Pet drugs gave me free express delivery because of a previous delay. They dispensed and dispatched within 24 hrs unfortunately pet drugs were let down by royal mail parcel force who took 5 days days t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t agree with posting prescriptions when you have already seen it online.Due to this, my prescription was lost in post,therefore costing me an extra £25 for another prescription to be sent. Thanks.... See more
Company replied
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... See more
Company replied
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... See more
Company replied
Company details
About Pet Drugs Online
Written by the company
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Written by the company
Contact info
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, United Kingdom
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4.2
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficiency
Efficiency. The product was ordered the prescription sent product sent speedily all dealt with efficiently.
August 7, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I’ve been using them especially for my…
I’ve been using them especially for my dogs insulin and they have been professional and easy to deal with. You don’t take chances with insulin and they are trustworthy. On a negative I have struggled to do on line ordering and have resorted to the phone on occasion but my goodness the helpful staff make it enjoyable
August 2, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
We are pleased that we have been able to support you to order over the phone, if you would like us to look into the online ordering issue then please contact us and we can raise this with IT.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Let down on essential meds order
I ordered some essential meds for my dog. 12 days later I had checked the order progress a couple of days earlier and saw a message that the order was being fulfilled. I had uploaded 2 prescriptions (same drug differenr dosage). I called and got a load of fluff that I had not uploaded one of the prescriptions even though their system showed that it had been uploaded. I was told that was the reason the order had not been sent. They had not contacted me to query the "missing script". By way of compensation I was told that the drugs would be sent to me by a faster route (they quote a standar 3-5 days delivery). Because it was a Friday and bank holiday it seemed probable that I would not receive the meds until Tuesday. So I had to go to the vet.
Very, very poor service this is the second or thir time that I have had delays for "missing script". There are alternatives to this supplier
August 28, 2026
Unprompted review
Reply from Pet Drugs Online
Good Morning,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very good and attentive.
August 7, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
As always very good and arrives very…
As always very good and arrives very quickly 27th aug
July 22, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
They make very easy to order and are…
They make very easy to order and are always polite and helpful. And the medication comes promptly
Thank you so much for being so efficient
Doreen Smith for Candy
July 20, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very helpful when you speak to a member…
Very helpful when you speak to a member of staff and great keeping up to date with your delivery
August 6, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I can get the non-prescription…
I can get the non-prescription treatments I need at an affordable price, knowing that they are the known brands that are safe for my pet and that they will be delivered in good time
June 30, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Advisers are always polite and very…
Advisers are always polite and very efficient. Always an excellent service
July 23, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very helpful staff ,good service all…
Very helpful staff ,good service all round.Thorougly recommend.
July 23, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Prompt professional and totally…
Prompt professional and totally reliable hence our continued trust with this company
July 23, 2026
Reply from Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Excellent prices and faat delivery of…
Excellent prices and faat delivery of the medication.
July 20, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Always happy with them
July 7, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very good Service
August 6, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Fast delivery thank you
August 5, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Decent prices for pet meds
Decent prices for pets medication and usually quite good on delivery times.
July 16, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Good customer service
July 22, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Ease of ordering & prompt delivery of…
Ease of ordering & prompt delivery of requested medication.
August 12, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Always prompt very helpful and friendly
July 22, 2026
Reply from Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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