Pets Abroad UK Reviews 

63
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, noting that team members are compassionate, responsive, and wonderfully supportive throughout the entire complex pet relocation process. People often mention that communication is clear and reassuring, ensuring pets arrive safely at their destinations and easing owner anxieties at every single step. Some reviewers were not happy with the customer service, pointing out communication breakdowns and difficulties getting timely responses when trying to reach out for help. Consumers also mentioned feeling unsupported by the team and facing unexpected issues, communication challenges, or penalty fees during their arrangements.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, friendly, and helpful support throughout... See more

Staff

People report overwhelmingly positive experiences with staff, highlighting professional, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for excellent communication and... See more

Location

Users describe ambiguous interactions with location coverage during pet relocation. Consumers successfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company to work with! Thank you to Claire and the team at Pets Abroad for making a stressful experience much lighter and easier than we could have imagined. From the UK to SA, our two do... See more

Rated 5 out of 5 stars

The process of moving my dog to Iceland was incredibly stressful, but Andre was so kind, understanding, and supportive throughout. Everything became very rushed toward the end, as the vet work was... See more

Rated 5 out of 5 stars

I used Pets Abroad UK because I was ever so grateful the first time and again this time they never disappointed me. Claire not only made sure Buddy got to South Africa but dealt with all my anxieties... See more

Rated 5 out of 5 stars

To anyone who is looking to relocate with their pet(s) from the UK, Pets Abroad UK are the only company to consider. They are professional, compassionate and you and your pet(s) are their priority. I... See more


Company details

Information provided by various external sources

Pet Travel with Pets Abroad UK. International Pet Travel, Transport & Courier Services. Pet Transport & Travel for Cats, Dogs & more. Pet Shipping.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

63 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(63)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Just pick them

I contacted 3 companies before choosing Pets Abroad UK. Price wise they were all equivalent by the time you factored in all the parts, but Pets Abroad was the only one that was all inclusive so no creeping costs or nasty surprises. They were also the only one to call me, walk me through the process, understand and alleviate my concerns and interested in my dog (essentially my 3rd child and I was panicking about shipping across the world and putting him in quarantine). From that moment on relocating the dog became the best part of our move. Andre set it all out for us, he took calls, texted and resolved issues even during his holiday. We dropped our dog with him the night before travel and he was well cared for, including a pre travel walk and a photo update. He checked in with us during the quarantine period and even after he was delivered to us 10 days later. The quality and care was as though they were relocating their own pet. Simply can’t recommend Pets Abroad highly enough; gold class all the way and above and beyond. Thank you Andre and the team; you have genuinely provided the most amazing service and I can not rate it highly enough.

February 9, 2019
Unprompted review
Rated 5 out of 5 stars

Thanks to Andre for arranging to take…

Thanks to Andre for arranging to take Colin and Raymond from the UK to Cyprus. We were worried about taking the boys so far but Andre's professional and easy going approach was reassuring throughout the process. The travel arrangements were tailored to our requirements and the boys arrived safe and well. Colin and Raymond are enjoying life in the sun.

October 28, 2018
Unprompted review
Rated 5 out of 5 stars

5Star

We used Andre and Kim to send our black lab to Australia. What a great experience this was, everything was taken care of and no questions to hard to answer. I found the service exceptional and he team at petsabroaduk went over and above to exceed our expectations. The photos of Benny cheered me up knowing he had arrived in Australia saftley and all was well. Thanks guys a fantastic job.

January 31, 2018
Unprompted review

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