Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other cus... See more
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Review summary
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Reviews shaping this summary
Mary Queen was the most helpful agent I have had ever, she asked what was the issue I had her check my case out me on hold and like magic my issue was resolved. Please recognize her for her customer... See more
Company replied
Been experiencing an issue with accessing funds. Spoke with agent Levi Smith who has gone above and beyond trying to assist my issue. He has spoken to supervisors and tech team for the past 3 days. Is... See more
Company replied
Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... See more
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Company details
Written by the company
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contact info
Stevens Creek Boulevard 4880, 95129, San Jose, United States
- www.payactiv.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and efficient with…
Very helpful and efficient with responses
September 26, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Maggle, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
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I have spoke with Mr Chester before and…
I have spoke with Mr Chester before and he handled my request greatly. This time wasn’t any different!! Thank you Mr Chester.
September 26, 2025
Unprompted review
Reply from Payactiv Inc.
Hi ShaDonna, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Awful I have not been able to use the…
Awful I have not been able to use the app my problem was sent to huger up over a week ago and still nothing o can’t access my pay and the hold time over the phone is always at least 10 15 sometime s 30 minutes to talk to someone worst place I have ever called
September 26, 2025
Unprompted review
Reply from Payactiv Inc.
Hi there, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
From frustrating to EXTREMELY SATFISFIED
So it all started when this morning I contacted customer service and received zero help.I called and spoke with Waller Lee and he was amazing.He helped me within two minutes like it was easy.He did what I needed.It was my daughter's birthday and I just I want to say.I appreciate him so much for taking his time and doing what he did for me.He's awesome customer service.He's understandable and he's quick and fast.With service definitely need more customer service representatives like him. Thank you again, Waller, you just made a twelve-year-old little girl's birthday. God bless.
September 26, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Susanna, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory Deserves A Raise!
Emory went above and beyond to help me get my hours corrected with Payactiv. I truly appreciate your help. Now I can pay my bill before it gets shut off lol.
September 24, 2025
Unprompted review
Reply from Payactiv Inc.
Hi James, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
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Very ready to communicate with and…
Very ready to communicate with and answered all the questions I had
September 24, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Jay, we are always looking to improve the experience for our users, and really appreciate the feedback.
My experience was very professionally…
My experience was very professionally handled. Very easy to talk to and understood my concerns. Felt safe because of the security protocol taken. Definitely a 5 stars with hospitality.
September 24, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Heron, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
He helped me so fast after trying all…
He helped me so fast after trying all day long to get this fixed ! Thank you !
September 24, 2025
Unprompted review
Reply from Payactiv Inc.
Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Derek Williams got me together for sure
My customer service worker Derek Williams was amazing and I appreciate him for actually taking the time to get all the facts and understanding my situation and helping to get the process rushed as fast as he could but this service it’s self is terrible I hate it so much but I have to use it so thank you Derek Williams but the rest of the payactiv community is terrible sorry not sorry
September 24, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Deionta, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@payactiv.com.
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Daniella, a very attentive representative
Daniella was professional and courteous, clarifying my issue, researching my transactions since the beginning, and providing the reasons for my card account closure.
She provided that I would be required to request a new card due to the inactivity, that generated the account closure, and encouraged me to use the new access more frequently.
September 23, 2025
Unprompted review
Reply from Payactiv Inc.
Hi, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Emory was great!
September 23, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Jared, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Fredrick Chester was excellent!!
Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!
September 23, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Adrienna, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Emory did an excellent job in helping…
Emory did an excellent job in helping me out
September 22, 2025
Unprompted review
Reply from Payactiv Inc.
Hi David, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
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Derek williams was a awesome help
September 22, 2025
Unprompted review
Reply from Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
My experience was good
My experience was good. I haven’t really had any major issues
September 22, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Erica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Reply from Payactiv Inc.
Hi Mikayla, thanks for taking the time to rate us. It really helps us to keep going and delivering the best. Have a blessed day.
Amazing very helpful
September 18, 2025
Unprompted review
Reply from Payactiv Inc.
Hi there, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
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Valerie Shaw is knowledgeable and helpful
Valerie Shaw is knowledgeable, and helpful.
September 18, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Cary, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Wonderful experience
My agent Valerie Shaw was absolutely wonderful. Very polite and knowledgeable. I was so thankful to have gotten her to help me. I hope when or if I need further assistance I get her again.
September 17, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Mary, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
not a good company i filed a …
not a good company i filed a complaint to the bbb the payactive number i called isnt the managers number so i got a run around he would send me to a number with 3d party operators thanks for not recing my pay buddy im going to take the steps to recieve my hours and money! theres other agencys besides the bbb to get ahold of i dont know whats your guys problem is not working with me wait and see buddy i dont play around!
September 15, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Larry, we sincerely apologize for the inconvenience we may have caused and are here to help. Kindly share your details, including your Employee ID, and Mobile number at support@payactiv.com, mentioning "App Review" as a subject. We will get your issue resolved on a priority basis.
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