PENNYMAC Reviews 1,758

Being readily available when I had questians.

There were document issues that took weeks to resolve, delaying my closing.

It was convenient and easy, TY

Philip and Eli were knowledgeable and patient with all of my questions. Their responses were prompt if I left a message or text. Always kind and professional. Walked me through the process step by step.

Layal my loan officer made the process as smooth as possible, always available when i needed her and on top of that got me the best rate and saving on my first home purchase!

calls returned promley

Alexa was as good as it gets.she walked me through step by step and took her time and explained everything perfectly,as well as any other staff members of your team.she took time to answer the any and ALL my questions and concerns.very helpful,polite and knowledgeable!!!

Catherine was exceptionally professional as well extremely courteous in all of our dealing.

I don't know feel , confused because I don't know if I doing the right thing with the additional loan . Interests rate is too high . I just wish I can refinance my mortgage payment if the rates go down asap . I'm trying to stay positive. I have a lot of what ifs .

Are you kidding me! You people suck. You are asking for a review when we are still in constant contact with you daily just trying to get our money cash out from the loan and the bills paid that are part of the loan. I have had numerous home loans in my lifetime and NEVER have I had such an unprofessional experience. ALL disclosures were lies and marketing ploys. From the timeline, to the needed documents, to the fees. Our loan officer was completely inept. The communication between the portal requesting docs to her asking for docs that had already been uploaded. We went with you as a refinance because we already had you as our mortgage provider and thought the process would be streamlined and simple, as we were always current on our existing loan. This has seriously been a nightmare and caused more stress than necessary. Closing was delayed over a week through no fault of ours. Now for 2 weeks we have no idea where $27,000 is??… 2 other payout bills totaling another $20,000, and our property taxes have not been paid. NOBODY seems to have an answer. Some of your employees say the title company has the money, others say to just WAIT a few more days, others say it is in check form coming from FEDex. If our money is not accounted for by Monday, April 27, we will be contacting an attorney and reporting you to the better business bureau.

My agent was very pleasant to work with he kept me updated with everything so I'm very happy with the whole process.

From the loan representative underwriting my loan, to the loan officer, manager, appraiser, and the notary. It was a very pleasant experience. Everyone worked with me. I got a fair and decent rate, no hassle supporting documentation and less stringent because I stayed with my same lender, paid nothing out of pocket, and was very easy. I recommend PennyMac!

Great experience with super helpful staff!

The notary person was rude , We still can't get on portal, Everybody we dealt with was great!

Reid Wright was awesome! He took the time to walk through the process. He had the patience for all of my questions. He consistently followed up when needed.
He provided a sense of comfort and confidence through the process. He should be considered a great asset to the team. Thank you, Reid!!

During business hours you can always get an agent maybe not your agent but someone who can answer your questions that’s hard to find these days I appreciated being able to talk to a real person everytime They were very pleasant and treated you like a valued customer and I really appreciated that

PennyMac and the whole staff went above and beyond to fulfill our financial needs and made the whole experience easy. This was a five star experience.