The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
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I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
Company replied
Company details
- #7 of 42 best companies in Glasses Store
- #5 of 23 best companies in Eye Care Center
- #2 of 5 best companies in Optical Products Manufacturer
- #1 of 2 best companies in Optical Wholesaler
- #2 of 10 best companies in Optician
- #5 of 42 best companies in Sunglasses Store
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Love every pair I order!
May 21, 2026
Reply from Payne Glasses LLC
Coming back and loving every pair—that kind of consistency matters. We appreciate your continued support.
Warranty is a joke!
My second pair of glasses bought here. First ones cracked within a year, so I bought a replacement pair. I’m very careful how I clean them - they scratched easily with scratch resistant lenses. Called to ask about them (within) the six month timeframe. Guy was rude and basically told me too bad. Will not recommend or order from them again. I know my purchase doesn’t matter in the grand scheme of their company - I’m only one person. But you’ll never have to deal with me again.
May 21, 2026
Unprompted review
Reply from Payne Glasses LLC
Robert, we’re so sorry to hear about your experience.
A senior member of our Optician Team has now reached out directly regarding the concern with the scratched lenses.
We greatly value you as a customer and would truly appreciate the opportunity to review this further and make things right for you. We also sincerely apologize if you felt dismissed or that your concerns were not important — that is absolutely not the experience we want you to have.
Our team is standing by and ready to assist however we can. We hope to hear back from you soon.
Great customer service and quality glasses
Everything so far so great and great customer service.
May 21, 2026
Reply from Payne Glasses LLC
Getting great service and ending up with a pair you're happy with is exactly what we aim for. Thank you for the kind words.
Above and beyond my expectations.
I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first purchase at Payne, and because of Krista, it certainly will not be my last. Many thanks.
As always, the prices, selection and ease in ordering were perfect.
April 30, 2026
Unprompted review
Reply from Payne Glasses LLC
When someone takes the time to go above and beyond, it makes all the difference. We're delighted Krista was able to help make this such a positive experience. Thank you for your continued trust in Payne over the years.
Horrible quality
Horrible quality. Not only did they drill my glasses unevenly, temple snapped after 1.5 years of normal wear. My last titanium glasses lasted 7 years. Huge waste of $
May 19, 2026
Unprompted review
Reply from Payne Glasses LLC
We’re sorry to hear your frame broke after approximately a year and a half of use.
While we understand your frustration, lightweight rimless drill-mount designs are generally more delicate than full-rim frame constructions and can be more susceptible to wear over time.
For customers prioritizing maximum durability, we typically recommend full-rim frame styles over rimless mount designs.
Eyewear longevity can vary significantly depending on usage, adjustments, handling, and overall wear conditions. While we understand your previous pair lasted much longer, 7 years would generally be considered unusually long for daily-wear eyewear.
Our Optician Team will also reach out directly if there is anything we may still be able to assist with from a frame only replacement standpoint.
This is the third pair of glasses I…
This is the third pair of glasses I have purchased from them ! I’ll be buying sunglasses from them next month
May 20, 2026
Unprompted review
Reply from Payne Glasses LLC
Coming back for a third pair and already planning the next one says a lot about consistency over time. Thank you for continuing to choose Payne
Reply from Payne Glasses LLC
Easy to use and reasonably priced is exactly how the process should feel. Thanks for choosing Payne.
Easy to use platform
Easy to use platform. Lots of choices and options. speedy checkout and very reasonable price. Have always had good luck with your products and good vlaue.
April 3, 2026
Reply from Payne Glasses LLC
Easy ordering and pricing that still feels reasonable makes a big difference. Thank you for the review.
The pricing is transparent
The pricing is transparent, it’s easy to change options and compare the prices.
May 20, 2026
Reply from Payne Glasses LLC
Being able to compare options clearly and understand pricing as you build your pair makes the process a lot easier. Thank you for taking the time to leave a review.
Love my new glasses
Love my new glasses. Frames, lenses and all perfect! I will order again. Great price and quality.
May 19, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the frames, lenses, and overall fit right the first time is what matters most. We appreciate you coming back to Payne again.
Great company and so helpful!
Great company and so helpful!
They have an awesome selection and offer great deals. And if you experience a problem with your glasses, they offer a remake and are so fast and friendly about it.
Overall the best eyewear shopping experience I’ve ever had. Will definitely return.
March 9, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting fast, friendly support when something needs attention is what makes the difference long term. We’re glad we could earn your trust, and we appreciate you coming back to Payne.
Reply from Payne Glasses LLC
A strong selection and pricing people can keep coming back to really does matter. Thank you for the support.
Quality glasses shipped quickly.
May 15, 2026
Reply from Payne Glasses LLC
Getting quality glasses quickly makes the whole experience better from the start. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
That balance of quality and value is what keeps people coming back. We appreciate the support.
Web site user friendly
Web site user friendly, easy to order
Wide variety and affordable would love to see more clear cat eye glasses and black ones too, Thank you Payne glasses you guys Rock!!!!
May 14, 2026
Reply from Payne Glasses LLC
An easy ordering experience, plenty of styles to choose from, and pricing that still feels approachable all matter together. We also appreciate the feedback on the cat-eye selection. Thank you for the kind words
Excellent Service!
I ordered my glasses through Payne. They were very helpful with getting me the perfect lenses for my prescription. My glasses are great!
May 1, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the right lenses for your prescription and ending up with a pair that feels right is what good support should do. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
A simple, easy experience makes the whole process better from the start. Thanks for the review.
Wow—fastest delivery ever!
Wow! I placed my order on Friday and received my new glasses on Tuesday. That’s the fastest turnaround I’ve ever had for ordering glasses online. It may help that I live in Pennsylvania, where the company is apparently based 😅 Between that and the low price, this can’t be beat! You just earned a new faithful customer!
May 12, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting a new pair delivered that quickly and having everything land right the first time makes a big difference. We’re glad we could earn a new loyal customer. Thank you for giving Payne a try.
Been using this site for years & I love…
Been using this site for years & I love my glasses. I probably have 18 pairs. I always get lots of compliments.
May 11, 2026
Reply from Payne Glasses LLC
Years later, still loving your pairs and continuing to come back—that kind of consistency says a lot. Thank you for sticking with Payne all these years.
Reply from Payne Glasses LLC
Getting both quality and pricing right is what makes people keep coming back. Thank you for the kind words.
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