Peabody Reviews 

Peabody is really a disaster. For this reason you see how many people have given one star, perhaps if a negative point was available they would choose it. Its inefficient contractors are worse than peabody itself. They falsely claim they have attended my flat for checking a repair issue! Their inept contractor apparently fixed a three-year-old roof issue but it reappeared and they obstinately fail to address it. I think the UK government must disband this company and fine all its managers. I am going to raise a compalint against Peabody with Housing Ombudsman again to compel them to compensate me.

I have lived in this property since 2013.
I am a disabled 58 Year old man with degenerative arthritis 3 left hip replacements awaiting a right hip replacement I have had no support whatsoever from these uncaring people. I have had the same phone number since 2011 but for some reason they have a ghost phone number on the system for me. I am at my wits end waiting for response to even a phone call. I live in an end terrace property garden fence public view the fence is rotten so much it'll soon relieve itself from standing.
I've had the same kitchen and bathroom for 13 years plus. Whilst everyone around me -upstairs, other residents-received new bathroom and kitchen.
I am really disappointed with EVERYTHING. Getting on in ages there's only so much i have the energy and strength for. Just doing this is DRAINING.

I've been battling with black mold for two years now its effecting my health and children's health breathing difficulties appointments get made people come out and can't even do the job has its a bigger problem yet the jobs not getting done how is this exceptional for children to be breathing black mold in a home

Rude, dismissive and burden shifting. Did not fully explain why she was calling, failed ot say it was because I uploaded medical evidence regarding my daughters breathing problem. Worse housing association ever! Two vulnerable tenents in the home and without a working boiler for 2 months and still not fixed. No help with high electricity payments

I was accused of your staff member of assuming or accusing her of dishonesty all because I advised her of a debt that has just arisen from a hidden account from 2024, that I would not pay it until I got 100% proof of such debt as I have never been made aware of it until date

Very useless organisation. Abandoned a wet room repairs for more than a year. Disabled has not a shower for more than a year. The system is broken, Ombudsman is inundated.Peabody not fit for purpose

Peabody responded back quite quickly and guven a case ref that they would help look into anti social behaviour. Very appreciated

If this review was for my contact regarding the overflow pipe from the water tank housing above my flat then I am sorry to say that the fault was still there yesterday afternoon the eigth of May 26. The tank seems to overflow and spills water over the flat roof and on to the walkway for about an hour hour. Then stops and starts again later.

You got back in touch in a acceptable time, so that's why I gave you this rating

You can’t speak to your housing manager directly you state you’ll leave a message for her to call me back they don’t call back I had to do a complaint online but don’t get any information as to what will happen it’s ridiculous it’s as if you can’t be bothered before we were given the direct email now were told we can’t contact through now we have to phone which is a nightmare as you can’t contact through be waiting on the phone for over half an hour just to ask for a callback it’s not good enough you need a better system to make it easier for residents the same applies to the online page I’ve used this a few times and get absolutely nothing back in response

Peabody is one of the worst housing people to deal with. When you call you go round in a circle they are always transferring you to another team who transfer again and expect you to deal with the contractor they have which is also a terrible experience. I have made numerous complaints and not one has been resolved. They don’t take ownership of what tenants say. You have to deal directly with the contractor and they don’t care they just care about the money they receive from Peabody as a contractor. As a tenant that has a vulnerable house hold it not their priority. I have been trying to get Contrators to rectify their work for months and nothing has happened leaving my living conditions unbearable. I have tried to call Peabody and what do they do refer you back to the contractor so your in a loop. At this point I may have to go down the legal route.

It is still confusing who to actually contact regarding the building that I live in.
Who is responsible for managing the building and tenants well-being or concerns?
There needs to be a clear name and direct email.
My initial inquiry has still not been addressed. That’s nearly 4 weeks now.

Peabody continually amaze me. They’re unable to understand basic information, ignore tenants disability, miss direct contractors and close cases that are not finished, and often not even started!

I have done a review before but I will again as this is truly the worst landlord.

They don’t care about anyone’s health or put any understanding to their tenants so I wouldn’t recommend this landlord.

We’ve been needing mould and damp works to happen and the landlord has promised us for a long time with certain things and how the works were going to be done. However, the landlord haven’t followed with their plans and always end up changing things at random/last moment.

Peabody, if you never think about your tenants in a particular way and don’t keep with your words, then no tenants will ever believe and be okay with where they’re living. You are meant to do the right things and ensure that all tenants are living in a safe and healthy environment. This is your role, yours and we will never understand how a landlord can not care about their tenants.

I have called, made complaints and even by contacting you, it doesn’t help or work. I feel at this point so shocked of how tenants do get treated.

Please work on your services and think more about the tenants and their living. Works such as mould are very serious and by doing the bare minimum isn’t going to help.

Very disappointing. I have never felt so unhappy with a landlord.

Rang to make a complaint and was cut off during the call. However before I got through to a human being a continuous taped message played clearly designed to make you hang up in terms of repetition and content

I never got respond back

Have not responded to any of my complaints

Cant give minus stars. 8 years oost grenfell still stuck in shared ownership with no plan for fire remediation. No hot water on monthly basis since 2018. ZERO communications, no accountability. Disgusting shambolic dodgy and unfit ro use the name Peabody

Rubbish housing association to deal with. I wouldn’t recommend purchasing any property under them! It’s all money and no service! Rent increases all of the time and services are below reasonable standards