Philips Reviews 

I could spend an hour venting my anger and frustration writing a review of this horrendous company but will write just a few summary points which hopefully will help any prospective customers considering spending a single penny with this company to make an informed decision.

Following a purchase of a Philips Back lit TV, the product almost immediately developed a number of faults. Following the warranty process an in house repair was arranged. The repair actually made the TV worse and a number of further faults started which meant we then lost the TV for nearly a month before it was returned. In the meantime I had to continually ring for updates.

Once the TV was returned, with a new motherboard and practically everything replaced, it then developed more faults the first time we used it and was again sent back to Philips.

I spent hours in over 15 calls to this company speaking to Natasha and another Russian sounding woman who both did all they could to stall me from getting this sorted. They refused to put me in touch with their supervisors or give me any other names or details and then three incidents in particular occured which really does sum up this company.

1) I eventually rejected the TV and with the assistance of Richer sounds who were superb, Phillips eventually agreed to refund the product. What they refused to do however, was explain how the refund process worked. After numerous calls to get them to confirm when we would get the refund, they sent us an email confirming their intention to refund us but then lied and completely denied sending the email which I had in front of me!

2)They eventually said they could do no more to assist me as the person who authorises refunds was unobtainable and they then phoned me thinking I was Richer sounds who had been liaising with them and started moaning about the customer calling them all the time...the customer being me!!!

3) Once the refund was confirmed and being told it would take 5 days, they refused to tell us when it would be processed over a week later and baring in mind we had not had a TV at this point for a month they told us the refund could take over a year! They then said they needed the TV returned even though they already had it!

Philips shame on you. horrendous customer care. Reading the other reviews on here you should be ashamed of yourselves and unlike other companies I'm sure you have little customer loyalty.

For the record, I am a very reasonable and fair customer but on a number of occasions when I tried to confirm our calls were recorded they had interestingly been switched off.

DO NOT BUY A PHILIPS PRODUCT... unless you want any smart watch you may be wearing to alarm regularly due to the stress this company will cause you when inevitably your product goes wrong.

Absolute garbage. Bought a Philips toothbrush that needed to be replaced at just over a year old due to wobbly/noisy unit. The replacement has now failed just 11 months later with exactly the same fault. As it is now deemed out of warranty, based on the purchase of my initial unit, Philips wont replace it. They clearly consider it acceptable to hide behind the terms of conditions of their warranty which they base on the original purchase date, not the replacement date, and clearly dont see that there is an issue that the replacement unit has failed just 11 months later. They claim that the products are well tested and there is no known fault. Online forums suggest otherwise! And to add insult to injury would like to know if I’d like a one time goodwill gesture of 40% off, to buy another one of their toothbrushes. Yeah right. Not on your life. When brands dont listen only one thing to do - vote with your feet

My Amberlight 55 stopped working properly after 4 months. I have complained and got several case numbers. Many noreply emails with no means to answer back.
Impossible instructions to sort the problem out.
We bought through Amazon, so I am hoping that they will resolve the issue.
I will never buy anything from Philips again.

I’m writing to express my disappointment regarding the recent denial of a replacement for my Philips Sonicare DiamondClean toothbrush, which was originally purchased in Nov 2022 and subsequently replaced under warranty just a year later.

Your own warranty terms clearly state: "After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase." Based on this, it is difficult to understand why the replacement item — which has now also failed — would not be covered by an extended warranty.

Frankly, this is quite unbelievable. I paid a premium price for a product I expected to last, yet I’ve had to replace it once within a year, and now again less than two years later. This kind of product lifespan is simply not acceptable, especially for a trusted brand like Philips.

Philips Azur 8000 - there is a gap between soleplate & body of iron. While ironing a button got caught in this gap. Only way to free the blouse was to cut if free with the button still inside. Was Never able to get button out so returned iron. Let Philips know so they were aware of the issue (with photos) but they were dreadful tried to turn a complaint into a sale I had expected they would wish to compensate for the damage to my blouse but they only tried to make another sale. Will never buy Philips again.

Disgusting customer service experience.

Their faulty iron exploded in a flash of light and blew fuses. If someone had been holding it, they could have been seriously harmed. This is the second Philips product that has done this to me (the first being a steamer). I will never touch their dangerous products again.

Contacted customer service for a replacement as it was within warranty. Radio silence. I've spent weeks chasing. Eventually spoke to someone on the phone who told me to buy a new iron as they had no idea when a replacement could be sent and I would be refunded. I did this, and today when chasing the refund I'm told they can't refund and we're back to square one, where I sit in their hellish customer service pit of despair waiting for a new iron that probably won't arrive, and if it does will blow up my house again.

Dangerous products, poor customer service. This has been so draining mentally.

I note no one actually cared that the iron was dangerous and could have caused harm, which tells you all you need to know about this company.

Ticket 41999091

I bought a Sonicare toothbrush two weeks ago and it has not arrived yet. I contacted their customer service and they said they will follow up and get back to me within 3 days. I heard nothing from them still.

I bought a monitor for my PC. It arrived with 2 leads missing !
I contacted Philips, eventually, only to be told that I needed to contact another number. On no less than 5 occasions, I was given alternative numbers which DO NOT EXIST !
I was then given a general enquiries number where I was told that they did not know who I could speak to and given a number for the Netherlands ! When I declined, I was transferred to the original number !!!!
There are no details available to make complaints either !!!!
I will never buy another Philips product.
AVOID AT ALL COSTS.

Pasta maker broke!
when it worked it was wonderful, but it broke after a few months, so i returned it to them. they agreed that it was broken and needed to be replaced, but as they have put the price up from £199 to £299 have only offered to refund it. appalling behaviour

IT-Philips_DA-13849794.

I had delivered this morning a steam iron. The packaging was most inadequate, and was concerned it might not work. I thought I would plug it in, but tried to open the water aperture, which was faulty. I did not bother to plug it in after all.

I want to return the item, and after making 2 separate, exhausting attempts to start a return - alas to no avail. Agents' English is extremely poor, and despite asking them to repeat what they were saying, their poor pronunciation made it impossible to understand. The customer services are based in the Philippines.

CAN SOMEONE PLEASE ADVISE THE BEST WAY TO RETURN THE ITEM?? Tried to register the item for return, but it would not accept the details on the form - it had a issue with my postal code. I tried various ways to input the code but an error message was displayed.

Help please.

I am glad to say my experience of Philips and Versuni is very good. I have a PureProtect 3200 Series air purifier, which I am extremely pleased with. However, I was concerned at reports on Trustpilot about issues with obtaining replacement filters for Philips air purifiers. Especially as the ones I need, constantly showed as “out of stock” since I bought the air purifier last December.

I ticked the box to be notified when filters available; and had almost given up, when to my surprise I had an email on 9 May, saying “in stock.” Order placed the same day, and correct filters successfully delivered on12 May, which really cannot be faulted. I believe this model is relatively recent. The installed filters are only 40% life expired at the moment; so, it isn’t critical yet to have replacement filters immediately available.

Bought a Philips PureProtect Mini 900 Series air purifier.

Great product and particularly like that it automatically adjusts depending on the air contamination levels at any time.

Highly recommended.

Do Phillips know and allow e bay selling parts NOT IDENTIFIED AS BUT SOld as theirs
Part not right e bay sent as Phillip part for a shaver
No redress to obviously wrong part what are Phillip doing about this and note your risks of being in a mess like this not using product
MIGHT SUIT PHILLIPS TO HIVE OFF PURCHASES BUT THEY MUST BE RIGHT!!!

While Natalie, Haya, and Matthew did their best, Philips' processes and management are broken, unlike HP, Dell, Samsung, Sony, and Google's handling of faulty appliances. My 10+ years in IT further highlights this. The timeline of my frustrating experience is below:

29th March 2025 - I reported a dark shadow on the right of my 6-month-old TV screen to John Lewis. The issue is mainly visible on grey and during left-to-right moving content like football.

31st March 2025 - I Called Philips; they were unaware of the case despite John Lewis confirming the ticket. They requested Green/Yellow/Red background pictures. They ignored my explanation that the issue was only visible on grey. I sent the requested pictures plus examples on a grey background.

4th April 2025 - After calling Philips multiple times, they finally forwarded my ticket onto the Technical Department who dragged their feet and, no matter how much I called them, would not actually let me speak to anyone in the Technical Department and refused to give me any update.

7th April 2025 - I called them around 11 am, and they said I would receive an update. They eventually called me back late in the day, and they decided to refer me to Equinox who would install a new screen on my TV. Actually, at this point, I thought, “Well, that was painful, but at least it’s going to get repaired now.”

15th April 2025 - Equinox engineer installed a new screen that seemed a bit off. He said it needed to "warm up," but upon reinstalling, it was significantly WORSE. I immediately called Equinox; Morgan helpfully reopened my ticket. Equinox also confirmed the "warm-up" explanation was incorrect.

16th April 2025 - Morgan from Equinox called me back the next day, and unfortunately, Philips had said that they would need to contact me and sort this out. Safe to say they never contacted me regarding the screen.

23rd April 2025 - Despite prior assurances from Natalie, Haya, and Matthew that Philips would repair the TV, the company instead closed my ticket on this day, stating:
“We have reviewed all the information/photos that you have provided. Your Philips TV is not presenting any visible issues and is within the correct specifications set by Philips.

We ensure that all our products are correctly tested before leaving the factory to ensure customer satisfaction. When a customer informs us of suspected defects, we ensure that all information provided by the customer is fully reviewed by our technical team to ensure that we keep the high standard of Philips products.”

This statement was deeply concerning, as the submitted visual evidence and ticket notes clearly documented the issue, further evident in post-repair images showing screen lines. Expressing my strong dissatisfaction with this conclusion via a call, I was referred to a manager and promised a response by April 25th, 2025.

25th April 2025 - No response was received from Philips as promised. A follow-up call to their customer service revealed the manager's absence, resulting in a further delayed response until Tuesday. This reliance on a single point of contact for approvals within a large organization like Philips highlights a significant inefficiency, particularly where timely communication is crucial for customer service.

Ultimately, I contacted John Lewis again. The exceptional Anna at John Lewis, after reviewing the extensive email correspondence and contacting Equinox directly, fully concurred with my assessment of Philips' inadequate processes and poor customer treatment. Demonstrating outstanding customer advocacy, Anna skillfully persuaded her management to authorise an exchange for a different brand, despite the television being over six months old and under Philips' direct warranty management. I subsequently chose a Samsung replacement.

28th April 2025 - Despite the John Lewis-issued exchange and my closed ticket, Philips unexpectedly arranged another Equinox repair. However, due to the severely negative experience, I have no interest in further Philips involvement.

In conclusion, Philips' customer service processes require significant improvement regarding response times and the provision of personalised support. Furthermore, offering product replacement after an initial repair failure would enhance customer satisfaction and streamline resolution.

As a direct result of this experience, I will not make any personal purchases from Philips in the future. Additionally, I have recommended to my business, which purchased ten screens last year, that we discontinue all future acquisitions from your company and replace our existing Philips units.

Purchasing 4 toothbrush heads, was then offered an extra 2 at discounted price! We decided to buy direct to avoid fakes!
Anyway, we received the 2 extra "add on" tooth brush heads, though quickly realised the order of 4 toothbrush heads had been cancelled due to not having the specific colour in stock! So because of this ghe additional 2 toothbrush heads were not at discounted price...nearly £19 per head!!! Customer services did help and the call was answered quickly! Though I'm disappointed that I received no cancellation email, my own time and initiative discovered this expensive error!

I have a Philips Steam Generator Iron, Model GC7840/26. It stopped working after being stored for some months and not being used. I had it repaired (Warranty had expired) under Philips 'Fixed Price Repair' of £69.00. You can visit their website if you search "Philips Steam Iron Repair"

My experience was very good indeed, and I feel a reasonable 'Fix Price Repair' was a very good option, which included Postage for Pickup and Return.

Disappointing customer service after purchasing a “premium” TV for it to only fail after a handful of uses. The customer services team are about as useful as a chocolate fireplace. Very robotic, unapologetic and just downright neglectful. From a brand which you expect quality I will never purchase another Philips device. Truly let down and judging by the other reviews on here, they clearly don’t care and don’t stand for the brand they have built up over the years. Disgusting.

Our Philips ambilight TV has had nothing but problems, but currently it flickers high/low brightness contrast when watching it. We reported it for repair 3 months ago and every time I check in for an update they just palm us off saying ‘a technician is investigating’ but I’m fairly sure that aren’t doing anything as our TV is here and nothings happens in over 3 months. Just been left with a faulty TV and nothing we can do aside replace it ourselves.

Useless customer service, repair service and product too. Won’t buy Philips branded products any more as the quality of product and service is appalling.

Customer service and refund processes are atrocious.

Ordered a new toothbrush direct from Phillips after my last Sonicare died. Went direct to Phillips as they had the most competitive price.

Ordered 7th of April and then on the 10th of April was emailed to say that UPS had returned the parcel and would not be delivering it and Phillips would send a replacement. Checked the tracking for the replacement on today (12th April) and it too is being returned to Phillips.

Called custoner service to request the order be cancelled and I be refunded as I do not believe they can fulfill the order. Been told both by phone and online chat that my query needs to be forwarded to a relevant department and I will have an outcome in 2-3 business days. So I am without the product I ordered and without my money with no clear indication this will be resolved.