Perfect Smile Reviews 

964
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 811 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally friendly staff and the warm, welcoming atmosphere that makes every visit pleasant and comfortable. People consistently appreciate how thoroughly dental procedures are explained, noting that professionals go out of their way to put nervous patients completely at ease. Visitors often mention that appointments run smoothly and on time. Some reviewers were not happy with the poor communication and unhelpful service experienced during scheduling or phone interactions. A few individuals also mentioned feeling rushed or lacking sufficient information regarding their treatment options during certain visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, welcoming, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, welcoming, and professional... See more

User experience

Consumers find user experience to be exceptionally positive and welcoming. Reviewers consistently highlight... See more

Customer service

Users describe positive interactions with customer service, noting that staff are consistently helpful and... See more

Location

Customers consistently note ambiguous experiences with location, mentioning visits across various branches... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Emily was absolutely fantastic, as always. She treated my mum with such kindness, patience and genuine care. My mum is 85 years old, and it means a great deal to us that she is always treated wit... See more

Company replied

Rated 5 out of 5 stars

Highly recommended I am always afraid of going to the dentist and feel Embarrassed with my teeth but Dr Sovane, she is really good, she made me feel comfortable. Very professional and explain... See more

Company replied

Rated 5 out of 5 stars

The lovely dentist was really sweet with my autistic son who needed his first filling. We weren't sure if he'd be able to cope in the surgery but because she explained how each instrument worked and t... See more

Company replied

Rated 5 out of 5 stars

Perfect Smile have delightful staff lovely girl on reception filled in form for me always a help as I cannot see well. She always chats and is so friendly. First time with my new dentist who put me at... See more

Company replied


Company details

  1. Dentist

Written by the company

Perfect Smile are one of the UK's leading dental practices. With Dentists in London and across the UK. We provide a first class dental service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

964 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(964)

843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and gentle

I had Supriya look after me today. She had to remove a tooth, I was talked through the whole procedure, and she removed the tooth. Very gentle. I give her 5stars

August 12, 2026
Unprompted review
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Reply from Perfect Smile

Thank you Tress. Lovely to read your feedback ❤️

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Rated 5 out of 5 stars

Friendly and kind

Friendly, helpful receptionists. Appointment on time. Lovely kind dentist (Sonia).

August 12, 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much Ian for your lovely feedback 🤩

Rated 5 out of 5 stars

Totally relaxed dental experience!

Everyone at the clinic is lovely! Honestly, probably the nicest team I’ve ever had and I’m getting old now, I’ve had a few!

August 11, 2026
Unprompted review
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Reply from Perfect Smile

So nice to hear this Richard. Thank you so much ❤️

Rated 5 out of 5 stars

Excellent dentist

I had a wonderful experience with Mustafa Feroz. He is professional, kind, and genuinely caring. He took the time to explain everything clearly and made me feel comfortable throughout my treatment. The whole team was lovely and welcoming. I highly recommend Dr. Mustafa Feroz to anyone looking for an excellent dentist!

August 9, 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much for sharing your feedback Ester. It’s very much appreciated ❤️

Rated 5 out of 5 stars

The staff are brilliant

The staff are brilliant, they are genuinely friendly and helpful and I trust them completely, I would not go to any other dentist, they put me completely at ease and explain the reasons for any work needed.

August 11, 2026
Unprompted review
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Reply from Perfect Smile

Thanks so much Mark. This is lovely to hear ❤️

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Rated 5 out of 5 stars

A very friendly Dental Surgery .…

A very friendly Dental Surgery which I’ve been attending for years - special mention to Cath on Reception, Alysisha my Hygienist and last but not least Sonia my Dentist

August 10, 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much Mark. We appreciate the feedback and 5 stars ❤️

Rated 5 out of 5 stars

Happy, as always.

I've been with this practice for many, many years. Richard has been my dentist for most of that time, Hamid has taken over as my hygienist more recently. Saw them both, today and as usual, i got excellent treatment. I'm happy, as always.

August 11, 2026
Unprompted review
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Reply from Perfect Smile

Great to hear this Kevin. Thank you so much for your review 🤩

Rated 5 out of 5 stars

Always super friendly and professional…

Always super friendly and professional service from debs and Jackie on reception, Eduardo is always very knowledgeable and great at expanding what he's doing and what I can do at home to keep things drama free at the practice. Can't recommend them enough.

August 11, 2026
Unprompted review
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Reply from Perfect Smile

It’s our pleasure Steven. We appreciate the lovely feedback ❤️

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Rated 5 out of 5 stars

I have been a patient at Perfect Smile…

I have been a patient at Perfect Smile for a while now. I have found both of the dentist's I have seen, to be very good. Especially, Dr Suki my current dentist.

Dr Suki is calm, professional and really listens. I feel heard, never rushed and well cared for. Treatment was clearly explained and done with care.'

The Dental nurse is nice and polite, this always makes the visit easier.

Also, the reception team are always polite and helpful.

August 11, 2026
Unprompted review
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Reply from Perfect Smile

Great to hear Aysha. Thank you for sharing your experience with us ❤️

Rated 5 out of 5 stars

As usual staff very friendly and…

As usual staff very friendly and helpful with dentist Alec his usual efficient and competant self .THANK YOU TO ALL .

August 10, 2026
Unprompted review
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Reply from Perfect Smile

You’re very welcome! We appreciate the review and 5 stars 🤩

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Rated 5 out of 5 stars

All good

All good, new dentist for me but been going to the practice for many years, she was thorough but the dental assistant was a really lovely & friendly young man.

August 7, 2026
Unprompted review
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Reply from Perfect Smile

Thank you so much Christine. We appreciate your lovely feedback 🤩

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Rated 5 out of 5 stars

Perfect Smile’s Easthamstead Location

I have been going to their Easthampstead location and have always found their office team to be welcoming and efficient . The dentistry care has significantly improved over the past 3 years. Mr Jas Ahitan is excellent and without hesitation I would recommend this NHS dental practice

August 7, 2026
Unprompted review
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Reply from Perfect Smile

Thank you John. We appreciate your review and 5 stars 🤩

Rated 5 out of 5 stars

Dr Kharoti is a wonderful hygenist

Dr Kharoti is a wonderful hygenist. He is very kind and sensitive to the patient, thorough and explains what he is doing. He has helped me as a nervous patient not to be worried and his gentle manner is so helpful.

August 7, 2026
Unprompted review
Perfect Smile logo

Reply from Perfect Smile

Thanks Melanie. We appreciate your lovely feedback 🤩

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