PestGone Environmental Reviews 9

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Home Services

Information provided by various external sources

We are an award winning Pest Control 🐭 and Environmental services 🌲 company owned and run by military veterans covering London & North Kent.


Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The job was not properly done

The job was not properly done. The technician failed to inspect and seal several critical areas where mice were clearly entering and nesting. There is a persistent, unpleasant smell in the property, and to my surprise, I discovered a large amount of mice droppings under the kitchen skirts—an area that was completely overlooked during the visit. These oversights suggest the inspection was rushed and incomplete, leaving the infestation unresolved.

September 9, 2025
Unprompted review
PestGone Environmental logo

Reply from PestGone Environmental

Hello Maria,
If you would like to get in touch so we can locate you on the system that would be helpful.
Droppings in nearly every kitchen in London will be found in the location you describe, as people do not clean behind the kitchen kickboards, or ever remove them. Furthermore, we as a company will always place baits in this location for reasons such as safety and the likely area of entry for mice around the hot and cold water pipework.
If you are the customer in SE18 I can see from the report the baits were actually placed in this location, and on every report the technician has highlighted that there is no smell, and that the property needs to be cleaner as that maybe what you are smelling.
A dead mouse smell will go within 5-6 days so it cannot be that if you have been smelling it now for three months.
Finally IF this is the Maria in SE18, we attended over two months ago so please do get in touch as your warranty runs out very soon.
Regards
The PestGone Team

Advertisement
Rated 5 out of 5 stars

Best Pest Control Company in South East London

A massive thank you for all of your help!

I was immensely greateful by the level of service received. It was top tier steming from, product knowledge, communication standards, and time keeping. Arguably the best tradesman in South East London. You're doing an awesome job and I'm delighted to have been a customer of yours.

Your team, is marvelous. However, a special shout out to Tessa and Mark for their authenticity that brought ease right away from initial contact.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

Helpfull and knowledgable normal…

Helpfull and knowledgable normal people. Liked them when I phoned in. Got a good feeling from them. They got rid of my mice. It’s nice to live here again. Thanks pest gone.

May 23, 2022
Unprompted review
Rated 1 out of 5 stars

Great start then rapidly downhill

I contacted PestGone as I have pigeons roosting in the eaves, right by my bedroom window - they are loud (especially around 5am) and are also causing damage to the fascia. Spoke with Mark who advised someone would be able to perform a survey the same day - fantastic! Survey was completed quickly and promptly but I was advised the best man for the job (Sean) was on holiday and so I’d have to wait a couple of weeks.. not ideal but understandable. Quote was also very reasonable. Day of pigeon removal arrives and Sean fails to appear. I call to check if he’s just running late only to be told they can’t find my booking and Sean is now booked solid. I’m pretty miffed at this point (lack of sleep will do that) but after some back and forth the lady offers to reschedule for the following week. Three days later I hear the cheep cheep of baby pigeons.. I call back to give them a heads up only for Mark to cancel the appointment and tell me to call back in 8-10 weeks when the chicks will have left! I asked if there were any (humane) alternatives and was told I could remove fascia but they wouldn’t do that so I’d have to find a builder. So overall an incredibly frustrating and time consuming experience only to be left in a worse situation than I was at the start.

August 7, 2021
Unprompted review
PestGone Environmental logo

Reply from PestGone Environmental

Hi Lucy,

Sadly most birds are protected by law and due to the tiled walls of your neighbours property it is difficult to get ladders to rest on them with someone heavy. Sean, our lightest team member was on holiday and due to having a large bush outside your property we could not erect our ladders. You mentioned you have been living with these birds for months but sadly the timing was wrong and the young would have still been born as the eggs would have hatched at some stage. We are pest controllers and so a DIY tradesperson, as It was clearly explained would be required to remove the facias and so this was unfortunate timing with holidays, sickness and UK birds, as well as a large hole in the facia that is difficult to access. We are sorry that the UK wildlife has encroached to nest in the damaged soffit of your property but we are happy to address the situation when the young fledge.
Thanks for the review.

Rated 5 out of 5 stars

Incredible company

Incredible company. I don't often write reviews but I had to on this occasion. They fixed our pigeon problem quickly and for an affordable price. Really impressed with PestGone compared to other companies I contacted and received quotes from. Couldn't be happier with the end result.

April 7, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Polite staff

I would recommend this service.
They do get rid of the problem, with follow up visit. (mice)
Very good customer .

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. The person visited weekly for several weeks to get rid of the mice and eventually filled the holes to prevent further issues. To fill the holes the person had to spend quite some time to remove the foam applied by another company. I wish I contacted PestGone E at the beginning, I would have saved money and time.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Excellent service and I can't recommend Pestgone Environmental enough. Mark and a colleague came promptly, dealt with the mice efficiently and completely and without any mess. There were 4 visits, all entry points sealed off and a door brush fitted and the mice have all gone
Mark provides a very friendly service with a smile.If you have pests and want fantastic value for money this is the company to call first!

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

So this is the twelfth pest control company I have phoned over 18 hours

So this is the twelfth pest control company I phoned over an 18-hour period, starting at 7.30pm last night. I cancelled the last one because it seemed I couldn't get any sense out of them and had lost hope and confidence in their services. Mark at PestGone answered - I immediately knew he knew what he was talking about and he did. He knew the area I lived in, which helped - and explained how the critter in my airing cupboard probably got there. There was no confusion, no Fantastic Club (See other reviews) to join - it was also more than half the price of other companies I had spoken to. I could have a pest controller that afternoon, no problem. Nothing was a problem. It was, actually, fantastic. So if you need pest control in London, I would say call PestGone first because they actually pick up the phone, talk sense and then offer to come round - and do it all for less than every other pest control company I have spoken to. Which is two out of 11 overall. The others didn't bother to respond, even when they boasted a one-hour callback. But my faith has been restored and Ratty will be on her way at last. It seems likely she is a lone female - now why couldn't anyone else tell me that?

Technician turned up on time, extremely professional and nothing was a problem. Highly recommended.

October 7, 2019
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look