Pertemps  Reviews 903

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and productive. Many people highlight the excellent service provided, noting its efficiency and the ease of their overall experience. Reviewers frequently mention that the company delivers on its promises and maintains open communication, ensuring a smooth process for job seekers. However, some people were dissatisfied with aspects of customer service, contact, and payment. Issues included a lack of communication, unresponsiveness to inquiries, and concerns regarding payment accuracy and timeliness. A few other people also felt that the company's approach to contacting potential candidates was unprofessional.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise individual staff members for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Customer experiences with customer service are ambiguous. Many reviewers praise the consistent, professional,... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the clear, prompt, and professional... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report significant issues, including missing... See more

Based on these reviews

Rated 5 out of 5 stars

Pertemps Walsall driving division wow amazing signed up on Monday late afternoon with Rob (top bloke by the way) had a phonecall on Tuesday from the lovely Gemma with potential job start tomorrow whi... See more

Company replied

Rated 5 out of 5 stars

Friendly and efficient - A great service. I was out of work for longer than I had planned, but Pertemps found me a position almost immediately, and I had an interview and job offer within a week. T... See more

Company replied

Rated 5 out of 5 stars

An absolute pleasure working with the team at Crawley. Lily was extremely proactive and thorough, offering interview advice and tips, constantly in touch through the whole process and I felt lik... See more

Company replied

Rated 5 out of 5 stars

Pertemps is a professionally run agency with an excellent, up to date, track record of dealing with all aspects HGV driving today. I have worked for them for 5/6 years now doing mainly Taskforce (Chr... See more

Company replied


Company details

  1. Recruitment Service
  2. Business to Business Service
  3. Career and Education Provider
  4. Employment Agency
  5. Employment Consultant
  6. Temp Agency

About Pertemps

Written by the company

Start your job search with Pertemps, the UK's largest recruitment agency with hundreds of new jobs added daily across all sectors and industries.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

903 reviews

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Rated 5 out of 5 stars

Great service by Crissy 🥰

Great service by Crissy, such a lovely person and very professional I highly recommend her and trust her. Her attention to detail is flawless and always checks in and gives good advice.

April 10, 2026
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Reply from Pertemps

Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

A fantastic experience

Simon was absolutely brilliant from start to finish of the process with him. He gave me so much confidence from the initial call through to my interview. I felt like he genuinely cared about the company he was hiring for and me as an applicant. I’m thrilled to have started the role he put me forward for and I can only say positive things so far! Thank you Simon :)

April 10, 2026
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Reply from Pertemps

Thank you for leaving this review! Best of luck in your new role

Rated 5 out of 5 stars

There is only one person that made my…

There is only one person that made my experience great without this person I doubt whether I could call it great this person deserves a medal.
Pedro made my experience "great".

February 27, 2026
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Reply from Pertemps

Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

Sir/ Mam

Sir/ Mam
How to find a job , I am from srilanka , Presently I am military officer , I am looking for a new position , any as

March 19, 2026
Unprompted review
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Reply from Pertemps

Hi, to see our current vacancies please visit our website or your closest Pertemps branch https://www.pertemps.co.uk/

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff.
Thanks for helping me with everything.

February 27, 2026
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Reply from Pertemps

Thank you for taking the time to leave this review!

Rated 5 out of 5 stars

A great experience

I've had a great experience with Pertemps. I've been in contact with Dean, and he has been so lovely. I was constantly kept in the loop of everything that was happening, and told all of the information that I needed to know. Can't fault them

February 27, 2026
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Reply from Pertemps

We are really pleased to hear about your great experience with Pertemps!

Rated 5 out of 5 stars

I had Hannah Stewart go through the job…

I had Hannah Stewart go through the job I applied for.
She was absolutely lovely, made me feel so confident and comfortable.
I applied for the job, got contacted within a day interviewed with her and the next day she had me an interview.
Then I went to the interview and got the job.
It was fast paced and she was brilliant.
She even took time out of work to contact me, which was lovely.

February 25, 2026
Unprompted review
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Reply from Pertemps

Thank you for taking the time to leave this review. Good luck in your new role!

Rated 5 out of 5 stars

I’ve been working with them since July…

I’ve been working with them since July 2023 and have never had a single issue. They consistently offer great support to their workers and are always professional and reliable. In my opinion, they’re one of the best recruitment agencies around. Highly recommended!

March 3, 2026
Unprompted review
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Reply from Pertemps

Thank you for taking the time to leave this review!

Rated 1 out of 5 stars

Poor communication.

On 09/02/2026, I had a phone call with a girl in the Swindon office. I was explaining my job situation and what I am looking for in a new job. I was informed on registering with Pertemps, and also about meeting in person. When I spoke to the girl, we discussed me coming into the Swindon office on the Thursday or Friday (of that week commencing 09/02), to meet and bring my passport in. We both agreed the Friday would be a good day and I was even told I don't need an appointment, I can just come in.

When I tried to go to the Swindon office, on Friday 13th, I was surprised and frustrated to see a sign stating that the office was closed for the morning/early afternoon (for staff training). I had not been told this when I spoke to the girl on the Monday that week or even in the days following, that the office would be closed.

I was incredibly frustrated. I had taken time off work, spent time driving to the office, and paid for parking, just to find out it was a waste of my time, efforts and money. And I had not been told that the office was closed once. It's extremely frustrating as searching for a job is already a time sensitive, and hard process, it is disappointing that basic communication was not displayed.

I emailed the complaints team about this and haven't received a response. The following week, the girl called me to 'check in' and asked if I came into the office. When I explained what happened, she tried to sound confused about the fact that the office was shut, and said 'it shouldn't have been'. She said she was off sick on the Friday, but why or how did she not know the office was closed for staff training? She/the office would have known this in advance. She also tried to say that her manager had called me. This is untrue, and records can be checked. No one called me.

2 weeks after my complaint, and I have still heard nothing from the complaints team.

This experience with Pertemps has been frustrating, disappointing and a terrible experience.

February 13, 2026
Unprompted review
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Reply from Pertemps

Thank you for taking the time to flag the problems you encountered. We are truly sorry for any inconvenience that may have been caused by Pertemps. We would like to look into this to get to the bottom of any issue. Please, can you contact our HR department on 01676 525270. The conversation will be in complete confidence.

Rated 5 out of 5 stars

Top tier service from Pertemps

The Staff at Pertemps really went above and beyond my expectations, especially Hannah,my contact at Pertemps. She was in touch with me from the word "Go" and am really happy to have had such treatment, culminating in a placement that has made my dream come true work-wise.
Pertemps, is tops.

February 27, 2026
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Reply from Pertemps

Thank you for taking the time to leave this review. Good luck in your new role!

Rated 5 out of 5 stars

very good cooperation and full…

very good cooperation and full professionalism and kindness on the part of the employees organizing the work, I recommend
Slawomir

February 22, 2026
Unprompted review
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Reply from Pertemps

Thank you for taking the time to leave this review.

Rated 1 out of 5 stars

AVOID!!!!!!

AVOID!!!!!!! Signed up for a role kind of thought I’d had the job as it’s through an agency for days later after giving all my details like bank/driving license etc to be told I had to a do a little teams interview video call, okay fine. Waiting 30/45 mins preparing etc got a text one minute after the video call saying join the link, there was no link then to be told I can reschedule at 3 o’clock which I replied I could do tomorrow, okay yes we’re sorting it all just now we will get back to you regarding times etc, heard nothing at all. So emailed next again day to receive this email.

Hi b*******,

So sorry about this really thought I had sent this email but it must’ve ended up in my drafts, the company have decided to leave the interview after taking a closer look at your CV and seeing your location, to them it seems to far from Motherwell where you’d pick up the van and materials, I do very much apologise I didn’t communicate this to you sooner that’s my bad.

Would I be okay to keep your CV in mind for any future roles I may have available?

Not professional at all. I don’t mind if I don’t get the role but there’s way you deal with people and that’s not how you go about it.

February 19, 2026
Unprompted review
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Reply from Pertemps

We take customer service very seriously and would like to investigate to understand this issue and do what we can to stop similar incidents happening again if it was a fault on our side. Please, can you contact our HR department on 01676 525270. The conversation will be in complete confidence.

Rated 5 out of 5 stars

Positive Experience

Pertemps have been excellent in helping me with my current role. The communication has been clear and timely, and they regularly follow up to ensure everything is going well. It’s reassuring to know they are there if needed. Their support has been consistent and professional, and I would confidently recommend them to anyone seeking employment.

January 2, 2026
Unprompted review
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Reply from Pertemps

Thank you, Maz.

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