While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lucy Hawkins, Gurmit Kaur and Laura are so helpful and prompt in responding to my issues. So far they are the staff I have contacted. I want to thank Lucy Hawkins for personally walking straight into the property but in a professional way to get my concerns sorted. The most wonderful one happened on a Friday when office was almost closing. She stayed back and monitored until my issues were resolved. I really appreciate you Lucy.
I was recommended to contact Carlos after struggling to find someone to sort out a hot water problem. He thought outside the box and found a solution that did not require any parts. Highly recommend.
I have used Phoenix Property for over 10 years . They always look,after any problems I have with my properties in a speedy and professional manner.
The personal help given to me Lucy Hawkins is much appreciated
Very prompt and professional from day one and consistently supported my needs. Highly recommend it to anyone.
Phoenix Property Group staff were quick to respond, very polite, and they explained everything completely. They did the job promptly and the price seemed pretty reasonable. I would recommend them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
