, 2018
Unprompted review
Reply from Outdoors By Blake
Hi Adrian, we are pleased we answered all of your questions. We specialise in outdoor heating and are always happy to help.
Patio-Life customer services
Really helpful and useful advice
Really helpful. I called with a query and got loads of advice, they know their market.
May 21, 2018
Unprompted review
Reply from Outdoors By Blake
Thanks Neil, we are pleased we sorted out all of your questions. We are always happy to help.
Patio-Life customer services
Barbecue
Great products and superb quality of service. Worth every penny spent and more. The BBQ is wonderful.
May 19, 2018
Unprompted review
Reply from Outdoors By Blake
Thanks Dean, we are pleased you are happy with your BBQ purchase. Look forward to seeing you again.
Patio-Life customer services
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Good customer Service...reliable…
Good customer Service...reliable .quality products at reasonable prices.. would recommend these people
May 19, 2018
Unprompted review
Reply from Outdoors By Blake
Rob, we are pleased you had a pleasurable experience dealing with us. Always happy to help.
Patio-Life customer services
Great quality products at good prices
Great quality products at good prices. We shopped around first but with no doubt we will use patio life again. Great service. Thanks
May 18, 2018
Unprompted review
Reply from Outdoors By Blake
Thank you Jason, a pleasure doing business with you. Feel free to contact us at any time in the future.
Patio-Life customer services
Water feature precisely as described
Water feature precisely as described
Excellent service
Delivered on time
Pete the MD could not have been more helpful
May 1, 2018
Unprompted review
Reply from Outdoors By Blake
Thank you for the order Sue and we are pleased the complimentary pump turned up quickly. We hope you sorted the cable connection too.
Patio-Life Customer Services
Fast efficient service
Quick reply to my initial queries, product delivered in two days of purchase.
April 23, 2018
Unprompted review
Reply from Outdoors By Blake
Ryan, i'ts always a pleasure doing business with you. Lets hope the summer allows you plenty of use with your new BBQ.
Patio-Life Customer Services
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Excellent delivery time great product…
Excellent delivery time great product thank you
April 17, 2018
Unprompted review
Reply from Outdoors By Blake
Hi Denise,
A huge thank you for your feedback. We hope you will come back to us again and also spread the word of your great experience trading with us.
Pete Stevens
Managing Director
Patio-Life Ltd
This gazebo is excellent
This gazebo is excellent, it does take 2 people to put together but went up easy, the quality of this product is excellent, would highly recommend to any one wanting to purchase this gazebo
April 17, 2018
Unprompted review
Reply from Outdoors By Blake
Hi Gary,
Thank you for your feedback and positive review. We are pleased you love your Gazebo and look forward to seeing you again for any other of our great products. We value all of our customers and are always here to help.
Pete Stevens
Managing Director
Patio-Life Ltd
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