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Full house windows and doors fitted by Kyle and Daniel in three days. Professional workmanship, house left tidy, A friendly cheerful helpful duo. Thanks for a job well done.

We have had several good experiences with Pennine. Tom, who arranged our quotes, is really helpful and knowledgable, and in general the teams take pride in doing a good job. We are really happy with all the windows and doors Pennine have fitted for us.

Pennine built an extension and fitted new windows and doors to the house. The patio doors now do not close properly, despite numerous attempts to have this fixed, phoning, emailing, complaint, trading standards, still no reply at all. This has been ongoing for 10 month. Absolutely terrible customer relations, quick enough to take your money then want nothing to do with the customer. The only action i feel left is court action

Have a problem with a glass unit which was reported in May. Visit to fit new unit in September was cancelled by Pennine and have been unable to speak to aftercare team to rearrange after numerous calls, messages left & emails to the department. I did receive an email on 13.10.22 explaining that my appointment to fit the unit on 14.10.22 ie the next day was cancelled, as they had not received the glass unit? I was unaware of this appointment and the glass unit had been received some months prior by Pennine or so I had been informed. Pennine have certainly not tried to get in touch with me after I have tried various methods to speak to them! Their guarantees are not worth the paper written on, waste of time & have had to pay for another window company to install a new glass unit. Very disappointed with Pennine aftercare & certainly would not recommend to anyone!

Great service,Gary was helpful and loved the puppy we have.
Not a pushy salesman top guy would recommend

Andy was extremely helpful and answered our questions honestly and professionally.
We are previous Pennine customers and have been very happy with the products in the past so are more than happy to proceed with our new windows snd door order. Pennine twenty year guarantee works! Our windows were fitted in 1992 and we only have to replace the front elevation as the back is still perfect. Our conservatory was done in 2001 and still in prefect condition so we were aware of the product quality. Can’t wait to see new style windows in New Year. Really professional and helpful staff Thankyou Andy .

Tom was a really nice friendly man great representative for the company.

Tom was helpful and knowledgeable from start. And kept in communication, credit to company
Thanks Tom

Avoid using Pennine if you can. They are unable to keep any promises they make. A job which was down to take 2 weeks took a year to complete and only with us having to consistently remind them that they had not finished the work and having to call up constantly. On site work is messy and does not follow construction safety protocols and we had to clear up a lot of mess left after the works. Their after care is appalling as we have had multiple cancelled appointments that we were not informed were to be cancelled. It has taken nearly a year since reporting defects in glazing and they have not fixed the issue. A very poorly managed company that does well on sales with the promise of a 20 year guarantee. Sadly this guarantee is virtually worthless and I would recommend any potential customer to request sight of a copy of its terms, should that be a selling point.

Tom was bang on time, very knowledgeable and personable. We were very pleased with the quality of service we received.

When our order finally came into stock, it was delivered and fitted as requested. The fitter was friendly and polite and by far the most professional tradesperson we've encountered so far. I would definitely recommend Dan the fitter and definitely purchase from Pennine again.

Fabulous service from Tom, very friendly/approachable, he gave some great advice and plenty of information on the bifold doors I was having priced.

Brilliant communication. Darren was very open and honest. Give us a good choice of doors to choose from, we did have the catalogs prior to visit which helped. Additionally Darren was very professional, all questions answered, a very relaxed comfortable approach. (Based in North Tyneside)

Absolutely disgusting company the way they have treated and left my elderly parents house is just horrendous. It has took them 4 days so far to fit 1 door and 4 windows and its still not done. They tried to pressure my parents into pressing the satisfactory button so the finance company would pay them b4 it was even finished good job I get the emails. They broke the window and didn't say anything just drove off left it boared up using clips so they vulnerable for a breakin as its not secure.

I have never dealt with such a poor company. My work started in April and I am still awaiting work that is required to complete my building work and put my garden back to how it was (including re/erecting a pergola). My telephone calls go unanswered and my project manager does not attend appointments, return texts and does not have a voicemail facility. All I want is for Pennine to finish the job they promised. I have lodged two formal complaints that have yet to be dealt with. Please do not refer me to option three on your telephone number..rather phone me and attend my premises to finish what you started. What an utter disgrace I’m desperate now … hence the review!!!

Update . 13/1/2023 … still waiting for a response from the customer care? team after contacting them as they requested. I’d like someone to contact me as promised please.

Update. 25/1/2023. … still waiting for a response

Update. 9/3/2924 … still waiting. No response and I’m unable to get through via phone. Unbelievable!!

Andy called on time and was respectful and very helpful. He didn't try to upsell anything and quoted for the product we requested. When we decided to explore other products he was honest in his approach and pricing. No pressure sales or gimmic discounts.

Tom was a fantastic guy , very pleasant and cheerful , his manner was very professional with attention to detail A+

Andy was very clear and answered all our questions, gave us confidence in our choices and agave us helpful advice with our windows. Would recommend a visit from the sales team.

Terrible company - see my review on Google . Months to complete an installation - could not level the floor. Massive cracks now developed and emailed since 27:08 - no response. This has been one problem after another - 2 years on!

Tom was very helpful with his quotation and measuring. Arrived ahead of schedule which was great.