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Jeg bestilte en kjole, som jeg modtog efter noget tid. Leveringstiden var helt fin. Men kjolen var defekt; der var klippet et stor hul i underskørtet og forneden var kjolen skæv. Jeg skrev til firmaet 3 gange, og har endnu ikke fået en respons. Det er så ærgerligt at man sender defekte varer ud til folk.
Hilsen Emine
For noget tid side bestilte jeg en Ralph Lauren Navy polo til min kæreste. Inden mit køb skrev jeg til dem for at få nærmere info om mål. 5 minutter efter fik jeg et uddybende svar, og jeg bestilte. Da varen kom meget kort tid efter – levede den ikke helt op til mine forventninger, og jeg skrev til dem. Kort efter fik jeg svar med 3 generøse løsningsforslag, hvoraf jeg valgte at få dækket porto udgifter og få mine penge retur, hvilket jeg fik med det samme.
Hvorfor så 5 stjerner?
1. Hurtig og grundig respons på spørgsmål
2. Hurtig levering
3. 3 attraktive løsnings forslag på deres eget initiativ
4. Hurtig refusion af Penge
5. Fuld dækning af porto udgifter
Der findes så mange firmaer der kan levere hurtigt, men kun få firmaer yder den her helt særlige service, når tingene ikke går som planlagt, endnu færde netbutikker giver pengene lige så hurtig tilbage som de selv modtog dem.
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