From ordering this company were helpful they engraved a vase for my sisters 70th Birthday. The engraving was beautiful. Hiccup with the delivery service which was not the company's fault they did... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been a customer of PGS for many years and wouldn't go anywhere else. Their range of products is amazing with many different variables for the same item so birthdays, weddings, retirement etc... See more
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Excellent product. Beautifully made and super fast delivery. Looks way more expensive than what it cost. Lovely anniversary present for our friends whom I am sure will be delighted. So worth getti... See more
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I have been a faithful customer of PGS for many years. Their range of products are superb and together with such amazing prices and such beautifully engraved gifts, I never go anywhere else. All order... See more
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Company details
About Personalised Gifts Shop
Written by the company
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Contact info
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, United Kingdom
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alison
I've used this company for years, always quality products, Brilliant customer service.
Needed my order in a hurry, they sorted my problem for me.
Products have been of good quality and great value for money. Prompt reply when I've needed to contact them.
Tracking system works well.
Highly recommend.
March 19, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words and for your continued support over the years. We are really pleased to hear that you are happy with the quality of our products and our customer service. It is always our aim to help wherever we can, especially when things are needed in a hurry. Your recommendation means a great deal to us.
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Beautiful product
I was delighted with my purchase. It was beautifully made to a high quality and came very well wrapped to protect it from being broken. The personalisation is really lovely and made it very special. I will buy from this company again.
March 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are delighted to hear that you were pleased with the quality and personalisation, and that it arrived safely. It truly means a lot to us that you would choose to shop with us again.
5 Star Service and 5 Star Products - great wedding ideas
I availed the services of PGS for the first time in March 2026.
i was really impressed with the UX/ UI on their website.
super easy to use and search for products. I was looking for wedding gifts and they offer a large selection of ideas. The proposition extends beyond wedding gifts
Good arrived on time and in tact. super impressed with the wooden bottle box and the quality of the engraving
There was an issue with one of three orders i placed - the damaged item was replaced with zero hassle and super customer service
in summary - this company offers excellent products, supported by excellent service. Highly recommended
March 12, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind and thoughtful review. We are really pleased to hear that you enjoyed using our website and were happy with the quality of your order. It is great to know our team was able to resolve the issue quickly and make things right for you. Your feedback means a lot to us and we truly appreciate your support.
5/5 - Exceeded Expectations!
Ordered on the Thursday and it had arrived by the Friday with express delivery. So impressed by this company, great prices for customisation, super fast service and I love that it’s family-run too. The item I ordered seems great quality too, hopefully the recipient will like it! Will definitely be ordering more gifts from here in the future when I need them :)
March 14, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words, it really means a lot to us as a family run business. We are delighted to hear you were happy with the speed, quality and value of your order. We hope the recipient loves it just as much, and we look forward to creating more gifts for you in the future.
Replacement vase sorted quickly
I received 3 Mother’s Day parcels and one of the pictures was blurry. I contacted customer service and they replied quickly and sent out a replacement straight away and this arrived within a couple of days! Great communication and lovely products!
March 12, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We are really pleased to hear that our team was able to resolve the issue quickly and that your replacement arrived in time. It means a lot to know you are happy with the service and your products.
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I ordered a personalised anniversary…
I ordered a personalised anniversary gift for my husband. The item arrived exactly how it looked on the website. When I emailed them with a query they were prompt at responding. Will definitely recommend Personalised Gift Shop and will be shopping from them again.
March 12, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind words. We are delighted to hear that you were happy with your personalised anniversary gift and that our team could assist you promptly. It means a lot that you would recommend us, and we look forward to creating something special for you again in the future.
Beautiful personalised gifts at affordable prices & great customer service.
I was looking for a personalised Mother’s Day vase and came across Personalised Gift Shop, a lovely family-run business. I actually ended up ordering two vases and a personalised glass for an upcoming 50th birthday.
The prices were fantastic and they had so many options ,exactly what we were looking for. Everything was truly personalised and easy to order.
We placed the order on Saturday, it was engraved and dispatched on Monday, and arrived on Tuesday as expected with next-day delivery. Absolutely fantastic service.
We’re delighted with everything and can’t wait to give the vases with their bouquets on Mother’s Day, we know the mums will love them! I know there are some negative reviews but couriers often cause the issues and the retailers get the brunt of it, so maybe take the negative ones as bad luck and see the good ones shine through.
I will be using these again later in the year for gifts. 100% recommended by us.
March 10, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are really pleased to hear that you had such a positive experience with your order and that you are happy with the vases and glass. It means a great deal to our team to know that our products and service met your expectations. We hope the mums love their gifts on Mother’s Day, and we also look forward to helping you create more gifts in the future.
Ordered a personalised pot
Ordered a personalised pot. It was well packed but the delivery company had damaged the pot in transit. I emailed with pictures and was promised a replacement. This arrived promptly
February 26, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for your review. We are very sorry that your pot was damaged in transit, although we are pleased that our team was able to resolve this quickly and that your replacement arrived promptly. We truly appreciate your understanding and support.
Delighted with the quality!
So glad I chose Personalised Options Gifts Shop! There is an extensive range of options for the wedding photo album that I wanted, and the quality proved to be first class. The personalised option I chose for the front cover was the icing
on the cake! Packed extensively, and free quick delivery. Cannot recommend highly enough! *****
March 2, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We are delighted to hear that you were pleased with the wedding photo album and the personalisation on the front cover. It is wonderful to know that the quality, packaging and delivery all met your expectations. Thank you for choosing us and for also taking the time to share your experience.
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Good quality personalised items
Thank you so much for my order really pleased with it.
3 beautiful personalised items received today, all perfect and lovely quality.
Fast delivery & well packed.
Will defo order again in the future.
March 5, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We are really pleased to hear that you are happy with your personalised items and that they arrived quickly and well packaged. We truly appreciate your support and look forward to welcoming you back again in the future.
Happy customer.
I just received my order and as a first time customer, could not be happier with the outcome…
Very good quality of products and fast delivery.
Based on my experience, I highly recommend the Personalised Gift Shop services.
March 5, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for your kind review. We are so pleased to hear that you are happy with the quality of the products and the delivery. Your recommendation means a great deal to us and we truly appreciate you taking the time to share your experience. We hope to see you again soon.
Scammers i been waiting for 3 weeks now…
Scammers i been waiting for 3 weeks now and still nothing it was meant to be for valentines and we’re in March now….
February 11, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for your review. We are very sorry for the delay you experienced and understand how disappointing this must have been, particularly as the order was intended for Valentine’s Day. We can confirm that your original parcel was unfortunately damaged in transit by the courier and a replacement was arranged for you. As the replacement was also taking longer than expected to arrive, we have already issued a full refund for the order. If you would like us to look into this further, please do let us know and we will be happy to assist.
Absolute rubbish product
The personalised jigsaw heart was a waste of money. The photo did not fit the shape. It was so thin that it's bent out of shape. A total rip off. They replied quickly to say there's nothing they can fo about it. I want to return it but they won't accept that ☹️
February 26, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for providing further information. We can see that the personalised jigsaw was processed and dispatched as per the approved live preview at the time of ordering. However, we completely understand the disappointment of the gift arriving damaged, and we would be happy to arrange a replacement. Please note that we are be unable to amend the photo position in the free-of-charge replacement as this was approved for the original order. Please feel free to get back in touch with our customer support team to have this arranged.
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Quality and Efficiency
I am delighted with my purchase of a personalised candle. It was just what I wanted for a friend's birthday. Thankyou also for assistance with my query which was dealt with efficiently and promptly. This is my second purchase from this company and I would not hesitate to use their site again.
February 19, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that the personalised candle was just what you were looking for and made the perfect birthday gift for your friend. It is also wonderful to know that our team were able to assist you promptly with your query. We truly appreciate your continued support and look forward to welcoming you back again in the future.
Thank you personalised gifts
Thank you personalised gifts for all my lovely personalised wedding presents. I have placed orders over the space of a few months for different things and they are always consistent with delivery! Excellent communication, the quality of the products are also brilliant. I will definitely continue to use this company and I’m very grateful for the fantastic job they always do!
February 21, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to have been part of your wedding celebrations and to hear that you have been pleased with both the quality of our products and the consistency of our delivery and communication. It truly means a great deal to us that you continue to choose our company, and we are very grateful for your continued support.
A great company to deal with
A great company to deal with, good quality products, reasonably priced, excellent customer service. I would not hesitate to recommend.
February 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you are pleased with the quality of our products and the service you received. Your recommendation truly means a great deal to us, and we look forward to helping you again in the future.
Order has not been delivered
Order has not been delivered! Evri confirmed a week ago that my parcel has been lost. Contacted the company and they have said I had to wait 10 days! I’ve now waited 10 days and contacted them. They want me to fill a form out! When evri have confirmed to them they have not got the parcel! Then once I fill this form out they want to replace the goods. It’s laughable. So 2 weeks later than planned and they think I still want the goods! How hard is it to get a refund. I will be taking legal action if this refund isn’t provided.
February 20, 2026
Unprompted review
Reply from Personalised Gifts Shop
We are very sorry to read about your experience and appreciate how disappointing this situation must have been. We would love the opportunity to look into this further for you. Please could you share your order number with us so we can look into this further for you?
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5 stars richly deserved!
Easy to use website made personalising my gift really easy. Item delivered two days after ordering and is extremely well made and high quality. I rarely give a full 5 stars but this company deserve it!
February 18, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you found our website easy to use and that your order arrived quickly. It means a great deal to us that you were pleased with the quality. We truly appreciate your support and hope to see you again soon.
Great Customer service
Fast delivery. Really good quality on the items. Clear communication and great customer service.
February 3, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for your lovely review. We are so pleased to hear that you were happy with the delivery, communication and customer service. We really appreciate you taking the time to share your experience.
Brilliant customer service
The photo frame I ordered came damaged (probably due to courier), I emailed and had a quick response and a replacement sent straight away. The frame is perfect and customer service was brilliant too.
February 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We are very sorry that your original frame arrived damaged, but we are pleased we were able to resolve this quickly for you. It means a great deal to hear that you are happy with the replacement and our customer service. Thank you again for your kind words and support.
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