I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition. I purchased Hil... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have an auto delivery set up for my pooches food to get delivered, which makes my life so much easier. Communication leading up to delivery is great and it’s always delivered on time. For the first... See more
Company replied
I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop an... See more
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Always have speedy delivery, and the customer service team is amazing. My cat had some vomiting after some food, they gave a full refund and only requested me to donate the food to a local shelter.... See more
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Company details
Written by the company
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contact info
Level 7/9 Castlereagh St, 2000, Sydney, Australia
- sales@petcircle.com.au
- www.petcircle.com.au
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Don't buy here.
Don't buy here.
If you change your mind, you will receive store credit instead of a refund of your funds to the original payment method.
For me it constitutes an exclusion criterion when a big company like Pet Circle carries such customer unfriendly terms. 👎
I for one do not wish to track 'credit' I might have at singular sellers as a private person.
I guess, I will use up my 'store credit' and will have been a returning customer for the longest time.
Bye, bye Pet Circle. It was nice for as long as it lasted. 👋
June 5, 2026
Unprompted review
Reply from Pet Circle
Hi Maja,
Thanks for sharing your feedback with us. We’re truly sorry to hear that your return experience wasn’t an amazing one.
At Pet Circle, we aim to provide the best experience possible for our customers, and your input is invaluable in helping us improve our processes. We take all feedback seriously and use it to make sure we’re constantly getting better.
If you need any further assistance or would like to discuss your feedback in more detail, please don’t hesitate to reach out via email at sales@petcircle.com.au with "ATTN:Nicole." We’re here to help.
Kind Regards,
Nicole.
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Nothing but trouble with deliveries
Nothing but trouble with deliveries. Items missing, deliveries delayed, and there is no proper tracking.
June 5, 2026
Unprompted review
Reply from Pet Circle
Hi,
We're really sorry of your experience with our deliveries and truly appreciate your feedback about the delays, missing items, and tracking issues. Your concerns are important to us.
At Pet Circle, we aim to provide the best experience possible for our customers, and your input is invaluable in helping us improve our processes. We take all feedback seriously and use it to make sure we’re constantly getting better.
If you need any further assistance or would like to discuss your feedback in more detail, please don’t hesitate to reach out via email at sales@petcircle.com.au with "ATTN: Nicole." We’re here to help.
Kind regards,
Nicole.
Service is great and my delivery was…
Service is great and my delivery was very quick. 😊
May 26, 2026
Unprompted review
Reply from Pet Circle
Hi Enorita,
Thank you for the lovely review. We're so happy to hear that you found our service great and that we delivered your order quickly. That's exactly the experience we aim to provide!
Kind Regards,
Nicole.
I have a subscription
I have a standing order for nexgard for our doggos every 6 months. I receive an email letting me know when it's time and then it shows up in the mail a few days later. Love it.
June 1, 2026
Unprompted review
Reply from Pet Circle
Hi Mrs Nerida,
Thank you so much for the wonderful feedback! We're so happy to hear your Nexgard Auto Delivery is running smoothly and arriving right on time for your doggos!
Kind Regards,
Nicole.
10/10
Always has stock available and at a good price, and delivery is always quick and reliable and treated with care.
June 1, 2026
Unprompted review
Reply from Pet Circle
Hi Alana,
Thanks for your review! We're delighted to hear you've found our prices competitive, our products consistently in stock, and our delivery service quick, reliable, and handled with care. We really appreciate your support!
Kind Regards,
Samantha.
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Reply from Pet Circle
Hi Rae,
Thanks for taking time out to leave us such a fantastic review!
We’re super proud of our speedy delivery so we love hearing feedback like this.
If we were a dog, our tails would be wagging really fast right now.
Kind Regards,
Samantha.
I love using Pet Circle
I love using Pet Circle . Competitive prices and fast delivery.
May 19, 2026
Unprompted review
Reply from Pet Circle
Hi Zane,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day.
Kind Regards,
Samantha.
Delivery time was fantastic and the…
Delivery time was fantastic and the product matched the description
The driver was really nice to deal with as well
May 26, 2026
Unprompted review
Reply from Pet Circle
Hi Sha,
Thank you so much for your review! We're thrilled to hear that the delivery timing was fantastic and that the product was exactly as described! We especially love hearing the kind words about our delivery driver.
We truly appreciate you taking the time to share your great experience.
Kind Regards,
Nicole.
Nothing but great service…
I have had nothing but great service from Pet Circle, the pricing has always been good, superfast delivery and easy online ordering with free shipping when you spend the threshold. Excellent
June 3, 2026
Unprompted review
Reply from Pet Circle
Hi Paula,
Thank you for sharing your fantastic feedback! We are pawsitively thrilled to hear you've had nothing but great service, including good pricing, superfast delivery, and easy online ordering.
We look forward to continuing to provide an excellent experience for you!
Kind Regards,
Nicole.
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The Box Arrives, The Tail Starts Wagging
Pet Circle has become one of Yogi's favourite websites. The moment a box arrives, he's convinced it's exclusively for him (and to be fair, it usually is).
Great range, easy ordering, fast delivery, and reliable service every time. It's taken so much of the hassle out of keeping a mischievous cavoodle well fed, entertained, and thoroughly spoiled.
A happy dog and a happy human. Hard to ask for more than that 🐾
May 29, 2026
Unprompted review
Reply from Pet Circle
Hi Elena and Yogi,
Thanks for such a wonderful review!
We're delighted to hear that Yogi gets just as excited about Pet Circle deliveries as we do! It's fantastic to know our range, easy ordering, fast delivery, and reliable service help keep your mischievous cavoodle well fed, entertained, and spoiled.
Wishing many more happy deliveries to both Yogi and his human!
Kind Regards,
Samantha.
Fast delivery great value great…
Fast delivery great value great customer service , pet circle is my go to for Jessie my 🐈 😻 xx
May 30, 2026
Unprompted review
Reply from Pet Circle
Hi Tracey and Jessie,
Thanks for the wonderful feedback!
We're so glad to hear you're enjoying our fast delivery, great value, and customer service. It's lovely to know we're your go to for Jessie, we hope they enjoy their delivery!
Kind Regards,
Samantha.
Ordered at 6pm one night and delivered…
Ordered at 6pm one night and delivered the next day. What more can I say. Perfect!!
May 30, 2026
Unprompted review
Reply from Pet Circle
Hi Donna,
Thank you for your fantastic review!
We're thrilled to hear your order arrived so quickly. Providing fast, reliable delivery is something we work hard to achieve, so it's wonderful to know we hit the mark for you.
Kind Regards,
Sandy
Great service and price
I ordered what I needed and arrived the bed day before the expected delivery date.
Very happy with the service and price.
Thank you!
May 30, 2026
Unprompted review
Reply from Pet Circle
Hi Peter,
Thanks for your review! We're so pleased to hear your order arrived ahead of schedule and that you're happy with both the service and price.
We hope your pet is enjoying their new bed!
Kind Regards,
Samantha.
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Oops, sorry about that…
The company is good their delivery partners are appalling, I have had 5 experiences now of wrong address, wrong products, someone else’s order and a partial order delivery twice. And this is way too many times for me to give them a glowing endorsement.
May 30, 2026
Unprompted review
Reply from Pet Circle
Hi Damian,
Thanks for sharing your feedback with us. We’re truly sorry to hear that your experiance with us recently has let you down.
At Pet Circle, we aim to provide the best experience possible for our customers, and your input is invaluable in helping us improve our processes. We take all feedback seriously and use it to make sure we’re constantly getting better.
I would be happy to investigate this further. If you wanted to reach out via email at sales@petcircle.com.au with "ATTN: Samantha" and your order number.
Kind Regards,
Samantha.
I am very impressed with both price and…fast delivery, great price
I am very impressed with both price and delivery times, will definitely be purchasing from Petcircle again. I would love to see Likits for horses on their website too?
Thanks Petcircle
May 30, 2026
Unprompted review
Reply from Pet Circle
Hi Samantha,
Thank you for your wonderful review!
We're delighted to hear that you were impressed with both our pricing and delivery times.
We also appreciate your suggestion about adding Likits for horses to our range and we'll be sure to pass this recommendation on to our team.
Kind Regards,
Sandy
Spped and security
Brilliant. Fast and ssecure especially using Australia Post parcel locker
May 26, 2026
Unprompted review
Reply from Pet Circle
Hi Nicola,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day!
Kind Regards,
Nicole.
Easy ordering system Great price
Easy ordering system Great price, prompt delivery with clear communication on when to expect products. Quality products. Thanks for making it so easy to care for my best friend.
May 23, 2026
Unprompted review
Reply from Pet Circle
Hi Leanne,
Thank you so much for your wonderful review. We’re so happy to hear you found the ordering process easy, enjoyed our pricing, and appreciated the delivery updates.
It means a lot to know we can help make caring for your best friend a little easier.
We look forward to sending your next order soon.
Kind Regards,
Samantha.
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Reply from Pet Circle
Hi Erica,
Thank you for your wonderful review!
We're so glad to hear you were happy with the price and the speedy service.
Kind regards,
Sandy
Fast delivery to my door
May 29, 2026
Unprompted review
Reply from Pet Circle
Hi Joanna,
Thank you for your kind review!
We're so pleased to hear your order arrived quickly and right to your door. We really appreciate your support!
Kind Regards,
Sandy
Product arrived quickly and was left near the front door…
Product arrived quickly and was left near my front door. Definitely will buy again.
May 28, 2026
Unprompted review
Reply from Pet Circle
Hi Shirley,
Thank you for your lovely review!
We're so glad to hear your order arrived quickly and was conveniently left for you, and even better that you're happy with your experience overall.
Kind Regards,
Sandy
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