Peters Billiards & Home Reviews 625

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Knowledgeable sales person(Scott Mullin) which worked with me on all of my recent purchases for our organization. He was extremely helpful and truly interested in what we were doing made the whole pro... See more

Rated 5 out of 5 stars

We were greeted right away when we entered and offered popcorn (a personal favorite). Sales staff checked in as we browsed the store. Rhonda was extremely helpful when we found a chair we were interes... See more

Rated 5 out of 5 stars

We recently (over past 6 months) purchased stools for our kitchen island, two Strssless chairs, some unique end tables and a painting from Peter’s. We received wonderful assistance with each purchase,... See more

Company replied

Rated 5 out of 5 stars

Sales to delivery was a great experience. All of our questions were answered and we got the products that best suited our home. my wife met the delivery people and they took extra time setting up ou... See more

Company details

  1. Furniture Store

Written by the company

Premier retailer of game room and home furnishings. Featuring kitchen and bar stools, patio furniture, sofas and sectionals, pool tables, theater seating, arcade games, artwork, bars and entertainment centers, massage chairs, classic games and much more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

625 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to Finish 🇺🇸

From start. To finish, my experience with PetersBilliards was first rate. Mike and the gentlemen that assembled the table did a Great Job. Highly recommend their services to anyone, Thank You for making my First Pool Table experience ( Olhaussen ) a real pleasure. Dan 🇺🇸

October 25, 2021
Advertisement
Rated 5 out of 5 stars

Happy customer!!!

Our sales person was extremely helpful in helping us with our selection! Excellent customer service, chairs were in when promised,easy and great people at your warehouse for pickup ! Our sales person even ordered pads for our barstools since your supplier was not able to get them and sent them to me in the mail!! Would buy from you again! Thank you!!

October 25, 2021
Rated 5 out of 5 stars

Excellent service & product

We ordered stools from Peters Billiards and we love them. The craftsmanship and quality are A+. Our sales consultant was Rhonda, and she was very knowledgeable about the product.

October 25, 2021
Advertisement
Rated 5 out of 5 stars

They not only have the best selection…

They not only have the best selection of stools but the salesperson was very knowledgeable. He showed us the difference and knew everything without having to ask or look it up. We special ordered the chairs and they were exactly what we wanted. We couldn’t be happier.

October 25, 2021
Advertisement
Rated 5 out of 5 stars

We love our new game room

We love our new game room! From showroom to delivery Peters costumer care was exceptional. The delivery team worked with me to find the perfect layout, they were respectful of my home, and were there to answer any questions we had. The sales team was just that. We purchased a number of pieces so it took a few trips to finalize our choices and if our original sales person was not there the others made sure to treat us with the same care and made the process very smooth.

October 25, 2021
Rated 5 out of 5 stars

Shopping for counter stools

We were shopping for counter stools.
The selection was super large.
The staff was attentive, but, not intrusive which was excellent.
We tried out MANY of the stools and found exactly what we were looking for.
They place an order for us and they assumed that the order would take up to 8 weeks to come in, however, because the stools we liked were a staple of the store a previous order came in about 2 weeks after we ordered. So they were able to fullfill our order 2 weeks after our visit. Delivery was great.
Super happy with our experience. Recommend highly. (Not inexpensive).

October 25, 2021
Rated 4 out of 5 stars

We love our new stools!

We love our new stools!
We had a bit of a mix-up when we picked them up. Someone else had a very similar order and they sent home the wrong stools with us. We then had to repackage them, and drive back to the warehouse again. It was a bit of a hassle. We had hoped they would have offered to deliver them to us after their error.

October 25, 2021
Advertisement
Rated 5 out of 5 stars

Repeat customers for a reason

We are repeat customers at Peters Billiards for a reason. Their service is always excellent, from the sales floor to the warehouse. As usual, the salesperson that helped us knew the product very well (Stressless recliner), and even offered suggestions about choosing the correct chair size and cushion style to make it as comfortable as possible for us. Having used the recliner for several weeks now, I can tell you he was spot on with his suggestions. He also walked us through the finish options and fabric selections, making the whole process painless. The chair had a long lead time due to its built-to-order nature and the pandemic. He made sure we were comfortable with the long lead time before we placed our order. It arrived when it was scheduled to, and the warehouse personnel were super helpful in loading our SUV, and positioning the chair so it wouldn't shift during our drive home. Peters Billiards was our first stop for a reason, and they lived up to our expectations. Thank you for the great service.

July 17, 2021
Advertisement
Rated 5 out of 5 stars

Great installation

Even though Peters is the only dealer in town for Oldhausen, they did a great job of setting up our pool table and shuffleboard. They also worked with Oldhausen and got our shuffleboard to match the pool table. It wasn't offered on the website.

July 13, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look