I spoke to Darren Spence this morning about a pos issue. Not only did he resolve that issue but he resolved more issues on my account that I knew nothing about. He then passed me on to the right depar... See more
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After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
Company replied
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
Company replied
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
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Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.6
Excellent
8K reviews
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Very happy with Paymentsense :-)
Very happy with Paymentsense and their customer service is excellent when you need them. Victor and Sarah both did everything asked of them this morning when I rang.
September 11, 2024
Reply from Paymentsense
Hi, thanks for your five-star review! It's brilliant to hear about the excellent service you received from Victor and Sarah this morning. It's great to have you on board!
I would like to thank you all very much…
I would like to thank you all very much for a excellent service in the years that I have been with payment sense I’ve never had any problems thank you very very much
September 11, 2024
Reply from Paymentsense
Hi Stephen, thanks for your five-star feedback! It's great to hear about the excellent service you've received over the years. Thanks for choosing Paymentsense!
What can I say!
What can I say, 5 year contract I rather stupidly signed up for.
This company is much the same as any of these services. Horrendously expensive and shaft you hard when you want to leave early.
Beware of the small print 🐾 and never enter a long term contract unless you have a PHD in financial law!
Utterly expensive, I'm relieved to be rid them.
September 10, 2024
Unprompted review
Reply from Paymentsense
Good afternoon Mark,
I am sorry that you are unhappy with your contract with us and the charges that you incurred when leaving early.
We have requested some information from you to locate your account so we can review this situation in more detail.
Kind regards,
Paymentsense Limited
Friendly and polite
Friendly and polite, very quickly dealt with my query. Would definitely recommend
September 10, 2024
Reply from Paymentsense
Hi Jennifer, thanks for the wonderful five-star feedback! It's brilliant to hear about the friendly and polite service you've received from the team. Thanks for the recommendation!
We had an issue with our payment…
We had an issue with our payment terminal where the card machine was declining all payment. It was a nightmare as the queue was backing up. I was so stressed. My call to Paymentsense customer services was answered really quicky, and the help and support I received from Matthew is what prompted me to leave this review. Matthew was so patient and helpful, talking me through the process to reset the system and get our card machine up and running again. A life saver.
September 10, 2024
Reply from Paymentsense
Hi Arlene, thanks for your five-star review! It's fantastic to hear about the prompt and friendly service you've received from Matthew. Thanks for choosing Paymentsense!
Chantelle was amazing
Chantelle was amazing. Superb customer service and fabulous knowledge.
September 10, 2024
Reply from Paymentsense
Thank you so much for your sweet five-star review! It's great to hear that you received such superb service from Chantelle!
Thanks to Chantelle
was grateful for Chantelle's patience and help with this. I couldn't have done it without her guidance throughout.
September 9, 2024
Reply from Paymentsense
Hi, thanks for your five-star review! It's great to hear about the attentive service you've received form Chantelle. It's great to have you on-board!
Had an issue with my hand held…
Had an issue with my hand held terminal. Spoke to a very professional and courteous employee. She was able to Identify and resolve the problem in no time at all.
Many thanks
September 6, 2024
Reply from Paymentsense
Hi James, thanks for your five-star feedback! It's brilliant to hear about the efficient service you've received recently. It's great to have you on board!
I spoke with Darren who was very…
I spoke with Darren who was very pro-active and so helpful.
September 6, 2024
Reply from Paymentsense
Hi Ian, thanks for your five-star review! It's fantastic to hear about how helpful Darren was when resolving your query. Thanks for choosing Paymentsense!
Reply from Paymentsense
Hi Janan, thank you so much for your five-star review. We are very happy to hear you have received such a polite and helpful service!
Trinity deserves a raise
Trinity was fantastic with solving my query. She was so friendly and patient. Could not fault her customer service
September 4, 2024
Reply from Paymentsense
Hi Ria, thank you for the wonderful five-star review! It's great to hear about the fantastic support you've received from Trinity. Thanks for choosing Paymentsense!
Never worry about ringing with your query whether it's great or small
Ive found to ring Paymentsense is so easy. They are so helpful they don't make me feel as though I'm clueless . They are very patient and will guide you through Oh and they are unbelievably knowledgeable!!
Today I spoke to Chantelle who was excellent
August 30, 2024
Reply from Paymentsense
Hi Ann, thanks for your five-star review! It's amazing to hear about the excellent service you've received from Chantelle. It's great to have you on-board!
Brilliant Service
Very helpful and knowledgeable. Fixed our problem swiftly in a very professional manner.
August 29, 2024
Reply from Paymentsense
Hi Amanda, thanks for your lovely five-star feedback! It's brilliant to hear about the helpful service you've received from the team. It's great to have you on board!
Agent was most helpful and able to sort…
Agent was most helpful and able to sort out setting out my machine.
August 29, 2024
Reply from Paymentsense
Hi, thank you so much for your fantastic feedback! We are so pleased to hear you received such helpful support from the team!
Best service from Trinity
Best service from Trinity
I appreciate it she was so kind and helpful
And sorted problem
Regards
August 29, 2024
Reply from Paymentsense
Hi, thank you so much for your five-star review! It's great to hear that you received such kind and helpful service from Trinity!
A very experienced service
A very experienced service, methodical and astute. Pleasant and informative. Felt in safe hands. great. Give him a raise!
August 19, 2024
Reply from Paymentsense
Thank you for the wonderful five-star review! It's great to hear about the brilliant support you've received. Thanks for choosing Paymentsense!
Darren delivered fantastic customer…
Darren delivered fantastic customer service throughout our multiple verbal and written communications. We were having issues with our card machines and Darren dealt with the issues swiftly, patiently and calmly, demonstrating empathy and understanding throughout. A great customer experience overall. thank you
August 15, 2024
Reply from Paymentsense
Hi Tracy, thank you so much for your fantastic five-star feedback! It is wonderful to hear that Darren delivered such an efficient, patient and calm customer experience!
Detailed Guidance for Improved Customer Service
Darren guided me through procedures to improve the efficiency and speed of transactions with our 4 terminals. This should greatly improve the staff and customer experience going forward.
August 14, 2024
Reply from Paymentsense
Hi Gareth, thanks for your five-star feedback! It's brilliant to hear about the detailed guidance you've received from Darren. Thanks for choosing Paymentsense!
Reply from Paymentsense
Thank you for the wonderful five-star review! We are so pleased to hear about the brilliant support you have received from Trinity!
Great helpful staff and managed to save…
Great helpful staff and managed to save is money too
August 14, 2024
Reply from Paymentsense
Hi, thank you so much for your five-star review! It is great to hear that you received such helpful service!
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