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Photobox Reviews 

155,654
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,715 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptional print quality of the photo books and find the online platform very straightforward for designing personalized items successfully. People really love how wonderfully easy it is to create beautiful personal keepsakes, noting that completed orders usually arrive quickly with satisfying results. However, some people mentioned frustrating delivery delays with packages failing to arrive on time for important family events and special holidays. A few reviewers also felt that the customization software could occasionally feel a bit complicated and somewhat less intuitive and smooth to navigate.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the photo books... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the finished products... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website and app as easy to use and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with high disagreement on reliability. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more

Rated 4 out of 5 stars

Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more

Rated 4 out of 5 stars

Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more

Rated 4 out of 5 stars

My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

156K reviews

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4.1

All reviews

(155,654)

4,510 reviews in the last 12 months

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Rated 5 out of 5 stars

Great A4 phonebook

Great A4 phonebook. Very good quality printing on excellent paper.
Very competitive price and quick turnaround from order to delivery.

August 3, 2026
Rated 5 out of 5 stars

Easy to use and great result

The process of creating my photo book was very straightforward. There are two ways of doing it: one where you select the photos and they are placed in the book for you and the other where you position them yourself. The first option is very quick and easy but the photos weren’t placed logically enough for me. The second option takes longer but you put the photos where you want them which I preferred. The result was great. Im really pleased with my photobook. I’ll definitely use this company again.

August 3, 2026
Rated 4 out of 5 stars

Good result but very tedious process

The end result is amazing but the process is very time consuming when you are using various resources for the album, ie photos from different sources and text. The timelines for the photos don't follow through.
I also felt very insulted by an email which was supposed to acknowledge my past orders by offering me a discount which turned out to be less than was available generally.

August 3, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Instructions were clear and easy to follow. Overall a very good service and I will use it again.

August 3, 2026
Rated 5 out of 5 stars

Great prints

Photos came back earlier than expected. Really lovely prints and fantastic service. Will definitely use again.

July 31, 2026
Rated 4 out of 5 stars

I always enjoy making a new photo book

I always enjoy making a new photo book, its a hobby of mine & has been for many years, I like the tools available to manipulate the images and get the best out of them, I also use the books as scrap books so lots of small details go in, tickets, receipts, pictures of celebration cards Etc I would like to see a Spell Check on the system

July 29, 2026
Rated 3 out of 5 stars

Complicated, need to look for edit button…

When you do it via mobile the pictures upload you choose size and it then crops pictures. I had a lot of pictures with heads chopped off. I could not see how to view before purchase. I then did it on a lap top after uploading from mobile and saw an edit, I changed the missing head photos to larger size but it defaulted back to smaller size when they arrived it was smaller than I wanted. I found the whole process complicated and disappointed with result. The quality of the final print was good, so will try again. Perhaps it is easier to do photo books rather than just prints. I also only wanted 2 sets photos and had 3, because it kept uploading and I could not see them so did it again.

August 2, 2026
Rated 5 out of 5 stars

Great product, prompt delivery, superb aftercare

I recently ordered some multi picture posters to replace some previous ones from Photobox that were a little old and out of date (family pictures).

Whilst my wife and I heeded the picture quality flags and carefully checked each picture fitted, we didn't notice that certain combinations create a small vertical border.

Two of the four posters duly arrived with borders. Checking the proofs they were indeed visible but I contacted Photobox to suggest a flag on the screen to point out any posters that have borders, much like the picture quality notice.

Not only did they listen, they offered to redo the two posters for me. Great product, prompt delivery and superb aftercare....What's not to like?

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good quality books

The quality of the books is always very good. It is easy to upload photos but can be a bit fiddly when ensuring the whole picture is showing when adding photos to a book. The books are produced and dispatched quickly.

July 20, 2026
Rated 5 out of 5 stars

The thing I love about Photobox is that…

The thing I love about Photobox is that it affords you the opportunity to be as creative as you wish to be within the limits of your own imagination. I love to start with a blank canvas and mould my creation from start to finish knowing, that whatever the quality of my images, I can rely on the print quality to render my pictures above and beyond.

I am old fashioned in the way that I started my photography days using film and in those days you took your film to be developed and had to wait for your pictures to come back before you could see the result. So to with a photo book the wait for the result holds the same excitement.

I am always impressed by the clarity, colour and quality of the print that photobook provides which allows me to showcase my work with confidence.

I will always recommend photobox for its all round consistency and quality backed by its no quibble guarantee.

July 28, 2026

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