Paydrive AB Reviews 

Straight forward agreement. Easy to understand and very clear explanation on the insurances

The algorithm that decides whether your driving style is safe or not is pretty blunt and unforgiving. The customer support is easy to reach but it's a lot of gaslighting if you have a problem. At least they let me end my contract early.

You can improve user experience about the application which putted on car to follow driving style. Even though I pay attention and following rules, it seems okej or säker on application. I realized maps applications (google maps etc.) can confuse speed limit sometimes and I think that is why the application says “okej” for driving style because it thinks I’m exceeding the speed limit.

Paydrive doubled my premium without me knowing about it and along with it they made it mandatory for a year . When I took insurance it was allowed to change in 3 months.
The reason Customer service explained is that my driving style has changed and that lead to increase in premium . I have no idea what has changed , no ware they explain it what was before and what is now .
After writing to TrustPilot , they reached to a agreement and removed the mandatory 1 year with increase premium . Thanks TrustPilot.

I may be one of the best fit customers for them. Tech person that drives expensive cars like an old person for short mileage. However, the trust is not there. First, they would send fakturas to my email, that was empty in their system. Had to call out to avoid reminder fees. Got a bill for "6 days the box was disconnected", but I never removed it, nor they made it clear when signing that they will charge it in first 3 month, several parties said it was optional. Use the car daily and never touch the device but get SMS messages that they can't reach the device. Called their support at 16:40 on Monday to learn that they are closed, auto-reply said they work 9-17 on weekdays (i.e. exactly when I called). As people quit them they only have 1 year binding period. Every single step is broken, the quality is not there, the company is poorly managed, hard to imagine what happens if I actually need them to cover the repair costs.

Very good experience with the customer service. They always explain me very clearly but here they are trying to resolve my problem

Very poor service, raised a claim and still they don’t reply and it is not possible to reach claim department via email or phone (no transparency at all)

Workshop also sent the email and no reply from claim department

Very poor service and this company has a high payment every month,dont try this insurance company you will regret.
As i read some of the reviews after they end the insurance and sent back the box and then after a few months they will charge that they dont recieve the box. Dont try to buy there insurance you will pay too much every month.

They just want to steal your money.
I read the comments and was aware of their actions that's why I was very firm when cancelling insurance and now they sent a faktura of 1550 SEK saying that they sent the kuvert to return the stupid bilboxen. We never received anything even I wrote it and got no reply on email now received this stupid faktura this is completely unacceptable. We will never pay a single krone.

I want to close my car insurance from 14th feb but still waiting for response from paydrive. Multiple emails, query through mitt.paydrive and phone call has been done. Pathetic customer care.

No one can take my call in months because of lack of staff which is the only way to cancel my car insurance.. for a car I sold two months ago. And obviously still pay for. Ridiculous. Would never recommend anyone.

Very bad! I’ve waited 4 hours to reach customer service but hopeless. They said we are closing soon and can’t answer you!!!! Very very bad!

I can't understand I cancelled my insurance with paydrive and today they take money from my account .I try to call no one answered. I need explanation for this soon as possible. Or i will speak with my lawyer he know what to do .

Be careful!!! This company is a scam. They are very expensive and they made it impossible to unsubscribe from their insurance.

Paydrive is the WORST car insurance company I have ever used. They have almost trippled our monthly bill
from 500-600sek/month to over 1700 sek/month!
This happened in the first period after I signed up, and even though I am in the super safe driver category and I drive fewer kilometers than earlier. They have not told us why the cost is trippled, and the next period (3 months) it could be even higher. I have been trying to speak to Paydrive for over a month now but the customer service have been closed every time I call. Therefore I consider this the most devious company in the business and recommend anyone to not have anything to do with them. I have zero trust in Paydrive.
DO NOT USE PAYDRIVE!

I cant pay my bill because they have sent the wrong OCR-number. I´ve contacted them via mail but havent recieved a reply in weeks.

Ive tried to call them several times. Everytime i get the same reply from the answering machinge. "We dont have time to help you today, call in another day".

I´ve recommend to stay away from this company. I will probably get worse problems with them regards to this payment i cant pay. Im worried actually.

Scam company. Told them twice That i dont want the insurance cuz i already got one.
They still send my invoice and dont respond to cancellation.
When i had a Mazda They salvage my car, then even after That They sold me invoice

Have tried to get hold of them during 3 weeks now, but doesn’t answer on email because of “heavy” load, and calling the phone they say also that load is heavy so one should call next day. But they can send paper claiming that they have not recivied money for a month, even though one can see that it’s drawn.

Paydrive is a company that is specialised in scam. They have no email address, only a postbox and a answering machine that makes them able to reach you, but you can not reach them. They overcharge your bank card, and you can do nothing about it. warning, warning, avoid Paydrive.

The WORST! and that doesn't cover it!
I have canceled my insurance and supposed to have it ended on 4th of Jan... but on their website is not canceled and I got an invoice for a full January month
I have sent several emails/messages to inform them, talked on the phone too...
December invoice was as well wrong …. I hope the Swedish customer agency give you a huge fine and closes this company because I am honestly tired to lose time with these stupidity

PS PAYDRIVE - I have contacted you EVERY SINGLE MONTH since I started my insurance with you so you fix the mistakes you did. So dont tell me to get in touch.
Maybe you should as well consider ALL the bad reviews here....