PDPAOLA Reviews 

I bought a gift for my niece back in December/Christmas, yellow 18k gold earrings. In 4 months they oxidized. The earrings were kept in the original gift bag in her bedroom. No contact with water, sun or humidity. I have sent pictures of the item to process the claim, however the team informed that the oxidized marks are not due a material fault but storage …. I would remind that gold does not oxidize (when 18k) unless the metal mixture is faulty. I have not requested a refund, simply the replacement of the item. I have not received a reply.
I was very happy with this brand, from design to service overall including the swift replies by costumer service at all levels. However it is unacceptable that a piece of this value to oxidize in 4 months if they are as stated on item bought 18k.
The piece looks terrible now and it is unwearable. No replacement, not even offer to rectify the piece we bought at a considerable price…. Completely utterly disappointing

I cannot reach a single person. Their AI is horrible and does not understand anything, I haven't heard about my order for three weeks now, and there is nothing on the website besides a mail writing section that literally is broken and gives me errors all the time. I don't want to be bothered with them any more.

Quick, easy and helpful customer service😍

Absolutely love the design and quality at PDPAOLA. Their customer service is also top-notch, any questions or issues with shipping, payments, or orders are handled quickly and with a genuinely helpful attitude.

My most recent experience with Valentina was excellent. She was responsive, kind, and made everything very easy.

I’ve been a PDPAOLA customer for more than two years and always look forward to seeing and enjoying their new collections and designs.

The Support is answering fast and is really kind and supportive. The delivery was also fast and everyting was delivered correct.

I had a problem with my order – the delivery to the locker I’d chosen didn’t go through – but Valentina was brilliant; she helped me switch to another collection point really quickly and was amazing. Really helpful, really friendly. Your customer service makes you feel like you’re not just a number.

I had the best customer service from pdpaola and Bianca on their team. I thought my necklace was taken from my mailbox and she was able to quickly help and remedy the problem without any hesitation or delay!

Amazingly designed products that are easy to style and combine. Very attentive and fast customer service and delivery. Having purchased about a dozen items, I have many more on the wish list. Great choice for a present!) 🎁

The Worst customer service experience. Purchased a necklace as a birthday gift for someone special. Almost 3 weeks later, didn't receive it. It is stuck at the customer due to jewlery being shipped from China despite PDPAOLA claiming item is being shipped from Spain. Customs have reavhed out to PDPAOLA WITHOUT a reply. Despite multiple emails to PDPAOLA, there is no resolution. I paid for the necklace and despite asking for a refund, this has not been done. Furthermore, there is no one to speak on the phone to express my grievences. Now will be asking my credit card to dispute the charge. This would never occur with a US company. They stole a payment without delivering the necklace. They should be ashamed!!!!

It has been a great experience. We had a problem because the shop chosen for our delivery (Tabaccheria Erba matta Via Paleocapa 144 Savona) kept the parcel only a few days and when we went we didn't find anything. It was a big problem because the earrings were a present for a birthday on 1st August.
Thanks to your team, particularly thanks to Miss Bianca and her prompt reaction, we got the parcel in time (on 31st July)!
We are very satisfied also because the earrings are beautiful!

Excellent customer support! Many thanks to Valentina, who helped me resolve a technical issue and place an order, insuring that I get a full customer experience despite the issue. Her responses were all extremely helpful and quick!

Great customer service and really fine jewelry! After my last purchase a hade a few questions and Valentina help me swift and very professional. I will be back in the future.

The jewellery discolours very quickly! I know how to treat jewelry. It is absolutely poor quality. You can report this problem and then you get a gift card, got this one. Bought new earrings (had to spend money again) and then they don't close properly. I get another gift card. I don't want to buy anything from them anymore! I want my money back, I won't get this. I am obliged to keep buying their poor quality over and over again.

First impression good but after using you can see immediately that’s low quality a cheep. One ring was damaged after only one use. Also the bracelet broke after a few month of use.
For this quality it should be much more cheaper. When you buy a ring for 10 € it will be the same.

Beautiful jewellery and amazing designs. I also found the packaging and shipment process great. However, I would urge you to stay away from the fine, solid gold range.

I had purchased a 18k gold and diamonds "Eternity" necklace and found the quality subpar. Some of the jump rings on the necklace were not properly soldered (but appeared to have been just shut with pliers or so, so a small gap remained open), so the fine necklace would easily slip on or off the jump ring. Immediately upon unpacking the necklace, it slipped off and while you could easily re-assemble the necklace yourself, in my opinion, it's just a question of time before you'd loose the piece.

When I reached out to Customer Service, well within the return window of my order, asking for support, e.g. a replacement of my unworn product, or maybe some discount so I could have the rings soldered by a local goldsmith, I was told this would not depict a quality issue.

I checked all my other PDPaola items from their standard / sterling silver / gold-plated range and could not fine one unsoldered jump ring there, so clearly the item was not up to their usual quality.

I have bought multiple items from PDPAOLA and despite arriving looking beautiful, half of the pieces have not lasted longer than a few months.

2 of the charms I bought broke and despite their supposed warranty, they refused to help. I don't know if they ever honour warranty.

I bought an £100 bracelet and within a few months, it had tarnished and two of the elements had snapped.

They also raise prices before a sale to make you feel like you're getting a bargain on the sale price, when it's the regular price.

I needed to make a return for my purchase and the item was stuck at the custom, Valentina was very helpful and assisted me in resolving the issue. Really appreciate her help and service!

My product was under warranty, and when I submitted a replacement request, they were quick to respond. The PDPAOLA Team gave me clear instructions on the return policy and then sent me a discount code for the same amount as my jewelry.
I'm very satisfied!

Muy rapidos, amables y eficientes!

I was having a bad experience with a local reseller, I managed to contact the official website resolving my problem in 24hrs