When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more
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Review summary
Created with AI, based on recent reviews
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I have been a Max user, who paid annually up front, for many years. My business has grown out of this tool and I have been trying to switch to their API membership instead, which is MORE MONEY per mon... See more
Company replied
Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more
I’ve used this app for a year. I’m on the Pro tier, the generations are not always the best but have generally been okay. Yesterday I discovered that the AI credits that would renew weekly are now re... See more
Company replied
Company details
Written by the company
First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.
Contact info
France
- www.photoroom.com
2.1
Poor
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically takes over 1 month to reply
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credits
Customer service is terrible
Customer service is terrible, and so is their pricing structure.
They force you to upgrade to a higher plan, which is out of our league. So we end up with EUR 250 in unused credits each month, which are lost.
Such a bunch of unethical money grabbers.
Found a much better solution now, which is 70% cheaper and better quality.
August 17, 2026
Unprompted review
Reply from photoroom.com
I am sorry you've had issues with our support. We are improving how we communicate about our plans and credits so each user can find the best plan for them. We're evolving our services to fit what brands are needing with more professional tools.
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Customer Service is non-existent!
I’ve used this app for a year. I’m on the Pro tier, the generations are not always the best but have generally been okay. Yesterday I discovered that the AI credits that would renew weekly are now renewing monthly - I’ve received no notification of this change, they seem to like making changes and not advising their paying customers that the service they are used to receiving is changing (and not for the better). I’ve attempted to reach out to the Photoroom team to discuss this as it’s poor form to put it politely, and all I’m able to speak to is their AI agent, which frankly is useless. I see no option but to cancel my subscription, their customer service is non-existent and I would honestly be embarrassed to work for a company who cares so little for its customers.
Edit: 2 days later I have received a message from a member of the team apologising for the lack of communication on the changes to the AI credit renewals. As a good will gesture they have reset my credits - which I do appreciate. But as a small business owner, having to wait for monthly renewals isn’t brilliant.
May 21, 2026
Unprompted review
Reply from photoroom.com
Hi, I am sorry for this issue and hope you've been able to enjoy our services more. We've improved credits and have had great feedback from our users on the recent changes.
I hope these have been helpful for you too.
I Purchased a subscription
79.99I Purchased a subscription. Used the app and It produced great results at first. Then they changed the way they bill. They bill you for Ai images that are horrible and you can't use. They should only charge for images that you can actually use and download. I have to preview 20 AI generated pics before I find one that isnt messed up and I can use. Ai Images have had random people in the background. Things you cant identify in them. Etc. Now they give you AI limits. (Credits) and you cant use the program unless you pay more. There are times the app wont load, you get error messages or it crashes all together.
March 10, 2026
Unprompted review
Reply from photoroom.com
Thank you for taking the time to write this.
Two issues here that both need fixing: a billing model that changed after you paid, and an app that's crashing. The credit system shift was implemented to make sure all users could benefit from our AI features at best scale. We are constantly improving our AI generations to take as few generations as possible to get to the result you want and will be sharing more educational content on how to improve prompts. We have now enabled an automatic credit refund when there is a generation issue and are testing different ways to enable a user to claim back credit if they believe the generation is problematic. Please reach out to our support team through the app. They can access your account, look into the billing side, and help troubleshoot the crashes.
Thank you,
Photoroom team
I'm a pre-loved designer clothing…
I'm a pre-loved designer clothing seller and I took out the 'max' level thinking it would be more than ample for my needs. Really sorry I paid the annual subscription. Sometimes it works, and is good, but sometimes you've got arms coming out at waist level and human heads on top of tailors' dummies. This is their programmers fault, but it still eats into your quite meagre allowance, which isn't spelled out when you take out the subscription. Cannot recommend and I will not be renewing my subscription.
I would also add I am extremely annoyed that the better quality image you want, the more 'credits' you use. Surely they should be providing top quality in the first place. Avoid.
As a postscript, their 'standard' quality, recently introduced, is absolute rubbish so you are FORCED to upgrade to 'Advanced' using more credits, to get anything like a decent image. This company is DIRE
January 24, 2026
Unprompted review
Recommend you Opt for a different App - NOT THIS ONE
Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept within or used up to my monthly credits for 6 months until they decided that to use the AI features you had to pay extra mid way through my subscription period and the weekly/monthly charge is extortionate. Have now lost all AI facilities. This is a SCAM where they tempt you then block you once you you rely on it.
January 15, 2026
Unprompted review
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Awful awful awful
Been using it for a couple months now, however the app went from good to awful really quickly.
They must have made an update to the batch exports feature which has broken this for me. Not only that, but when you try to use it, the app swallows your monthly credits even though it crashes before delivering any images back.
I tried to contact them to report this issue/claim back credits, however if you do manage to find their very, very hidden chat feature you're met with an AI agent who says they'll pass you to a customer service advisor which may take a few hours. 3 days later, and after messaging for an update every day they just closed the chat without ever responding.
So in summary:
1. App is broken / doesn't work
2. The service steals credits even though you don't get your images back.
3. Cutomer service is non existent to report issues.
December 5, 2025
Unprompted review
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