We have had a relationship with Penny for over 12 months and have had several transactions in that time. Communication has been efficient and clear with funds always paid across in a timely manner.... See more
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I dealt with Tyler Blair and he has been absolutely amazing from start to finish. I had my first contact with Tyler at 2pm on Tuesday and the funds were in my bank by midday Friday. That... See more
Poor 'computer says no' service with absolutely no empathy shown by their staff. Every call was answered in an unprofessional, generally unenthusiastic manner by staff who clearly don't want to be the... See more
Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve thi... See more
Company details
Written by the company
Penny is a cash advance facility that allows businesses to exchange their invoices for instant funds.
Contact info
Penny Limited, Archibald House, 50 - 56 Wykes Bishop Street, IP3 0DT, Ipswich, United Kingdom
- 020 8017 2362
- hello@pennyfreedom.co.uk
- www.pennyfreedom.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Bad experience
Honestly, pretty disappointed.
I had high hopes for Penny as they came as a recommendation. Their service seems good, but is heavily let down by poor communication, a lack of transparency and an unclear process.
Ultimately, the experience I had with them would not have been a negative should they have just communicated properly with me and actually told me what was going on with my withdrawal request.
It's important to have good communication with a service used as a temporary cash flow strategy.
I had a good experience with…
I had a good experience with Pennyfreedom ,
they are quick , easy and honest .
we factored a few invoices and so far the process was smooth.
The big factoring companies are less good than them
I will share my experience with this…
I will share my experience with this company which i can guarantee is legit and not fake. Firstly, the company does not have even a FAQ page explain what they are doing and how they can help you. You have to find out yourself during this experience you will face a customer support being rude to you like they do a favour to you while they get a fee for their service. As a web development company owner, i will suggest to this financial service to improve their website by adding information on what they offer, and how their system work and apart from that when someone is trying to adapt his business to reach more customers to your model, being rude and not helpful is not the solution. If you like bad customer support, chat with them...
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