Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
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Amazing service, I paid over time and kept adding rooms on for a complete overhaul for the house, they've been very patient and understanding. Once all my flooring was paid for it was so easy to... See more
Company replied
The service was great , in the day off fitting they guy early and just got on with the job , it is very good the only thing I could say was wrong was I really wanted the old carpet to get lifted and... See more
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Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
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Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent communication fantastic…
Excellent communication fantastic service amazing quality carpet no fault with the company will definitely purchase again
June 15, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the great feedback. We’re really pleased to hear you were happy with the communication, service and quality of your carpet. It means a lot to us that you’d choose us again, and we look forward to helping you in the future.
Really impressed with my new carpets…
Really impressed with my new carpets the lads that fitted my carpets both times were lovely, tidied up after themselves and having seen how quick they can move it must be heavy work. Thank you so much for the help, i've never decorated my own home and you have made our home something to be proud of 🙂
June 15, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review. It means a lot to hear how happy you are with your new carpets and the service from our fitters. We’ll make sure your kind words are passed on to the team, they’ll really appreciate it.
It’s great to know we’ve been able to help make your house feel like home, especially if this was your first time decorating your own place. Wishing you lots of happy memories in it. Thanks again for choosing us.
Really good and easy service to use
Really good and easy service to use, love my carpet, was a bit disappointed the fitters didn’t fit new door trim where carpets adjoin, as this was included when the guy came round to measure
June 15, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review — we’re really pleased to hear you found the service easy to use and that you’re happy with your new carpet.
I’m sorry to hear about the disappointment with the door trims. If these were included in your original quote, they should have been fitted, so we’d like to look into that for you. Please feel free to get in touch with our team on 03300 412999 or customerservices@paysmartcarpets.com and we’ll be happy to review it and put things right if needed. Thanks again for your feedback, it’s appreciated and helps us improve
Lump under vinyl in general walkway…
Had my flooring fitted a few weeks ago by PaySmart carpets and I noticed the vinyl fitted has a lump underneath it on the main walk way to kitchen and there are marking that have been drawn on by the fitter to match the piecework. My stair carpet is lovely although I’m sure I chose a darker colour but I can live with it . I’ve complained several times by email and requested someone come and check this for me but still no further contact yes the fitters were well mannered and helpful and of course the sales person was helpful but the company are saying it is part of the pattern!!!! I know this won’t reach the people it should reach to warn them of the after care!!! Word will get round …..
May 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Hi Sharron, thank you for your feedback. We’re pleased to hear you were happy with the fitters and installation speed, but we’re sorry to read about the concerns you’ve raised since. This isn’t the level of aftercare we aim to provide. We’d like the opportunity to look into this properly and arrange for the issue to be reviewed. Please could you email your details to customerservices@paysmartcarpets.com so we can get this picked up as a priority.
Pay Smart Carpets
sales representative was very helpful and efficient and explained everything in an easy manner which made me feel at ease as I hadn't used this company before. carpet fitters were professional and cleaned up after they had completed the job. I'm very happy with the quality of the carpets and would definitely use this company again.
May 27, 2026
Reply from Pay Smart Carpets
Thank you for the lovely review, Angela. We’re really pleased to hear our sales representative made the process clear and easy, and that our fitters left such a positive impression too. It’s great to know you’re happy with the quality of your carpets, and we really appreciate your trust in us. We look forward to helping you again in the future.
Very happy customer 😀
Excellent service from beginning to finishing . The guys were very polite and professional . I was happy with the results . Will be using this company again .
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Beth. We’re really pleased you were happy with the service and the end result. I’ll make sure the team sees your feedback. We appreciate your support and look forward to helping you again in the future.
A Pleasure From Start to Finish!
The decision making was made simple, the measurer (Frank) was a great guy, and the fitters were helpful, friendly, and got flawless carpets down in record time. Oh and the carpets are of amazing quality!
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review, Andi. We’re really pleased to hear Frank made the process easy and that the fitting team delivered such a great service. It’s great to know you’re happy with both the quality of your carpets and the finished result. We appreciate you choosing us.
Great service all round
Quick response, great prices and great selection,made moving into my new house a little less stressful and look forward to getting the rest of the house done now
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Liam. We’re really pleased we could make the move into your new home that bit easier. Wishing you all the best as you get settled in, and we look forward to helping with the rest of the house when you’re ready.
Amazing carpet perfect pay weekly…
Amazing carpet perfect pay weekly payments. Fitting and quality amazing
Highly recommend
May 29, 2026
Reply from Pay Smart Carpets
Thank you so much for the great review, Emma. We’re really pleased to hear you’re happy with the carpet, the fitting and the flexibility of the weekly payment option. We really appreciate the recommendation.
Really pleased with my carpets and…
Really pleased with my carpets and flooring from PaySmart Carpets.
Early start and quick turnaround time. Guys were excellent and friendly
June 5, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a review, Megan. We’re really pleased to hear you’re happy with your carpets and flooring, and that the team got everything sorted quickly for you. I’ll be sure to pass on your kind words to the fitters. Enjoy your new floors!
Excellent service
Excellent service, great quality. Very professional, but also friendly too. Would highly recommend.
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Katie. We really appreciate you taking the time to share your experience. Great to hear you were happy with both the service and quality, and that the team struck the right balance of professional and friendly. Thanks again for the recommendation.
Great experience all round
Great experience all round. Carpets and flooring look great and the whole process was so easy, quick and affordable. Highly recommend!
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your review. We’re really pleased to hear you found the whole process easy, quick and affordable, and that you’re happy with your new carpets and flooring. We really appreciate the recommendation.
Reply from Pay Smart Carpets
Thank you for the 5-star review, Kevin. We’re really pleased to hear you found us easy to deal with, that’s exactly how we want the experience to feel. We appreciate your support.
Great service
Great service, guys came and got the job done quickly. Stair carpet looks amazing, very impressed. Would recommend.
May 28, 2026
Reply from Pay Smart Carpets
Thanks so much for the great review, Claire. Really pleased to hear you’re happy with your new stair carpet and that the team got everything sorted quickly for you. We appreciate the recommendation.
Great work and friendly
May 28, 2026
Reply from Pay Smart Carpets
Thank you for your kind words. Emma. We really appreciate you taking the time to leave us a review. It’s great to hear you found the service friendly and the work delivered to a high standard. We hope to see you again soon
Would definitely recommend to other…
Would definitely recommend to other people. Very helpful and reliable. Great customer service when I have had to ring them. Carpert really good quality and the fitter they used was very polite and did an amazing job fitting the carpert.
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Hester. We’re really pleased to hear you’ve been happy with the service from start to finish. It’s great to know the team were helpful and that you’re happy with the quality of your carpet and fitting. We really appreciate your recommendation.
Love the ebd results a little pricy
The flooing is perfect got it done yesterday the reason I knocked a star off was price i was told £400 when I signed evuthing then when it came to booking they added a fitting fee of £132 i wouldn't of been bother about that if it was told to me when I was singing everything but they sais they put it in the terms and agreement obviously no one reads that but other then that the flooring was done perfectly my room is odd shaped and they made it look perfect
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your review and for the 4 stars. Morgan. We’re really pleased to hear you’re happy with the finished flooring and that the fitting team did such a good job. We’re sorry to hear the fitting charge wasn’t as clear as it should have been at the point of sale. That feedback is important, and we’ll take it on board to make sure we’re being as upfront and transparent as possible from the start. Thank you again for your honest feedback.
Excellent quality flooring the fitters…
Excellent quality flooring the fitters were fantastic and tidied up after themselves it's the second time of using pay smart and I've recommended them to family members.
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review and for choosing Pay Smart again. Melanie. It means a lot that you came back to us and have recommended us to your family. We’ll be sure to pass your feedback on to the fitters too, they’ll really appreciate it.
Great all round service
So easy to book, date and times to suit, rang exactly half hour before arrival, fitted and done. I am so happy with my new space! Definitely recommend🤗
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Claire. We’re really pleased the whole process was easy from booking through to fitting, and that you’re happy with your new space. Thanks for the recommendation, it means a lot.
Reply from Pay Smart Carpets
Thank you for the 5-star review. We really appreciate you taking the time to leave your feedback and are pleased you had an excellent experience with us.
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