I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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I received a text message saying I was going to receive a visit from someone about an outstanding debt and I had to call Resolvecall ltd. I got a great man named Jordan who put my mind at ease and tal... See more
Company replied
I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
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You don’t like getting in touch with people you owe money, but I was not on the phone long but I told them the problems we were having and was told that the dept was going back to the original compa... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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The person I spoke to was extremely…
The person I spoke to was extremely helpful and very professional
July 17, 2026
Reply from Resolvecall Ltd
We're delighted to hear that the person you spoke with was extremely helpful and professional. Thank you for sharing your positive feedback!
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
Phone call was answered promptly
Phone call was answered promptly, the person I dealt with was polite and very helpful and the situation was dealt with in under 10 minutes. Overall very good experience
July 17, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that your phone call was answered promptly and that you had such a positive experience. It's wonderful to know that our team was polite and helpful, resolving your situation quickly.
Very kind,courteous and respectful
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
July 10, 2026
Reply from Resolvecall Ltd
We are so happy to hear about your positive experience with our team members. We always aim to provide respectful and helpful service, and we appreciate you sharing your feedback.
Very kind and helpful
July 17, 2026
Reply from Resolvecall Ltd
Thank you so much for your wonderful feedback. We are truly delighted to hear that you found our service kind and helpful. We appreciate you taking the time to share your positive experience.
The agent i spoke to
The agent i spoke to , was very thorough, helpful, understanding, and very clear and professional.
July 17, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your experience with our agent was thorough, helpful, and professional. Thank you for sharing your positive feedback!
Reply from Resolvecall Ltd
We're delighted to hear that you found setting up a payment plan online to be a simple and easy process. We appreciate your positive feedback!
Call handler was really kind and helpful
July 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our call handler was kind and helpful during your interaction. Thank you for sharing your positive experience with us.
Alexander the awesome
Alexander fully explained and answered any questions I had regarding my account. He dealt with it swiftly and without hassle. Painless.
July 17, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team member provided such clear explanations and handled your account efficiently. We appreciate your kind words!
Positive communication.
Positive communication.
Issue resolved quickly and promptly.
Thank you
July 17, 2026
Reply from Resolvecall Ltd
We're so glad we could resolve your issue quickly and that our communication was positive. Thank you for your kind words!
Happy with the customer service i…
Happy with the customer service i received.
Staff are always happy to help and resolve issues
July 17, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you're happy with the customer service you received. It's wonderful to know our staff are always happy to help and resolve issues!
Andrew was very helpful
Andrew was very helpful, providing me with tools I can use in the future, and was not judgmental throughout the entire phone call.
July 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was helpful and provided you with valuable tools for the future. It's wonderful that you felt supported throughout the call.
Really helpful and understanding really…
Really helpful and understanding really appreciated everything he done his name was Corey
July 17, 2026
Reply from Resolvecall Ltd
We're so happy to hear our team member provided such helpful and understanding assistance. We truly appreciate your kind words.
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
The staff was amazing sorted everything…
The staff was amazing sorted everything out for me No stress at all easy to talk to to resolve my problem thank you
July 17, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team was amazing and sorted everything out for you, making the process stress-free. It's great to know you found it easy to talk to them to resolve your problem.
Had trouble previously setting up a…
Had trouble previously setting up a plan. The guy i had today was great and helped me set one up to suit me best.
July 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear we could help you find a plan that perfectly suits your needs. We appreciate you sharing your positive experience!
Reply from Resolvecall Ltd
We're so glad we could assist you promptly with your enquiry and help set up a suitable repayment plan. Thank you for your kind words!
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive experience. We're delighted to know that you found our team to be very nice and helpful.
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that we were able to be helpful and understanding of your situation. We truly appreciate your kind words.
Reply from Resolvecall Ltd
Thank you for your feedback. We are so pleased to hear that our contact centre employee was extremely helpful.
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