Percival Reviews 

Made a trustpilot account for this. Ordered a linen suit from these guys as it was chosen for the groomsmen at a wedding. It showed up quickly so points for that but the thing looks like it has been pulled through a hedge. Frayed threads all over, poor stitching. Poor quality aside the least it could do is arrive in one piece.

Emailed customer service with photos of the quality to ask if that was normal or if I received a bad batch but as many others have said, it seems to you don’t get a reply unless you leave a public review, so here we are.

Will report back with returns from customer service, if any.

I've been a loyal customer for years and even invested on a funding round. I've loved the brand and style for a long time.

However, I recently returned an item for a different size and have waited over a month with zero update or contact about redelivery. I worry that the company have scaled back on customer support, leaving loyal customers with an extremely poor customer experience. The fact that the only email available is the generic hello@ gave me no confidence that the mailbox is being monitored. I had to reach out via Instagram, which I find deeply impersonal, to discover the size is out of stock so can't be returned. No idea if the size was out of stock a month ago but the result is very disappointing.

I hate to leave reviews like this but the whole experience has left me cold and seriously considering if I will be shopping with the brand again.

The quality is brilliant- however the communication re exchange has been terrible.
We have no idea if they intend on sending the new size or at least- a timeline as to when that could be.
Emails have been ignored and no phone number to even check the order is still live.

Good quality clothing that is a bit different. It is priced at a bit of a premium but it is quality

The gentleman I spoke with in the shop in Carnaby Street was great and very helpful who was able to put an online order in for me whist we were in store! Then customer service were also fantastic and quick to sort out any issues with the delivery promptly. The clothes are also fab, lovely fit and I think good quality! Would definitely recommend to a friend.

The shoes I ordered were really good quality and looked great. My fiancé kept one pair and I returned the other, which were slightly too big.

However, it’s been three weeks since my return was delivered and I have still not received my refund. I have sent an email querying where this is, but still nothing. I have seen on their website that returns can take up to 28 days to process, which is absolutely ridiculous.

I won’t be ordering from them again.

Edit: it’s been 30 days now and I still have had no contact whatsoever from Percival about my refund.

Still waiting for my two refunds totalling £402 and have contacted customer service twice now with no avail. Originally requested an exchange, now just want my money back!! Annoying as they send me promotions via email and text but clearly no solid returns, refund or customer service! Not happy!

This is my 2nd time sending a review for the same experience. I was told to contact Percival about my refund via trust pilot using their customer service email address. Which I have now done 5 times. No response what so ever.

They owe me £229 from the 2 items I sent back. These items were received at their warehouse on 01/05/2026.

If this matter is not dealt with I will have to take legal action.

Avoid this company at all costs. The clothes are of a top quality but their customer service is non existent.

10/10 do not recommend

Ordered numerous times from Percival and the quality and design of the products has always been amazing. Have had no issues with delivery eithet

I bought some trousers from them but didnt like the fit or the qulaity. I returned this order on 15 March 2026 via InPost. Tracking confirms the parcel was delivered and accepted on 17 March 2026 at 5:24 PM — nearly eight weeks ago. Despite this, I have received no refund and no communication explaining the delay.

Website says it can take 28 days, plus 10 days for refund to clear, so beware of buying from them if you think you may need to return.

There is only an email to contact them and i've never had a response, so leaving a review here with the hope that it may get their attention.

Tired of only seeing perfect reviews? Here's an honest one.

T-shirt quality is genuinely impressive — thick cotton, great shape, and the print looks sharp. I bought the Perci and Rossi Martini Oversized T-Shirt. Tip: go down max one size in their oversized collection.

Delivery was promised Friday the 8th, arrived Wednesday the 6th. I bought it 1 may. So about 3-4 days is the est delivery time. Looks even better in person than in the photos.

Only downside is their marketing — I'd never heard of them before an AI recommended them to me. Glad it did.
Would recommend without hesitation. I can promise that this will not be my last order from them. And i really recommend giving them a try!

T-shirt quality has definitely dropped somewhat and in the 3-pack I received, all were slightly different sizing and length, with one being too short for wear.

It has now been over a month since I ordered clothes from these guys.

Their shipper has lost the parcel but my contract wasn't with the shipper. It is with Percival. I couldn't care less how they get my purchases to me, just that they do.

However, four emails to them have been ignored over the last month.

I left a negative review. They replied to THAT, because it was public, asking me to email them again. I emailed them again. They ignored it 😂

Do not buy from these guys.

Warning!! Don’t order from these cowboys. Accountability = zero. Customer service = zero. Never received my order. They have no idea what happened. Rather than chase it up and resend they have cancelled it. Don’t get my started on refunds with Percival. Unless you chase them you will not receive one.

Great brand, love the clothes, and prompt CS when needed

Waiting a month for a refund and no response to emails. Do not shop here.

Take forever to reply to email request to send back an item.
Take forever to receive refund for returned goods.

Customer service is brilliant - I’ve had great experiences both online and in their store in Spitalfields. Two members of staff helped me pick out a suit for an upcoming event. I was also informed of an upcoming sample sale which was brilliant.

Sent back partial order for a refund as the sizing is not great on their products. This was confirmed as delivered back to Percival on the 9th April - nearly two weeks later and no refund has appeared. Seems to be a consistent experience judging by other reviews…