Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
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Amazing service, I paid over time and kept adding rooms on for a complete overhaul for the house, they've been very patient and understanding. Once all my flooring was paid for it was so easy to... See more
Company replied
The service was great , in the day off fitting they guy early and just got on with the job , it is very good the only thing I could say was wrong was I really wanted the old carpet to get lifted and... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
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Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Best carpet company around by far.
Service was great from start to finish, can't fault this company what so ever. Carpet fitters are great, best carpet I've had fitted in a long time.
June 19, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback. We’re really pleased to hear you had such a positive experience from start to finish. It’s fantastic to know you’re happy with both the service and the fitting; we’ll be sure to pass your comments on to the team. Enjoy your new carpet!
Excellent service
Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for my property I've had them out twice now and completed a full house carpet and vynl are really good quality . The finance options are flexible too. Highly recommend.
May 28, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review, Sian. We’re really pleased to hear you felt well looked after and supported in finding the right options at the right price. It means a lot that you’ve chosen us twice for your home, and we’re glad you’re happy with the quality and flexibility we offer. We really appreciate the recommendation and your trust in us.
Very happy with the service I received
Very happy with the service I received. There was a problem with the hallway flooring but very quickly got resolved. 😊 would recommend. Floor fitters were friendly and completed the job very quickly.
June 12, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Amanda . We’re really pleased to hear you were happy with the service and that the issue with the hallway flooring was resolved quickly. I’ll be sure to pass your kind words on to the fitters too. Thanks for recommending us; we really appreciate it.
Absolutely in love with my new carpet
Absolutely in love with my new carpet, amazing quality. Fitters we're brilliant and very quick
June 19, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely review, Kathleen. We’re really pleased to hear you’re so happy with your new carpet and that our fitters made the experience a positive one. We appreciate your feedback and your custom.
Absolutely amazing lovley fitters could…
Absolutely amazing lovley fitters could not fault them highly recommended
June 19, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind words, Karen. We’re really pleased to hear you had such a positive experience and that our fitters looked after you so well. Your recommendation means a lot to us. Enjoy your new flooring!
Reply from Pay Smart Carpets
Thank you for the great feedback, Constance, we really appreciate it. Delighted to hear you were happy with the service, and thank you for the recommendation. It means a lot to the team.
Excellent Company
Excellent Company. Very quick for fitting and carpet looks lovely.
Carpet fitters were quick and did an excellent job.
June 19, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Stephanie. We’re really pleased to hear you’re happy with your new carpet and that our fitters did a great job. We appreciate your feedback and your custom.
Reply from Pay Smart Carpets
Thank you for your 5-star review, Emma. We really appreciate you taking the time to share your feedback and are pleased to hear you were happy with the service. We look forward to helping you again in the future.
The fitter was professional
The fitter was professional, did an outstanding job. It looks amazing
Thank you we will return 🙏
June 19, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely feedback, Sara. We’re really pleased to hear you’re happy with the fitting and the finished result. I’ll make sure your comments are passed on to the fitter. We look forward to welcoming you back in the future.
From the measuring to the fitting to…
From the measuring to the fitting to the fitting nothing is ever too much trouble
June 18, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind words, Domonic. We’re really pleased to hear you had such a positive experience from measuring through to fitting. Our team always aims to make the process as smooth and helpful as possible, so it’s great to know that came across. We appreciate your support.
They always in time and the fitter is…
They always in time and the fitter is very polite ….
June 18, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely feedback, Iman. We’re really pleased to hear everything was on time and that our fitter was polite and professional. We appreciate you taking the time to share your experience and thank you for choosing us.
Customer service was extremely poor and…
Customer service was extremely poor and person that I spoke to was very rude!! Not a great experience. She would not even let me speak to ask questions. Carpet fitters were quick which is not always a good thing. Not advertised until measurements were taken that fitting price is an extra cost.
June 3, 2026
Reply from Pay Smart Carpets
Thank you for taking the time to leave your feedback, Margie. We’re sorry to hear that your experience didn’t meet expectations. This is certainly not the level of customer service we aim to provide, and we’re disappointed to hear you felt unable to ask the questions you needed.
We appreciate your comments regarding communication around fitting costs and will review how clearly this is explained during the sales process to avoid any confusion.
It’s good to hear the fitting itself was completed promptly, though we understand speed should never come at the expense of quality. If there are any concerns with the fitting or if you’d like to discuss your experience further, please feel free to contact us directly on 03300 412999 or customerservices@paysmartcarpets.com so we can look into it
Excellent
Excellent, on time and fitting was quick, would highly reccomend
June 17, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, David. We’re really pleased to hear everything went smoothly, from arriving on time to getting the fitting done quickly. I’ll make sure your feedback is passed on to the team. Thanks again for choosing us and for the recommendation, it’s much appreciated.
Good quality flooring did a really good…
Good quality flooring did a really good job would definitely recommend 👍
June 17, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Paige. We’re really pleased to hear you’re happy with the quality of your flooring and the job the team did. We appreciate the recommendation and thank you for choosing us.
Professional company
My experience with pay smart carpets was very good they provide good quality carpets at a good price and is so convenient with their pay monthly scheme carpet fitters were very nice and did an excellent job fitting my carpet
June 17, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for taking the time to leave us such a lovely review, Jackie. We’re really pleased to hear you had a positive experience and that you’re happy with the quality of your carpet and the service you received.
It’s great to know that our pay monthly option made things easier and more convenient for you, and we’ll be sure to pass your kind words on to the fitters too, they’ll really appreciate it. Thanks again for choosing Pay Smart Carpets. Enjoy your new carpet!
Smart carpet for me it’s the best and…
Smart carpet for me it’s the best and cheap company I’m happy with the carpet they come yesterday fitting my living room it’s amazing thank you so much
June 17, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Jose. We’re really pleased to hear you’re happy with your new living room carpet and that the fitting went well. It means a lot to know you’re happy with both the quality and value. Thank you for choosing us, we hope you enjoy your new carpet for many years to come.
Very happy
They called 30 minutes before they got here and they was quick in laying the Lino and was very polite.
June 16, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a 5-star review, Lisa. We’re really pleased to hear the team kept you updated on their arrival, worked efficiently and looked after you well on the day. We’ll be sure to pass your kind comments on to them. Enjoy your new lino.
Excellent service from start to finish…
Excellent service from start to finish fitters were amazing as well
June 17, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Joanne. We’re really pleased to hear you had an excellent experience from start to finish. It’s great to know the fitters looked after you so well too. We’ll make sure your feedback is passed on to the team, it’s very much appreciated.
New carpet
Great service from start to finish from frank coming to measure up to the guys fitting my new carpet
June 16, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Margaret, we really appreciate you taking the time to leave it. It’s great to hear you had a positive experience from start to finish, we’ll make sure your feedback is passed on to them. We hope you enjoy your new carpet
Great service
Great service sensible prices lovely sales people and ever so helpfull great experiance will be using again
May 29, 2026
Reply from Pay Smart Carpets
Thank you so much for the lovely review, Mary. We’re really pleased to hear you had such a great experience with us and that the team looked after you well. We always aim to offer good value and friendly service, so it’s great to know that came across. We really appreciate your support and look forward to helping you again in the future.
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