Their software does not load when you…
Their software does not load when you purchase it. When you request a refund they demand that you give them access to your computer. If my system is saying it can't trust the file it's downloading why would I feel comfortable giving that company direct access to everything on my computer. They state that it's part of their policy. But nowhere in their policy does it state you have to give them access to your computer in order to receive a refund. Customer service is nonexistent.

