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PGL Travel Reviews 1,150

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, enthusiasm, and supportive approach, ensuring a safe and enjoyable experience for all participants. The holidays are frequently described as well-organized and packed with a wide variety of engaging activities, with many people highlighting the excellent service and facilities provided. However, some people were dissatisfied with specific issues, such as undercooked food, expired items, and unsanitary accommodation conditions, including non-flushing toilets and dead insects. There were also isolated reports regarding staff conduct and concerns about activity participation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Consumers find holidays to be positive, often describing them as fantastic and amazing family adventures with... See more

Service

People report positive experiences with service, highlighting the great team, well-organized activities, and... See more

Facilities

Users describe positive interactions with facilities, highlighting that accommodation and sites are clean and... See more

Quality

Clients share positive opinions on quality, particularly regarding accommodation and food. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff. Clean environment. My daughter has attended since the the of 12. She has just gone on her last visit as she is now 16. She has gone on her own to various centres. The development of her... See more

Rated 5 out of 5 stars

2 kids aged 10 amd 12 completed a 3 night break. They thoroughly enjoyed the experience and can't wait to go back again. Favorite activities included abseiling, raft building and aeroball. The ata... See more

Rated 5 out of 5 stars

Just returned from our 3rd weekend at Barton Hall. The young people we take always have the best time; challenge themselves, learn new skills, talk about if for weeks and constantly ask to return. The... See more

Rated 5 out of 5 stars

My daughter (age 10) absolutely loves the experience at PGL. It's the mix of activities night and day, friendships, great atmosphere, and interactions with the PGL group leaders and instructors. I ha... See more


Company details

  1. Adventure Sports Center

About PGL Travel

Written by the company

Here at PGL we have been using the power of adventure and exploration to enrich young people's lives for 65 years.

Our holidays enable children to discover their potential and create memories to last a lifetime.

Travel with us as a school, individually - on our children-only holiday camps - or bring the whole clan on a family adventure. What is in common on all of our breaks are that the kids come first - with unrivalled care from our experienced on-site teams, a fun-filled activity schedule and a good dose of something we call the PGL magic!

Find out more for yourself at www.pgl.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

My daughter went on a school trip here…

My daughter went on a school trip here between the 15th-17th September 2025 with school and came back with neurological issue and has been in and out of hospital since. I don't know what she ain't or drank but she has had no previous medical history of any illness. I have no clue what happened on this trip but her life has permanently changed.

September 16, 2025
Unprompted review
PGL Travel logo

Reply from PGL Travel

Thank you for bringing this to our attention. We are not aware of any incidents of this nature, and we take matters like this very seriously and would like the opportunity to investigate this further. Please contact our Customer Relations team directly so we can look into this further and provide assistance. You can reach us at customerrelations@pgl.co.uk

Rated 5 out of 5 stars

A week at PGL

Our Year 6 children had a great time at Liddington, without technology for a whole week, trying out new activities and reaching new goals. The instructors were knowledgeable and extremely safety conscious. The managers at Liddington were responsive to our requests and enhanced our experience during our stay.

October 20, 2025
Rated 5 out of 5 stars

We’ve just had a 4 night family stay…

We’ve just had a 4 night family stay and absolutely loved it! Literally something for everyone… not an easy task with a 9, 8 and 6 year old! They all made friends with other families and the holiday helped their confidence so much! A very inclusive holiday with a wonderful, supportive team of PGL staff. Thank you.

October 27, 2025
Rated 5 out of 5 stars

Fantastic experience at PGL Caythorpe Court!

We had an absolutely amazing time at PGL Caythorpe Court! The activities were fantastic – we tried everything from the trapeze (Leap of Faith), giant swing, canoeing, rifles, outdoor laser tag, zip wires, and archery. Every single one was great fun and really well run.

In the evenings there were planned activities that kept everyone entertained and made the whole experience even better. The PGL team were outstanding – so friendly, encouraging, and supportive of all levels of confidence and ability. They really made sure everyone got involved and had a great time.

Memories were made and I can’t recommend PGL Caythorpe Court highly enough!

November 2, 2025
Rated 4 out of 5 stars

Osmington Bay

Osmington Bay was very well organised, great activities.
As there were showers on and off for all 3 days of the trip, coats and bags got soaked during activities. A dry shelter to store bags/coats during activities would be useful (Liddington has bus shelter type structures)

October 20, 2025
Rated 5 out of 5 stars

An amazing experience for all children

The organisation of the whole trip was so easy. The staff were very supportive of all children and their needs with both the activities and at meal times.
It was our fourth trip to Caythorpe and as usual is was an amazing experience for all involved. Thank you PGL and we'll see you again next year!

October 27, 2025
Rated 5 out of 5 stars

Brilliant trip to Paris and Disneyland…

Brilliant trip to Paris and Disneyland with our group of primary children and teens. We felt well Informed And supported before and during the trip and the location was ideal for us. We would highly recommend PGL and the Chateau in France .

October 27, 2025
Rated 5 out of 5 stars

The instructors were all so friendly…

The instructors were all so friendly and professional my son now wants to join the team when he's older! The activities and organisation was brilliant, it was a great weekend to reconnect and try new things.

November 3, 2025
Rated 5 out of 5 stars

So many positives.

This was the second trip my son took to PGL - this time for 4 nights. He had an amazing time again and really wants to go back as soon as possible. All the outdoor activities, the supportive staff, the fun of being away from home - it's all great and has helped my son (who is very ADHD and doesn't find everything easy at all) build masses of confidence.

October 27, 2025
Rated 5 out of 5 stars

Will definitely rebook…

My child loved everything about their experience and he isn’t easy to please! Varied activities, busy schedule, good food and decent accommodation. Superb value, cheaper than a day out and this was 3 days of screen free fun.

October 27, 2025

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