Perfect Pet Reviews 

The problem I had was fixed immediately, very friendly and helpful

Will was really helpful and even went above and beyond to pop it into his calendar to check everything was ok for the next day.
Thankyou so much Will!

Had an issue with logging into the online portal, Sophie dealt with my issue and it’s now resolved.

The lady on the phone was very compassionate showing empathy and reassurance. Gave me the knowledge needed to help with my query and advice on next steps. Thanks so much.

Got all the information i needed
very helpful staff
couldn’t do enough for you
very friendly

Robyn was extremely helpful knowledgeable and polite great customer service

Dealing with Sophie was very easy and efficient. I needed to cancel a policy, which was done for me very swiftly.

Emailed a lady called Becky sent an email back with all the details I needed quick response and to the point thanks so much

Ellie was very helpful. It would be very useful to explain on the portal login that no capital letters can be used in your email. Most phones/pcs will default to a capital letter at the start even if you free-type..

Charlotte, was very helpful over the phone. I called regarding a claim I was making and she talked me through the process of filling out the form and was very knowledgeable. Charlotte was extremely polite and professional. Exemplary service and a great representative of Perfect Pet

Super helpful

Nancy clearly explained the benefits of my renewal vs a new provider and was able to reduce my renewal quote. No pushy sales tactics, just clear information.

Professional, efficient service and the operator was friendly and helpful

Service provider was very polite and helpful and renewed my pet insurance.

We switched our pet insurance to Perfect Pet Insurance over a year ago and renewed our policy in June this year. Sadly, we lost our beloved Labrador, Bella, in August at the age of 12. She had become very poorly and, after an incredibly difficult decision, we had no choice but to have her put to sleep.

Bella had never been an ill dog. She had a perfect medical history throughout her life, so this was completely unexpected and an incredibly heartbreaking time for our family.

When I first contacted Perfect Pet Insurance, the lady I spoke to was absolutely lovely. She was kind, polite and genuinely saddened to hear about Bella's death. She explained what I needed to do and was very helpful, which I really appreciated at such a difficult time.

Unfortunately, our experience with the actual claim has been extremely disappointing.

Our final veterinary bill was around £650, yet we have been told that Perfect Pet Insurance will only pay us £22 because euthanasia is not covered by our policy.

What makes this even more frustrating is that we had only renewed our policy in June — just two months before Bella sadly passed away. Because we pay monthly, we were still required to pay the full cost of the renewed policy despite Bella having passed away in August. We therefore paid for a year's insurance but, when we actually needed to use it, were left with just £22 towards a £650 bill. They don't cover this and they don't cover that!

To add to the frustration, our claim also took around two weeks to settle, which felt like a long time to wait while dealing with everything following the loss of our dog.

I completely understand that insurance policies have exclusions and that customers should read the terms carefully. However, I think it is reasonable to expect pet insurance to provide meaningful support when you have paid into a policy for over a year and then sadly need it at the end of your pet's life.

Losing Bella was devastating enough without having the added disappointment of discovering that our insurance provided virtually no help with the final bill.

I would strongly encourage anyone considering Perfect Pet Insurance to read the policy exclusions very carefully and, in particular, check exactly what is and isn't covered for end-of-life care and euthanasia.

I am grateful to the lady I initially spoke to for her kindness and compassion, but overall, we have been left extremely disappointed with Perfect Pet Insurance and the level of cover we received when we needed it most.

Bella deserved better. ❤️

Polly answered all of my questions, very clearly and provided me with information needed

Patrick was super helpful today with my renewal. He was able to resolve my query efficiently and explained everything clearly.

I received Outstanding support from Oliver today, regarding my endeavours to commence my Claim. My attempts to log in were frustrated by my password not being recognised, and many fruitless attempts to log onto the Portal. Oliver, swiftly recognised my dilemma, and emailed the relevant reset guidance, and advised on the process to follow. After a period of increasing irritation, his calm explanation, and reset guidance, saved me hours of frustration. Oliver is a credit to the organisation

Polly was absolutely lovely, very caring and very helpful and e-mailed the forms requested within minutes. Holly was very knowledgeable and I really felt she cared.