Phenixairsoft Reviews 2,255

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent selection of products, fair prices, and the overall quality of items received. Many people highlight the fast and efficient delivery service, noting that orders often arrive sooner than expected and in perfect condition. The service is consistently described as excellent, with consumers appreciating the ease and speed of their transactions. However, some customers also noted issues with orders, such as receiving incorrect or older versions of products, or items that differed from their descriptions. A few other people also felt that delivery times were occasionally longer than anticipated, with some experiencing delays or damaged packaging upon arrival. There were also occasional reports of products arriving with minor defects or missing components, and a small number of people mentioned difficulties with customer service responsiveness regarding these issues.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality of replicas and parts,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers frequently praise the very fast... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the quality of the replica, with some... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast delivery, with... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Great selection, fair prices, and really fast delivery. From now on, I won't be ordering anywhere else. Highly recommended! Auswahl super, die Preise sind fair, die Bestellung wurde wirklich sehr... See more

Rated 5 out of 5 stars

Excellent service and speedy delivery. Heads up to UK customers. Processing through customs can take a minute. But everything arrived in good order. Thank you Phenixairsoft.

Rated 5 out of 5 stars

The parts I ordered arrived on time and in great condition honestly I cannot fault them. Also one of the only retailers that will sell individual parts and replacement parts. Couldn’t recommend recomm... See more

Rated 5 out of 5 stars

Phenix airsoft are one of the best airsoft suppliers I have used in my time in airsoft. I am very pleased with the service, guns and knowledge in store . Thank you for always being one of the best in... See more


Company details

  1. Airsoft Supply Store
  2. Paintball Store

About Phenixairsoft

Written by the company


Bienvenue chez Phenix Airsoft, boutique en ligne et physique ouvert les après-midis sur Gémenos (13420), de vente de répliques airsoft et d’accessoires airsoft comme des uniformes, des pièces d’upgrade internes ou externes pour répliques, des équipements tactiques ou encore des protections d’airsoft et des camouflages depuis 2008.

Phenix Airsoft a sélectionné les meilleures marques en termes de qualité de fabrication et de fiabilité pour ses clients telles que Cybergun, Swiss Arms, Ares, 101 Inc, ASG, Emerson, S&T et bien d’autres encore ! Plus de 4000 références disponibles, mise à jour continuellement pour toujours satisfaire les demandes des clients.

Phenix Airsoft a ainsi classé ses répliques par catégorie pour vous aider dans vos recherches : répliques d’assaut, de combat, sniper, pistolet, fusil à pompe... mais également par propulsion : CO², Gaz, Spring.

Dans l’espace accessoire airsoft, vous pourrez retrouver plusieurs centaines de références pour l’upgrade de vos répliques ou l’ajout d’accessoires d’airsoft comme des silencieux, lasers, cache-flammes, rails ou encore Red Dot.

N’hésitez pas à jeter un coup d’oeil dans les catégories Uniformes et Equipements pour prendre connaissance de tenue tactique d’airsoft complète comprenant gants, porte-chargeurs, holster, masques ou lunettes de protection, gilets ou vestes tactiques, poches ou mallettes d’airsoft et accessoires de camouflage. En dehors des références pour le custom ou l’upgrade de vos répliques, vous pourrez également faire l’acquisitions de cible d’airsoft pour vous entrainer, de batteries, de billes, de cartouches de Co2 ou de bouteilles de gaz pour vos répliques d’airsoft et d’accessoires additionnels d’airsoft comme des grenades, des mines ou des fumigènes.
Notre Magasin

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Softair Shop in Europe

Best Softair Shop in Europe. Delivery was very fast at every Order. Prices are very fair. I Love this french Shop and his Employees. Good Work people. Thank you very very much.

April 2, 2026
Rated 3 out of 5 stars

The delivery was very fast

The delivery was very fast, which is definitely commendable. The MP5SD6 arrived within a few days and was well packaged. Unfortunately, there were issues with the barrel, which was very dirty (with a glue-like residue). The suppressor, or rather the foam inside it, was completely damaged, so the model could not be used for shooting.

March 30, 2026
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Reply from Phenixairsoft

No contact with customer service, please contact us so we can see what is going on.

Rated 1 out of 5 stars

I have placed an order but did not receive the right product

I have placed an order but did not receive the gen 2 eshooter as orderen but an older version. Sent an email and contact form but no response at all. Now requested a return of the product.

After the response that after sales is in progress I was hoping te hear something from Phenix Airsoft but nothing at all. I have returned the product but as stated by another reviewer they do not comminicate after that or refund your money. As the product was not as advertized I would expect a fast refund and even refund my shipping fees.

March 20, 2026
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Reply from Phenixairsoft

After-sales service in progress

Rated 2 out of 5 stars

Batterie lipo charger au max une game…

Batterie lipo charger au max une game de 25 min 2 chargeur de tirer plus de batterie !!!!

January 3, 2026
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Reply from Phenixairsoft

Aucun mail concernant une prise en charge SAV ni aucune autre explication. Peut-être que la réplique fonctionne mal.

Rated 1 out of 5 stars

Just to let you know.

Just to let you know.. Commande 764758935, it reads sent on DEC. 26th but no sign of delivery until today.. You're not directly responsible, but you choose the delivery company, maybe you should check why of the 14861 reviews, 95% is just 1 star..

December 25, 2025
Unprompted review
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Reply from Phenixairsoft

An investigation has been opened with the postal service, and for 99% of our deliveries, everything goes smoothly.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Ordered just before Christmas and was internationally shipped and received just after. Happy to buy from again!

December 22, 2025
Rated 1 out of 5 stars

I bought an Evolution airsoft rifle

I bought an Evolution airsoft rifle, which according to the advert, had the ETS 2 system inside and when the rifle arrived it was not the usual one, a terrible and not very serious company in my opinion.

December 10, 2025
Phenixairsoft logo

Reply from Phenixairsoft

Hello,

We are sorry for the issue you encountered. We can replace the product; however, it would have been appreciated if you had contacted our after-sales service so that we could have found a solution together before stating that our company is not serious.

Kind regards,

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