Pegasus Models Ltd Reviews 19

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Model Shop

Information provided by various external sources

With a vast choice of Radio Controlled Aircraft - Quadcopters - Helicopter - Model Boats - Cars and Supplies for the discerning enthusiast. Shop Online or Instore for Great Gift Ideas to discover for those hard to please hobbyists including our 'Any Amount' GIFT VOUCHERS Established in 1982 , we have a wealth of experience in servicing world-wide radio control needs via both mail-order and our retail store. Pegasus Models started mainly to fill the demands for quality model aircraft kits. So we started to import kits from some of the best manufacturers in America Balsa USA and SIG. The business was mainly done via Mail Order, But when the opportunity arouse to buy what was Galaxy Models in Norwich it made sense to have a retail shop. To this day we still do the full range of these fantastic model. With over 10,000 products in the shop we are bound to have something that you will need. The range of products has grown over the years to include Helicopters Cars and Boats. Now we stock most items from the models to fly of the shelf through to massive 1/3rd scale "build yourself Kits" Over the past few years we have gone through some new changes mainly being the new shop, more than doubling in available shop floor space and the new website. With the new website we have gone to a live stock control system allowing the customers to see stock levels on all items. To compliment our wide range of R/C products, our knowledgeable staff are at hand to assist with your enquiries. All our members of staff are keen R/C modellers and take a keen interest satisfying your requirements.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer relations

I emailed this company, but no response, then I bought two items with PayPal after a day they refunded me without advice me, finally it's my first time buying and I don't recommend them, disappointed.

November 5, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome Guys thank you so much for help…

Awesome Guys thank you so much for help over the last few months since I have gotten back into RC Cars with my Son, we love the Arrma Senton 3S, Kraton EXB and Losi DB Pro, I can't praise these guys up enough. In todays current climate we have support our Local Business. If they haven't got it they will get it for you. Thankyou See you again soon :)

May 3, 2021
Unprompted review
Rated 4 out of 5 stars

Good service poor courier

Model arrived next day but was damaged by courier ( wing broken), emailed and rang next day, Tony really friendly and understanding offered to replace. However took a further week before I got a replacement, partly due to easter break, partly due to them selling the replacement to somebody else!
Overall though happy with service and would use them again.

April 2, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mini twister sport helicopter spares

Fast and reliable service all the parts that you can get in one place no need to look any further than pegasus models thanks guys not managing to get the parts fitted yet but will be using you again and thanks again J Packham

April 2, 2016
Unprompted review
Rated 5 out of 5 stars

Always a very quick efficient service.

I placed my order for Dubro Cub wheels on Friday night had an email on Saturday they had been posted and they arrived Monday morning.
No nonsense good fast service!
This has been the case every time I have used Pegasus Models.
So thanks Pegasus.

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

easy going

A company that has 95% of what ones needs and very Helpful with knowledge on equipment to use.

March 27, 2016
Unprompted review
Rated 5 out of 5 stars

Fast, efficient service.

Placing an order on line with PM is easy and fast. Email notification is almost immediate. Follow up emails informing that the items have been picked and shipped help a great deal particularly if it is a signed for delivery.
It is a pity that there are a lot of items on 'back order' especially petrol FS engines and large scale models
All my orders to date have arrived with a day of ordering
A goof company to deal with

March 26, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good Traditional customer service

Just purchased a racing quad and being a beginner I had lots of questions and needed lots of advise. The staff were amazing and taught me a lot and were incredibly patient. I really can't recommend these guys enough.

March 23, 2016
Unprompted review
Rated 5 out of 5 stars

Supurb

BUT
Paypal supplied correct Post Code with an address 7 years old. They said it often happened to them!!
Post office obviously do not use the post code for delivery, just used the address - fortunately the current address owner knew where we lived

March 23, 2016
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Good selection of Raptor 60/90 parts as well as good, responsive customer service. Although I live in the US, shipment from the UK was as quick as I could reasonably expect at a very reasonable cost. Will definitely do business with Pegasus Models again.

March 22, 2016
Unprompted review
Rated 5 out of 5 stars

Superb!

Stripped a gear in a servo, ordered 2pm, arrived next morning! Can't get better than that....!

March 22, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent range of canopies for RC model aircraft

This company has an excellent range of canopies for RC model aircraft. Some of the pictures are rather ambiguous, in particular the SIG range of Universal Clear Canopies that show two different styles at various sizes. Other sites selling SIG canopies, displaying the exact same picture, clarify matters by telling the customer which style of canopy the price and part number refers to. However, a quick phone call clarified the situation and I ordered the style I wanted. The canopies I ordered arrive promptly and safely. I was very pleased with the speed of service and friendly demeanour of the member of staff I spoke to.

March 29, 2015
Unprompted review
Advertisement
Rated 3 out of 5 stars

Great Local Hobby Shop... However lack of parts and slow Orders make them look bad.

Pegasus models are my local hobby shop, me and a few friends are always buying models and parts from them (Crash repairs mostly). Their service is pretty good however after 4 weeks after placing an order for a replacement part i was forced to buy online. Apart from this one problem order everything is great.

They are pretty helpful although one chap (one with the very bad mullet) doesnt seem to be as into the hobby as much as his peers. When asked if there were any local clubs or spots to fly he replied as if i was talking klingon.

Apart from the one mongo and ongoing order, id highly recommend them.

July 26, 2010
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look