I’ve been shopping on this website for over 3 years, and I can confidently say it’s always been an excellent experience! My orders consistently arrive within 1–2 working days, which is incredibly reli... See more
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Review summary
Created with AI, based on recent reviews
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Delivery was so quick, everything I ordered came in good condition
Amazing delivery service. Fast and reliable. Needed food with fast delivery and got on the 2nd day.
Brilliant service, price are much better than the shops. Got my pet food very quick. Highly recommended to everyone
Company details
Written by the company
With 11 stores, Petworld is Ireland's favourite supplier of quality pet food and accessories. Visit our website at www.petworlddirect.ie.
Contact info
Shannon Retail Park, Dublin Road, N37 E2P6, Athlone, Ireland
- 0906479776
- orders@petworlddirect.ie
- www.petworlddirect.ie
4.6
Excellent
4K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great value and suoer prompt delivery
March 30, 2026
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Very efficient service.
February 27, 2026
Product not delivered
February 26, 2026
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Online is utterly hopeless
Online is utterly hopeless, and too much like hard work. Difficulty in contacting them, (two separate companies?? Petworld.ie and Petworld direct? Phone on the online link is obsolete.
Petworld.ie is who I am writing about!
The food that was to be sent automatically, no reference no tracking, 10 days ago, still has not arrived, and I am still no wiser.
I cancelled the account which is apparently where all the info was stored, and am waiting for them to track it down, the only info I have is that payment was taken from my bank account.
Further just now, I was emailed an order number, and a tracking number but no link or even info about the courier company!
Utterly hopeless.
The store in Galway is very good, the staff are super friendly but leave on line, it’s too hard.
February 18, 2026
Unprompted review
I love that usually its next day…
I love that usually its next day delivery! Very good prices and very good pet food brands!
December 30, 2025
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Amazing delivery service
Amazing delivery service.
Fast and reliable. Needed food with fast delivery and got on the 2nd day.
December 29, 2025
Odered stuff for my pets for Christmas…
Odered stuff for my pets for Christmas the item was delivered and left outside that anyone could see so basically it either wasn't delivered or someone took the order .got onto petworld and basically no comeback what's so ever
So im out of pocket over this
Buyer beware
December 26, 2025
Unprompted review
Really disappointed as I ordered a 15KG…
Really disappointed as I ordered a 15KG bag of food, that came ripped. Emailed the company on 4th Dec & have had no reply.
December 4, 2025
Unprompted review
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Easy to order and prompt deliver makes…
Easy to order and prompt deliver makes the service efficient to use
December 1, 2025
Brilliant service
Brilliant service, price are much better than the shops. Got my pet food very quick. Highly recommended to everyone
September 29, 2025
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very fast delivery and lovely staff…
very fast delivery and lovely staff when in store
September 29, 2025
Lack of caring and compassion by Petworld team in Horkan's Castlebar
A lack of knowledge and real lack of compassion or caring shown by the Petworld Castlebar team to humans and animals alike. Will never set foot in the place again and as a previous longstanding customer of Horkans, I consider the attitude of companies they have on their site, a reflection of them also.
September 5, 2025
Unprompted review
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