Petcaremart Reviews 

I used petcaremart for two years and never had a problem with them.
VERY sorry to see they are no longer in business. Could it be a way of making Vets get their pound of yet more flesh, making pet lovers pay for
" prescriptions " for daring to buy from someone other than a vet ?
ITS A FIX !
UNHAPPY Julia

Have had several deliveries all excellent and without problem .was so pleased not to have to pay vet consultation fee or have the hassle and trauma of taking well dogs and cats to the vet for a product widely used. am devasted that sight has dissapeared.

I placed an order online with petcaremart.co.uk. When I did not receive the order in 4-5 days I called to investigate. The agent who picked up and was English and told that my order was shipped next day.

She requested me to verify the address once again and I realised that I had made an address error. She was kind enough to change the address and send the order once again. The good news was that the package arrived in 5 days. The products were what I ordered and UK products. I am happy and will try them again.

Last week I over ordered DRASTICALLY by mistake!!! I ended up ordering 8 packets of Frontline Combo instead of just the 1 as the website wasn't showing that any orders had been made! You can imagine the horror I had when my bank account showed that 8 payments had gone out costing me nearly £210!!!
I immediately emailed them at customer support telling them what had happened. After reading all the bad reviews, I was surprised to hear that they had rung & spoken to my BF whilst i was at work, early the next morning, & promised to place just the 1 order & refund me the remaining 7.
As of today, the refunded money has been returned to my bank account as promised.
I would like to thank the man who dealt with the issue just as he promised. I'm now awaiting the delivery of my item which I do trust will arrive, as it has done before.
I thought it would be only right to post this good review as I was
really concerned after reading all the BAD reviews.

ordered Stronghold which arrived a few days later than expected but was the real deal so no complaints from me

I ordered my goods on the 24 July 2010. Paid £75.99 for Advacate spot on for my dog. I haven't received the good and today is 9 of August, but I just have received the phonecall from another customer in England that he has my order delivered to him ( so my order in the envelope, but his address on the envelope). I was really pleased that finally I will have my goods delivered. Unfortunately,he informed me that he had to pay some custom charges for the parcel and it cost him £11.50. He still is waiting for his parcel and it looks like I will not have my parcel unless I pay him £11.50 for the charge. Totally disapointed with scam!!!!!

SCAM SCAM SCAM SCAM............. DON'T USE!!!!!!!!! I ordered Frontline combo for my cats nearly a month ago. After 2 weeks the item had still not arrived so i emailed the company to find out where the order was. I received a reply to say that if it had not arrived within the 2 weeks I would be entitled to a refund. A week later I received a royal mail card to say that I owed £12.34 customs charge. Nowhere on their web site does it say that a customs charge is incurred and as it has shows a London address I had no reason to think otherwise. I have since emailed the company and asked for a refund. after reading the comments on this site I doubt if I well get the money back. I just wish I had found these reviews earlier but thank you anyway. I think next time I will go to my vet - the most safest and trusted route. LD

We ordered front line from this company at a good price. However when the package arrived two weeks later the post office wanted £21.00 in customs duty as it was sent from the West Indies. We refused delivery. That was a month ago. We are still awaiting a refund from this disreputable company. It seems that there UK office is just a serviced office masquerading as the company so that it appears to be UK based.
Do Not Use!!!

Bit surprised to see this and wondering why I did not notice this earlier? Have ordered twice from them and have not had any problems. Both times it was Stronghold and the product was genuine and arrived on time. Am not the kind who actually writes reviews, but thought I would share my experience. If nothing else, it would lessen the worries of those who have orders pending with them.

I ordered some flea drops from petcaremart, then a few days later i stumbled upon this site and well... my heart sank. Next time i order from some site other than Amazon i shall make sure they can be trusted. I made my order on the Thursday night and i recived my order on the Friday the following week. They didn't ship the following day like they say they do (which would have been on the friday), this made me nervous especially after reading all of these reviews.

I had a good experience this time but i may have been one of the lucky few, and i won't risk useing them again. Oh! and the order did come from Barbados not the UK as they state.

how can they keep your money and not send out goods? They seem to get away with it.

I just ordered some flea treatment for my cat when I stumbled upon this page and got a bit nervous after reading some of the reviews here. I called the free no 0800 007 5505 . The woman I spoke to was very friendly and her English was perfect. She cancelled the order -no probs at all.

I ordered from them not knowing it's Barbados based etc.
But it arrived in given time (7 days), and it was original UK registered product.

So don't despair if you have just placed order and are now reading reviews

I placed the order it took 4 days to arrive, everything was ok.

This Company should be closed down. I ordered some painkillers for my dog on 3rd August and have repeatedly e-mailed and called them (NOT able to speak to any person who understands english enough), last e-mail from them in October said goods on the way - HUH, I have now demanded a refund and will be seeking ways to ensure they do not do this to others - it is disgusting and they ignore, are rude, confused and totally unacceptable to provide any service to anyone - EVEN A DOG !

Was really worried about having placed an order with this company after seeing previous comments. However, they replied courtiously to my email and phone call. Goods were delivered within two weeks of placing my order. Everything ok.

Placed an order for nearly £50 worth of pet healthcare - flea treatments and wormers. After almost a month, still no goods. Emails not returned. Very hard to get through on telephone lines but persist if you find yourself in the same boat as me... although not sure it's worth the effort. Have been assured a refund but i fear i may simply have to resign myself to losing the money. i WILL be reporting this company to trading standards in that event for what it will be worth.

I ordered some Rimadyl for my dog Bruno one week ago. I contacted them to find out why delivery was so long. They informed me they are an international company so I can give the order a couple of days. My order arrived 2 days later!!! I love this site and will continue to order once more. I really did enjoy their customer service as well because they are so friendly and caring.

I have a smiliar experience on this site. I ordered some anti flea treatment over two weeks ago, and have not received any goods. They don't return calls or emails. The money has been taken out of my account, and the goods might still turn up, but it's not worth the haassle. Go for another site!