Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
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Amazing service, I paid over time and kept adding rooms on for a complete overhaul for the house, they've been very patient and understanding. Once all my flooring was paid for it was so easy to... See more
Company replied
The service was great , in the day off fitting they guy early and just got on with the job , it is very good the only thing I could say was wrong was I really wanted the old carpet to get lifted and... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
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Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Could be more happy from start to finish
From first contacting with yours selfs to carpets being fitted could not be more happy with the service
Thank you
July 8, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, David. We're delighted to hear you were happy with the service. We really appreciate you taking the time to share your experience and hope you enjoy your new carpets!
Really happy from start to fitting.
Really happy from start to fitting.
Rep came to house discussed options and payments was very helpful
Guys came and fitted carpets and flooring promised a good job which was delivered
June 30, 2026
Reply from Pay Smart Carpets
Thank you so much for your 5-star review, Alan. We're delighted to hear you were happy with the whole experience. It's great to know both our sales representative and fitting team delivered the service and quality you were expecting. We really appreciate your feedback and your support.
Fantastic service
Fantastic service. My vinyl looks great and the fitters were brilliant. Going to use again for my bedroom floor.
June 25, 2026
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Dan! We're delighted to hear you're pleased with your new vinyl and that our fitters did such a great job. We really appreciate your support and look forward to helping you with your bedroom flooring soon.
Great service staff were friendly the…
Great service staff were friendly the carpet was well fitted and good quality would recommend
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Beth. We're really pleased to hear you were happy with the service, the quality of your carpet and the fitting. Thanks for recommending us, we really appreciate it!
The guys that came to my house to fit…
The guys that came to my house to fit the flooring were really lovely people
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your 5-star review, Louise. We're really pleased to hear our fitting team made such a positive impression. I'll be sure to pass your kind comments on to them, they'll really appreciate it. Enjoy your new flooring!
Easy from ordering to fitting
Easy from ordering to fitting
Lovley guy to measure
And lovley guy to fit
Thanks so much
July 6, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review and the 5 stars, Pauline! We're really pleased to hear everything went smoothly from ordering through to fitting, and that both our surveyor and fitter looked after you so well. We really appreciate your feedback and hope you enjoy your new flooring!
A really quick fitting the floor was…
A really quick fitting the floor was gorfmgeous and there was loads left over. My favourite part was the builder he was great at having a conversation whilst laying hre floor and didn't do the silent treatment. Would five thee fitter 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Terrianne! We're delighted you love your new floor, and it's great to hear our fitter made the experience so enjoyable too. We'll be sure to pass on your kind words; I'm sure he'll be thrilled to know you'd give him 10 stars! Enjoy your new flooring.
Very professional fitters
Very professional fitters! They came on time and got the job done quickly. The results were beautiful with absolutely no flaws and came with impeccable service. Definitely recommend.
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your wonderful review! We're so pleased to hear you were happy with both the quality of the fitting and the service you received. I'll be sure to pass your kind comments on to our fitters, they'll really appreciate it. Thanks again for your recommendation!
Reply from Pay Smart Carpets
Thank you for your 5-star review, Clair! We're delighted to hear you were pleased with both the service and the quality. We really appreciate your support and look forward to helping you again in the future.
Great service from start to finish.
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your review, Oisin. We're really pleased to hear you had a great experience from start to finish, and we appreciate you taking the time to share your feedback.
Fantastic quality company
Having used Pay Smart Carpets before, and wanting to tile the utility room, the toilet, the porch and my man-cave i know we made the right decision. The price of the flooring was extremely reasonable. Chris, the fitter was very friendly and prompt, having advised us that he was on his way early this morning. The standard of his work is excellent and he obviously takes pride in his work. He never stopped working from the moment he arrived and was very meticulous when it came to clearing up after he had finished... a true credit to the company. Many, many thanks to everyone involved. Very highly recommended.
July 7, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Dave and for choosing Pay Smart Carpets again. We're delighted you're pleased with your new flooring and that Chris made such a positive impression. We'll be sure to pass on your kind words to him; he'll really appreciate them. Thanks again for your recommendation, and we hope to help you with any future projects.
They missed a step after the guy that…
They missed a step after the guy that measured it wrote it on, I had to phone them and get them to come back. We asked and paid for extra carpet to be cut for when you walk in, the fitter guys didn't do that, and they were taking away the rest of the carpet we had paid for. I said if we've paid for it, you leave it.
The carpet itself is lovely, just a shame about the messing about.
June 26, 2026
Reply from Pay Smart Carpets
Thanks for taking the time to leave your review, Tracy. We're really pleased you're happy with the carpet, but I'm sorry we let you down with the measuring follow-up and the confusion over the extra carpet you'd paid for. That's not the experience we want our customers to have. We appreciate your feedback, and we'll use it to help improve our communication and installation process. Thank you for choosing us.
Laminate floor.
Very professional and had laminate down very quickly,looks beautiful very happy.Will definitely yous company again well worth the money.
July 6, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Margaret. We're delighted you're happy with your new laminate flooring and that the installation was completed quickly. We really appreciate your recommendation and look forward to helping you again in the future. Enjoy your new floor!
Amazing professional services from the…
Amazing professional services from the beginning quote to the end fitting ...friendly telephone manner when i had to call them via phone on rescheduling fitting date, and on day of fitting , the fitters themselves were professional and friendly from start to end...overall i am very pleased with the company themselves as well as the fitters
Tania
July 6, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your wonderful review, Tania. We're delighted to hear you had such a positive experience from your initial quote through to the fitting. I'll be sure to pass your kind comments on to both our customer service team and the fitters; they'll really appreciate it. Thank you for choosing us and we hope you enjoy your new flooring for many years to come.
Pay smart carpets and flooring
The lad who come to measure up was really polite and helpful he helped me choose a nice carpet he was a credit to your company the 2 fitters were really nice no messing around in job done extremely professional and then they where done all in all I would have no hesitation in recommending your company to anyone
July 3, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Paul. We're really pleased to hear our estimator helped you choose the right carpet and that our fitters provided such a professional service. We'll be sure to pass your kind comments on to the team. Thanks again for your recommendation; it really means a lot to us!
The guys that came out to measure were…
The guys that came out to measure were lovely and helpful, professional and really nice guys.
The office staff are lovely too and very helpful
I ordered the same carpet for 2 staircases and 2 large rooms and underlay
The option to pay monthly or on finance is a fabulous way to get a big part of your home paid for and is really helpful.
The 2 lads that came to fit yesterday were amazing , 2 really happy and chatty lads that were so friendly and polite
It makes a huge difference when a company can not only offer good products at good prices but can offer great customer service from the office to the home
I will definitely recommend you to any of my friends and family
Thankyou
July 3, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Samantha. It's great to hear the whole team, from our office staff and estimators to our fitters, looked after you so well. We'll make sure your kind words are passed on to everyone involved. We're delighted you're happy with your new carpets and really appreciate you recommending us to your friends and family. Thank you for choosing Pay Smart Carpets!
Carpet…
Excellent company,sorted and laid my carpet within a month,brilliant service for ppl looking to spread the payments for new flooring
July 3, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Scott. We're really pleased to hear you were happy with both the service and the quick turnaround. It's great to know our finance options helped too. We hope you enjoy your new flooring, and thanks again for choosing Pay Smart Carpets!
Great service & quality through and through
We recently had carpet fitted by pay smart carpets and have never been happier with a service. From start to finish they simplified everything and made what we thought impossible, possible. We personally highly recommend them as they make quality flooring affordable for all pocket and do a professional installation in good time and little disruption to family life. We will be forever grateful to them
July 3, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, David. We're delighted to hear you had such a positive experience from start to finish. Making quality flooring affordable, with a hassle-free service, is exactly what we aim for, so it's fantastic to know we delivered for you. We really appreciate your recommendation and hope you enjoy your new flooring for many years to come. Thanks again from all the team at Pay Smart Carpets.
My fitter Ian was lovely
My fitter Ian was lovely, brilliant job. Thank you.
July 3, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your 5-star review, Sarah. We're really pleased to hear Ian did a brilliant job and that you were happy with the service. I'll make sure your kind words are passed on to him. Thanks again for choosing Pay Smart Carpets.
Reply from Pay Smart Carpets
Thank you for your kind review, Julie. We're really pleased to hear you found the service both friendly and professional. We appreciate your feedback and look forward to helping you again in the future.
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