They repaired my broken headlamp, it was 5 years old with a broken casing. Out of warranty, they found another broken headlamp and salvaged the casing from it to repair my one. I sent it away and had... See more
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Very good head torch product used for a race through the night. USB recharge and varying light selections with low battery flashing light warning. Really good idea to have a lock off button to stop li... See more
Absolutely dreadful after sales service..bought a petzl 8 months but it has been flickering on and off and not lighting on highest setting every since I had it..contacted Petzl under warranty and they... See more
Used Petzl products for 30 years and always last. Recently my Nao Headtorch band finally needed replacing after 11 years of daily use, and called Tech Support about buying a new one. New one sen... See more
Brilliant customer service
In April this year I returned my much-loved Petzl ACTIK headlamp under its five year guarantee. The on/off button had become compressed and the rubber was torn and perishing. Petzl’s customer service was absolutely fantastic. I was updated by email, with a technician’s report and photo, and the headlamp was returned fixed and looking as good as new - within a week. I want to give a special mention to Naomi from Petzl’s After Sales Service. She put a personal note in with my headlamp advising that she’d noticed my strap was looking worn, so had replaced this too. A brilliant, shining example of fantastic customer care!
July 21, 2021
Unprompted review
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Excellent service
Excellent service. Good company.
I've been using a lot of Petzl products to date.
Recently, I've had a great experience while asking for help from the service team (and post sales team). I am really pleased with the way they handled the situation.
March 9, 2021
Unprompted review
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