DebenhamsPay+ Reviews 

Customer Service person that I spoke to Andrew, was outstanding, very helpful, patient and knew exactly how to fix the problem. Overall very pleased that I was able to use my account again once the technical problems were fixed.

Had to ring today to query my statement that I received today but was dated 2nd July & stated I owed money but I knew by bill was clear spoke to Chels who was very professional & efficient to resolve this problem & very polite aswell

The advisor i spoke to (Chelsea) was very helpful and patient. Thanks to her help my issue was resolved

Chelsea was absolutely fantastic! Great customer service and really efficient!

From other customer reviews I was dreading having to call but my experience was on the contrary couldn’t have been more helpful!

I would give 10 stars if I could ⭐️🙂

Excellent help from Jack! He helped me find a way to pay for my monthly payment after a technical issue. He also checked up after to see if I had been successful. Thanks, Jack!

I would like to thank the customer service agents Debenhams Pay+ support. I had an ongoing issue with accessing my account and placing an order. I had an agreed credit limit however there were problems signing in and completing my order. The team are excellent and gave me all different options to try eventually I was able to access account and complete my order. Thank you team for all your wonderful support and help. Grateful Debenhams account holder.

Jack who I spoke to was really helpful, understanding and friendly to talk to. Gave me all the info I needed to sort out my problem. Thanks Jack!

Amazing customer service team. Response is quick and they are very helpful and they resolved my issue immediately. Appreciate all your help and efficiency. Thank you 😊

i have been corresponding with DebenhamsPay+ for a few days now and grateful to luckily always get the same person to deal with, his name is Jack. I have to say he was very professional, polite and actioned all my queries efficiently. It was a pleasure to deal with him and may he continue to do his job very well.

Managed to lock myself out of my account! Had speedy replies to my emails and the problem was sorted within half an hour. Chels very helpful.

Spoke to the lovely Chels this afternoon, so lovely and very polite thank you for your assistance I look forward to shopping with DebenhamsPay +

Just want to thank Chelsea for all her help today it made it alot easier to do.

I just wanted to say, the service was absolutely brilliant. I first spoke to Andrew regarding my app as I couldn’t log in. Andrew was extremely patient and very helpful and after considerable amount of time trying to get the IT sorted he had to speak to another department. He said he would ring me back. Andrew did ring me back as promised. I was out and told him I would be back home within 40 minutes as I had to be on my laptop. Andrew advised me that he would be off shift but he would pass the information onto a colleague who would call me. I then got a phone call from Ashley and he sorted the app out for me. I can’t stress enough how much patience, kindness was shown towards me to get my app sorted out! I had to contact pay plus today due to a payment not going through and Ashley answered the phone and talked to me through it. He was so kind once again and said that that’s what we’re
here for. A truly exceptionally brilliant service. I hope Andrew and Ashley gets acknowledged as their people skills are phenomenal.

Useless!
I have tried making several purchases from Debenhams using this method of payment. None of the orders were accepted by Debenhams yet my account was debited with the amount of the order. First time they did ring me and apologise and said it was just a glitch … 3 times later and it is still happening. Useless to me is this keeps happening. I have to ask for the refund every time which is useless to me. I have a terminal cancer so I don’t need this stress. I use online shopping for nearly all my purchases and was hoping this would help me. Very upset by this.

Update - 04.02.25 - again tried to use this facility to buy a purchase at Debenhams. Exactly the same thing happened. Reached out to them privately as they have asked and no reply. Also emailed them asking them about a refund for the deducted amount for the null and void order and nothing sadly back.

16.03.25 - this company got back to me with a £10 gift code as my complaint had been upheld! I’ve tried to use the code but it won’t accept it on the website! I have emailed the company several times about not being able to use this code and NO REPLY! Please help as I want to love this facility! Any response by email please as I find it hard to talk on the phone due to my health.

15.10.25 - so after all this time, me literally begging them because of my terminal cancer, mental health and very vulnerable domestic issues - they won’t write the debt off. Yet 19 companies have without a bat of an eyelid. And I’ve owed them a lot more money than these! I am begging you please help me.

Had a few issues setting up my account but Andrew to the rescue helped and managed to get those behind the scenes bugs fixed.
Thanks Andrew, friendly, helpful and it was good to talk someone straight away.
Great old school customer service.