This is my go-to company when I buy gifts and decorate my home. Initially bought just the photobooks and loved how awesome the quality is that I had to get the framed prints, calendars, money packets,... See more
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See what reviewers are saying
It's great and easy to follow. I myself is technologically challenged but one way or another, I am able to follow the instructions given by your specialists. I would like to commend your staff who are... See more
Company replied
I've completed about 6-8 photobooks since Nov2020 so that I can document my kids' growing up years. It was tedious work doing a photobook but i must say the web editor helped to make things much easie... See more
Company replied
Good online & mobile platform for printing photo. Easy access and quick photo editing. Paper quality also affordable and come with good price with good quality. Huge promotion and deal also good and q... See more
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Company details
Written by the company
Photobook Malaysia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Malaysia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Contact info
7, Jalan TP 2, Sime UEP Industrial Park, , 47600 , Subang Jaya, Selangor, Malaysia
- 03 9212 8535
- support-my@photobookworldwide.com
- www.photobook.com.my
4.4
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Unfulfilled order and non responsive customer support
I’ve placed an order on 11 Nov 2021 until today 7 Dec still haven’t been fulfilled. Written numerous emails to the customer service but the answers are always standard reply without really looking into the matters and no follow up on the production.
On 22 Nov- I asked about the printing status and the replied was machinery problem.
On 25 Nov- The orders were sent to me but is incomplete. 8 pillows only sent 4 pillow cases to me. Short of 4 cases and 8 inserts. The quality is also bad in terms of not standardising the zip’s position. I’ve wrote in for replacement of the outstanding products.
On 30Nov - 3 Dec, no response from customer service, I asked for target delivery date but no answer. The online chat was not responding either.
6 Dec- Gotten reply saying that now is peak season causing delay.
It doesn’t matter peak season or not, I had placed my order on 11 nov and it’s almost a month already, Photobook didn’t rectify their mistakes to send me the outstanding order.
December 7, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Alice, apologies for the delayed response and we are sorry for the inconvenience if your orders are not yet received. We have checked your latest case number with us which is 3138240 and forwarded this to one of the supervisors so we could monitor and response to you accordingly. Please expect a response within this day. Thank you.
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Quality printing
August 26, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Aishah Rahim, thank you for giving us a 4-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon
Printing and delivery is slow
Printing and delivery is slow. Says 7-day guaranteed shipping but on the 8th day, my order is still in a Ready To Print status. Please improve on this.
August 18, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Doreen, we sincerely apologize for the delayed delivery. Our company values all the feedback given for the improvement of our service. We would love to assist you by sending the order details through our live chat icon in the Photobook Malaysia website. Thank you for your patience and understanding.
very satisfied with the quality of…
very satisfied with the quality of photobook. order since 2015 until nowwwww. hopefully can get glossy paper at the same price of matte paper now.
August 17, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Aishah Rahim, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon.
good quality product but sometimes the…
good quality product but sometimes the apps is not userfriendly
August 16, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Miramon Emon, thank you for giving us a 5-star rating! Our company values all the feedback given for the improvement of our service. We look forward to preserving more of your treasured memories again soon.
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Great pictures for great memories
August 16, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Tony Leong, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Photo book had a great design which is simple and nice. Thank you
Thank to photobook your voucher is valuble allow me to help some of my client that unable to design the photo in photobook. They love is and this help me a little income as covid impact me so badly. Thank you photobook for this support offer.
August 14, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Ang Ley Khoon, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I have been a loyal customer of…
I have been a loyal customer of Photobook for a very long time and I am deeply satisfied with Photobook service however since the pandemic I have observed that the delivery time is quite long compared to before. I hope Photobook will fix this matter
August 14, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Khairun Naqiah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We are experiencing delays due to the impact of Covid19 pandemic. Rest assured that we continue to find ways to expedite the delivery to you. We look forward to preserving more of your treasured memories again in the future.
Easy to edit
Easy to edit. Design very nice. I love it. The price very affordable.
August 13, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Abby Arbaiyah, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
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Create Photobook online
I have been using the Photobook online web in creating 7 of my Photobook. I find the tools are easy to use and very user-friendly. I can complete the photobook in a shorter time. The printed end product of the photobook is great. The promotion price is good value for your money.
August 13, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Norliza Md Yan, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
High Quality
I have no complaints. Item ordered received exactly as I wanted them to be.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Adderly Shahrul, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
love it
love it. easy to use. used to print my familys photo... clear n bright enuff.... can keep for memories..... tqvm photobook ^^
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi SW Lee, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Keep It Up
I'm grateful with the existance of this website, make it easy for me to keep my memories in photo album. With recent purchase, the quality of picture is good. Fast delivery and secure packaging. No damage on pictures.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi a.nat, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
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😍photo books have different…
😍photo books have different collections. Excellent quality. Fast shipping.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Huey Li, thank you for giving us a 4-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
I love how this app provide many…
I love how this app provide many solution in one place. You can had almost everything just at your end of fingertips
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Shafiiq, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Photobook is your best choice
Photobook is your best choice as it's easy to use with simple steps to follow while creating your very personalised photo album and the high quality of the end product makes my repeating orders with Photobook.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi YS, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
Creativity & Gifting
Excellent idea for gifting, creating and keeping memories. Moreover you can unleash your creativity doing the photobook.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Usha, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
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I like the material of Photobook
I like the material of Photobook. Quality tip top. The best product I have brought. Good and high quality every product.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Sya Kir, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
User friendly
The whole experience through the photo book website and app were both user friendly. It was hassle free and an absolute delight to customise your photographs in an instant. My definite go to place to bring memories back to life through photographs and photobooks
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Visithra Gobinath, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
The best online photo printing platform
Thanks for providing me the best platform to print out all my photos. Easy for me to create whatever i wanted for my personal collection. I have ordered photobook, photo canvas, photo magnet, photo wooden frame so mane times.
August 12, 2021
Unprompted review
Reply from Photobook Malaysia
Hi Fatin, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.
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