Percival Reviews 

I’ve been buying from Percival for years and for a while everything has been great.. but something has changed at Percival.

The quality of clothing is still very good although the sizing and fit is a bit hit and miss sometimes, this is usually easy enough to rectify with a return.

The biggest issue here is with the refund process. I have made 3 separate orders within the last 2 months and had to return the odd item per order. I hadn’t been checking my bank account, no refund for any of the returns. Proof of delivery for all 3 returns. Multiple emails sent, no response.

Update: within hours of posting this review, a refund for all three orders was processed. Thanks Michelle

Ordered a tennis polo shirt on Sat 27th, no email to advise shipping but in account shows a Royal Mail tracking number added Sun 28th which the Royal Mail site advises they’re still awaiting the package. Really poor. Emailed customer service 2nd July but no response

Update: Sent yet another email quoting the reference number given in the trustpilot response and still not heard back, if i do not recieve my money back in the next few days I will initiate a chargeback.

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It's been over a month since I returned an item and still havent recieved a refund or heard anything at all about, even after sending 2 emails following up.

I love the clothes and they ship quickly, but the returns delays ruin it for me. Always refund much later than the 14 days consumer right act window (I've never had under one month and always had to email) and they always say they are experiencing a busy period. I would encourage Percival to hire more staff for returns as the busy period seems to have been ongoing for a long time and can't be fun for the few staff left to handle it.

** I have edited my review to reflect customer services getting in touch**

Refund now resolved - it sounds like they have been rather busy. Would recommend the clothes 👍

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Bought a jacket and trousers for my husband in May. The jacket was slightly too small so I returned it and purchased a larger size. It’s been 6 weeks and I am yet to see a refund. Have emailed customer services but heard nothing back. I don’t like to be leaving bad reviews when the clothes were good but the lack of communication from anyone on the matter is pretty poor. Seems like I am not the only person facing this issue!

If someone from customer services can contact me I’d be most appreciative.

Over a month and still no refund or response to my multiple emails regarding my return. I honestly don’t believe that being busy is a valid enough excuse to not refund a customer or acknowledge receipt of an email. Looking at other reviews feels like the only way to get a response is to leave a bad review unfortunately.

I'm a US customer and my order (491397) falls under your special USA returns process (ordered between June 10 and August 29). I received my order on June 17 and submitted my return request on June 29 — well within the 21-day window. Since then: no return label, no confirmation, nothing. I emailed customer service asking for an update and got no response. I also reached out via Instagram — no response there either.

Now my order shows as outside the return window, even though I initiated the return on time and the delay is entirely on Percival's end. I still have the items and want to return them as originally requested.

Please honor my return and send me the USPS return label. Order 491397.

Terrible customer service. They’ve had my returned items for 2 and a half weeks, no refund and zero reply to multiple emails. Not good enough.

Suit (decent quality and style) arrived bunched up and creased within the outer packaging. I had to pay to get it cleaned and pressed again, I reached out to the company to explain what had happened and no response.

I requested a return online through the returns portal only for it to be declined. I was told a QR code would be emailed to me to enable my order to be refunded manually. It wasn’t. After days of waiting and aware of return time constraints, I had no other option than to visit a store in London personally from my home in Birmingham at considerable expense to me. Trying to contact customer service is a nightmare if you have a problem and believe me, no matter what they state in their typical response, I would say it most definitely is a reflection of their usual customer service. Please take note if you are buying online and need to return items because it may not be as straightforward as it should be.

Received suit in good time, but returned within days. Months later no refund and looking at reviews this is a very common issue. To add insult to injury company have rejected charge back from my bank simply sending evidence of delivery, which was never in dispute. I have had nothing but automated delay responses. Do not go near this company online. I wish I had read trustpilot properly.

Had to leave a negative review on here to receive my refund.

I returned two orders on the same day and received an acknowledgment email that they were received on 9th June. I was sent a refund for one of those orders today after leaving a negative review. I am still awaiting the refund for the other order though. Please can this be rectified? 28 days to receive a refund is appalling and having to rely on leaving negative reviews to get a response out of a company doesn’t seem like a very good technique to maintain customers.

They deliver quickly but if for any reason you have to return anything, don’t expect a refund anytime soon. I returned my items they were delivered quickly back to them, but it’s been over 28 days since the delivery and they still haven’t processed my return for a refund. Absolutely awful customer service.

So far a terrible experience with Percival clothing I am trying to return items but the on line portal did not give me an option for return label I have emailed the customer services several times to no avail and I am very aware that this is eating into my return window.

I ordered a suit towards the end of May which didn’t fit as I had hoped to so sent it back for return - I received an email saying my return was being processed on the 1st of June and it’s now been over a month having not received a refund which is completely unacceptable - I understand difficulties with a small business but over a month to get reimbursed for such a large amount is completely unacceptable.

I placed an order with Percival in early June, and it arrived without any issues, although the tracking status still says “On its way.”

I later requested a return and was provided with a barcode to send the item back. DHL has confirmed that the return was delivered, but I have still received no confirmation from Percival that they have received it or that my refund is being processed.

I have now sent three follow-up emails simply asking for an update. Even a basic response confirming that the return has been received and is in the refund queue would provide some reassurance, but there has been no communication whatsoever.

I understand Percival is a smaller business with a small team, but this level of service is unacceptable. Their clothing is not cheap, and leaving customers waiting weeks for refunds without any communication is incredibly frustrating and disappointing.

I will not shop with Percival again, which is a shame because the clothing itself is actually good.

Like many others here, I've been waiting over a month for a refund with no responses to my emails. The clothing is decent enough quality, but I wouldn't shop with them again.

Disappointing customer service after a return was requested through the portal. Follow up contact sent numerous times through multiple channels requesting a return/ refund and only automated responses received. No details on how to actually return the items for a refund. Continually directed to a chat that doesn’t seem to exist or an email address which doesn’t respond. Can only imagine how slow a refund will actually be if return details are ever shared.

I requested to return my items about 10 days ago and Percival gave not given me a return barcode. The return status is that of my return has been requested and needs to be reviewed. I have sent multiple emails to Percival customer service and have had no replies whatsoever. I would not recommend.

I’ve ordered the same pair of shorts in 2 different sizes, kept only one and returned the other within the return window.

Some time has passed (much longer than stated in their website) since making the return and I still haven’t received any refund, nor is their customer service reachable to provide me with an update. I can’t, in good conscience, give this vendor more than one star when they don’t abide by their own terms, irrespective of the quality of their product.