Peacocks Reviews 

Had to get in touch because I had not received my order, the adviser said I could have a refund or replacement, so took the replacement. Then had to get back in touch to see how long this would take and another adviser "Sakia" helped me a lot.

Zahra was great at helping me with a customer service enquiry, very quick and polite with her response.

I had an Peacocks order that went missing in depot with evri and Zahra from chat bot was there to reassure me that I would get a full refund within 3-5days. This was so helpful and just so quickly answered. Thank you Zahra!

I ordered an item as I have many times,but this time Evri failed to deliver,after many messages giving me false info,I contacted peacocks the seller regarding the item.within hours someone came back to me with advice.next day Evri admits they lost parcel so I contacted peacocks who instantly replied and refunded the money straight away,absolutely great customer service from peacocks highly recommend them.

Chatted on line with Sakia who was very helpful with a query i had about stock. Thankyou, she was very professional and helpful.

I accidentally entered the wrong email address when ordering my items online when using the chat ,Brandon was incredibly helpful and quickly resolved the issue .
Excellent customer service throughout the process . Five stars from me !

Quickly and efficiently sorted my problem- great communication and friendly customer support- can’t fault it at all!

Bought some flip flops on line which looked lovely and fitted well however, 4 of the jewels fell off after wearing twice. I contacted peacocks and was told I needed to pay to send them back so they could check them. These flip flops cost £4.80 and the postage is £2.99.
They did say they would refund my postage after checking the flip flops as though they did not believe me.
Obviously I didn’t bother sending them back. But as a frequent customer I would have thought they could have just apologised and refunded the £4.80.
Won’t be buying from them again!

I contacted customer service today, regarding my delayed order and Zahra was professional and helped to spot the issue and proceeded with a solution

Thank you so much 💓

Avoid Peacocks - especially if buying in-store!

My wife bought a pair of joggers only to find that the seam failed on a second wearing. She tried to get a refund within the return window but the store would not accept them because they had been washed!

We tried to get support via peacocks customer service (email and phone) but they only deal with online queries!

What sort of a company is this? Clearly one that doesn't care about customer service!

Their clothes might be inexpensive but they are terrible value if they come apart after being worn twice! Avoid at all costs.

Sakia has been very helpful with an issue I have, and has hopefully sorted it for me. Thank you

Customer service from their live chat facility is non existent. No point in even having it as they do nothing to help. Im currently chasing an order that was delivered to store 3 days ago but the delivery photo is not what I ordered and ive not had a ready to collect email. Advisors keep giving conflicting information why they cant help and I need to contact the store myself. Most recently was told that they used different systems to the store so cannot help, even though it was an online order. Waste of time.
They not only have a lack of interest but also a lack of manners, never once had a, hello, how can I help or even a please or thank you never mind any kind of apology for the inconvenience, but instead just reply with what the cannot do.
Do not recommend at all.

Absolutely terrible company. I placed an order on the 24th June to be delivered to store and heard nothing for days. Then had a message from Evri to say that it had been delayed in transit. 9 days later and my order still has not been delivered. Had absolutely no communication from Peacocks, I am the one who have had to try and get in touch with them. They offered absolutely no explanation as to where my order has gone just offer a refund or replacement (which would take another 2-5 working days to arrive…if it even does ever arrive). Only purchase from them if you are prepared to wait 2 weeks for your order or you’re not bothered about receiving your order at all!!!!

Very disappointing customer service.

One item from my online return was rejected due to pet hair. Whilst I accepted that decision once photographs were provided, what followed was over ten days of unnecessary delays, conflicting information and repeated chasing.

I was given incorrect information about my nominated collection store, received inconsistent responses from different members of staff and had to continually chase for updates. Rather than confirming when my own item had arrived at the store, I was repeatedly told to contact the store myself.

Peacocks have now admitted in writing that they provided incorrect information, that communication was inconsistent and that the service fell below their expected standards. However, despite acknowledging these failings, they offered nothing beyond an apology.

The issue wasn't the refund decision—it was the poor customer service afterwards.

Unfortunately, the whole experience has left me with little confidence in Peacocks' after-sales service.

I will not be buying anything further from this business and recommend the same to others.

5 star customer service! Less that 24 hours for a reply and problem sorted within another 24 hours with good email communication. Thanks Peacocks!

I ordered two dresses for my holiday.
It was no surprise when they didn’t arrive as they were with Evri. Peacocks offered me a refund but that’s not the point. Why do companies still use Evri. I for one won’t order from them again as Evri loose nearly everything I order.

Sakia was very helpful, prompt and polite. Issue (hopefully) resolved very quickly.

It's cheap & cheerful, but their customer service is all over the place and takes you round in silly circles. Louise's tired face does nothing to help this weak team.

Paid and extra amount of money for express delivery for 1/2 days that was what I wanted when to the shop to collect was told would not get it to Friday that’s a whole 7 days later so it’s a con to get more money

Oh wow!! What an awful company to deal with when things go wrong! Firstly, paid for next day delivery, that didn’t happen. Then Evri, even when told over Ring doorbell where there’s a covered, dry, secure place to leave the parcel, leave it on the floor in torrential rain. Not peacocks fault I know. But then trying to get my money back or a replacement was like pulling teeth. I had to wait for them to deem I wasn’t lying and that the clothes WERE soaking in dirty water. Then I couldn’t get a replacement, I had to have a refund, which took a month and I’m STILL waiting for a refund on the postage, both the delivery and the return delivery. When you contact Peacocks the customer service is dire. They’re just reading off a script with no diversion. It’s been over a month now and still no resolution. Won’t be using them again!!!!