Pedal On Reviews 

4,907
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(4,907)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Picked up my Giant TCR today from Ben, superb service and definitely worth the long drive from Suffolk to collect it, thank you. I have already recommended Pedal On to a couple of my friends!

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and stock specific parts for Scott Spark

Everytime I need something specific for my Scott Spark bike these guys sort me out. Be it mech hangers, cable guides, pivot bearings and bushings etc. The process is simple, no bells or whistles and delivery is very quick. I just received an order which i made yesterday. Really appreciate the simple effective ordering process and website. I will use them every time.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Pedalon had what I wanted, it was cheaper than everywhere else, it did not attract an extra postage charge and it arrived the following day! First class service. Well done.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Easy transaction

Easy transaction, speedy delivery & carefully packaged product.

Very well priced bike compared to competitors. Bike arrived in good time, well packaged and built to a high standard.

January 14, 2025
Unprompted review
Rated 4 out of 5 stars

Poor delivery company

They responded well when the delivery company failed to deliver when promised. Perhaps look for a different delivery company, I still haven't received the bike.

January 7, 2025
Rated 5 out of 5 stars

Competetive price and great service

I bought a Giant Revolt online from Pedal on for a very competitive price using Cyclescheme. It was a positive purchase experince. Great communication at all stages. Phone answered straight away and emails answered very quickly. Paul, who dealt with me was very helpful and professional. I would highly recomend them.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company - wanted a bike I saw online and called a few times to ask questions about it. Someone answered quickly every time and people I spoke to always knowledgeable and helpful. They saved the bike for me instore and then shipped to me in time for Xmas as I didn't live locally. Arrived next day and they assured me I could return for a different size if needed as long as bike not used outside. Went back a few days later and got a full bike fit with Matt who was v kind, patient and helpful. And got a fantastic bike, high spec on a good deal. Extremely pleased and will use again.

December 19, 2024
Rated 5 out of 5 stars

Great service

Great service, they let me know about a small issue with the bike’s quality and gave be options of what to do. So good not just shipping what they had. I have bought from the shop before which was great, now online is just as good.

December 5, 2024
Rated 5 out of 5 stars

If I could give 6 stars I would

If I could give 6 stars I would. I initially dealt with Adrian in the purchase of my TCR . Adrian was fantastic at making sure the whole process was completed smoothly and efficiently with clear and constant updates. Unfortunately due to my own error I had to return to the store to get a new part replaced. Matt was there to help this time and was an absolute superstar in sorting my issue promptly and being so knowledgeable putting my mind at ease. Pedalon were recommended to me because of their excellent customer service and I would highly recommend them myself to all of my cycling buddies.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Fantastic experience buying from Pedal-on. Bought my bike using cycle scheme and was kept up to speed throughout the whole process, all questions answered promptly and bike was delivered super fast. Highly recommend.

November 27, 2024

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