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Il più importante garden d'Italia vende anche online con un catalogo di oltre 70.000 prodotti. Scopri le categorie Giardinaggio, Piane e Fiori, Arredo giardino, Fai da Te, Zoo Market e Natale.
Via Nazionale 9, 10010, Mercenasco, Italy
4.1
549 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Ordered a couple of times. Their plants are healthy and gorgeous and the confession was excellent. Shipping costs are also reasonable. Getting them to Greece was an easy travel with no harm to their appearance. But what surprised me the most was that they reimbursed me with an additional plant after they sent a different variety from the one I ordered with a previous order. Will order again. Grazie mille per tutto!!
Con artists ! Selling on Amazon - don't send the actual item purchased. No reply to emails. Reported as fraud.
Please DO NOT USE.
Materiale di qualità, evasione dell' ordine rapida
I ordered an item (Plaza Fountain) and they sent me a not working one. When claiming someone called Samuel said many many days afterwards that I had to sent back the product. So did I. But even when I sent it back with the courier company they’ve chosen, the box was damaged… when it was clear that it was not my responsibility nor my fault then he came up saying that the adapter I attached was a different one (lier) … so now this guy has my money, the out of work item, and still he has the nerve to say that he can not resell the product… so Peraga does resell out of use items??!!! I have not choice but to fill a complain within the ECC-network (European Consumer Claims network)
Reply from Peraga Garden Center
Dear customer,
regarding your review we would like to clarify that we are OFFICIAL LEMAX resellers and that all our products are shipped new with special protective packaging.
As soon as you reported the problem on the product to us, we immediately arranged for the collection to make any exchange or refund. Unfortunately, the product returned to us is not compliant for any future repair, replacement or resale for the following reasons:
- Box badly damaged. The return label was placed directly on top of the box with lots of tape. The object had to be placed in a special package, usually the one received for shipping is used.
- Incorrect adapter inside. A battery power supply was inserted when the product left the factory with its wall power supply.
As per the sales conditions of our site, the returned products must return to us in perfect condition in order to be reported to the supplier or resold.
As always, we are at your disposal for any clarifications, we will provide photos of the case if we are asked.
STAFF PERAGA
IT
Gentile cliente,
in merito alla sua recensione ci teniamo a precisare che noi siamo rivenditori UFFICIALI LEMAX e che tutti i nostri prodotti vengono spediti nuovi con apposito imballo protettivo.
Appena ci ha segnalato il problema sul prodotto abbiamo immediatamente predisposto il ritiro per effettuare l'eventuale cambio o rimborso. Il prodotto rientrato a noi purtroppo risulta non conforme per una eventuale riparazione, sostituzione o rivendita futura per i seguenti motivi:
- Scatola gravemente danneggiata. E 'stata posta l'etichetta del reso direttamente sopra la scatola con tantissimo nastro adesivo. L'oggetto andava messo in un apposito pacco, di solito si usa quello ricevuto per la spedizione.
- Adattore all'interno non corretto. E' stato inserito un alimentatore a batterie quando il prodotto esce dalla fabbrica con il suo alimentatore a presa muro.
Come da condizioni di vendita del nostro sito, i prodotti resi devono rientrare a noi in perfette condizioni per poter essere segnalati al fornitore o rivenduti.
Siamo come sempre a sua disposizione per eventuali chiarimenti, forniremo foto del caso se verremmo interpellati.
STAFF PERAGA
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