Petcare Reviews 

I had dodgy batch in September 2025 I bought two giant packs I've used Sheba for years I know how it looks and smells so when I opened a sachet from a new box it was all wrong. It smelled unpleasant and odd..ir was also extremely watery so entirely wrong consistency

I gave a sachet thinking they might have changed the recipe and it gave my cats the runs so I contacted Mars customer care. This is a multi million if not billion pounds company they acted like paupers and disbelieve their customers adding insults to injury
They didn't request the packs or even a sample sachet back to check it they said from my batch number they've checked the factory there's been no issue and offered me far less than I'd paid .

I am shocked and disappointed that our pets and their own reputation are cheap to them their prob so big they just don't care or from where I'm standing this is the case

Why if you care about pets and your reputation wouldn't you be keen to check the product that's been complained about unless your being cheap and care not a jot about the consumer. (Our pets)

So I rejected the ridiculous offer and they then sent vouchers to cover just over the price of one box but that forced me to use their product again. I reminded them that trust is hard won and easily lost and they'd lost my trust but gave me vouchers to buy their products
So I take their £30 made-up of £5 vouchers to pay for a box but only one £5 voucher was accepted!!! I then yesterday with the vouchers still within their shelf life went to buy another box to save wasting my initial outlay on the sloppy smelly mess if bought from them originally and each remaining voucher was unable to be used as they were blocked!!! I emailed about this yesterday but it's not their priority so they've not replied Mars your behaviour is beyond atrocious your not making a good job of promoting confidence and bigger companies than you have fallen which like yourselves maybe because they got to big to think they have to care. I'm Appalled