Romana helped us with all our questions. She was incredibly knowledgeable and very kind. Our new blinds block out the sun and keep the room at least 5 degrees cooler. We have been using the blinds for... See more
Company replied
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The roller blinds we ordered are good. Unfortunately the service was not. At the first visit the technician, unbeknown to us, measured our windows incorrectly, meaning that the profiles were too... See more
Company replied
Excellent products and quality of service, especially if things go wrong with your order.
Company replied
Avoid at all costs! I ordered some blinds more than a month ago and haven't yet received anything, even though the delivery time was 10-15 working days. What's even funnier is that they will ra... See more
Company replied
Company details
Written by the company
Bij PAX Raamdecoratie helpen wij u in enkele stappen tot de beste keuze. De totaal leverancier van kwaliteit raamdecoratie: gordijnen, vitrages, inbetweens, rolgordijnen, houten jaloezieen, plissegordijnen, verticale lamellen & buiten zonwering.
Contact info
Wijkermeerweg 41L, 1948 NT, Beverwijk, Netherlands
- 020-2613415
- klantenservice@paxraamdecoratie.nl
- www.paxraamdecoratie.nl
4.1
Great
744 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very bad customer experience
Their customer service is really bad, they leave emails unanswered for ages, they ask you to request appointments for measurements (that they already refused to make, again), they don't give proper follow ups, and they are difficult to reach.
It is very difficult to get proper assistance from them.
The only positive thing was the fabric samples were easy to order, free and they arrived fast.
EDIT AFTER REPLY:
Can you provide a way to contact you so that I can give you my order number/contact details, without everyone else getting access to that data? Something different than the totally inefficient and irresponsive usual customer support channels?
May 22, 2021
Unprompted review
Reply from PAX Company BV
Thank you for your review.
We are sorry to hear that you are not happy with your experience at PAX. We would like to check your specific situation, do you have an order number so we can evaluate on this?
The free samples we offer are indeed a great way to see what the fabric colour looks like and what the quality is like. We are doing our best to deliver this as fast as possible and with the whole team of PAX we are trying to offer the best service and advice as possible.
Best regards,
PAX Raamdecoratie
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