PickaPocket Reviews 

13
TrustScore 2 out of 5

2.1

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Company details

  1. Men's Clothing Store

Written by the company

PickaPocket Men | Online shopping for this seasons latest men's fashion accessories, neckties and pocket squares Free UK P&P.


Contact info

2.1

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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2.1

All reviews

(13)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Scam! Invited my friend who had 8purchases within 4 weeks. No reward!:)))
Tried to top up my account- £1.99

March 12, 2025
Unprompted review
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Rated 1 out of 5 stars

This is a scam

This is a scam, please avoid it. I ordered a Cravat from the site towards the end of Feb as they look appealing. There's a note stating that it'll arrive within a week, but since then I have received no delivery confirmation. I have reached out several times via phone call and it just heads to voicemail and emails are never responded to. Wish I had done my due diligence before placing an order. I've requested a refund numerous times but nothing. Please don't make the same mistake I did and avoid at all costs.

February 25, 2024
Unprompted review
Rated 1 out of 5 stars

Pickapocket seems like a scam

Pickapocket seems like a scam website. Sent my order over a week ago - order showing as not processed even though they say they process same day. Site says they email back within 24 hours - sent 2 emails and no response 4 days later. Phoned - rings out so can't even leave a message. Sent FB message - no response. Total waste of my time and £40 spent on ties for a wedding that I won't be getting. If they are not scammers they are just unbelievably poor at providing any sort of service.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality on products! & great service

I have bought many items from here now as the quality is fantastic! Even bought all my wedding supplies from here to. Pleasure to deal with thanks again!

March 12, 2022
Unprompted review
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Reply from PickaPocket

Thank you so much for taking the time to leave us this review, your orders are always noted and we love seeing your name pop up! Good luck with the big day!

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Rated 5 out of 5 stars

Fantastic customer service - highly recommend

Fantastic customer service. Answered my query in no time at all, and even sent me some free gifts for my repeat purchases. 10/10, will 100% be using again. Can't recommend highly enough!

Honestly one of the best experiences I've had with an online seller

March 3, 2022
Unprompted review
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Reply from PickaPocket

Thank you so much for your review Harley, we wish you every success!

Rated 5 out of 5 stars

Lovely Ties, Excellent Service

Thank you for your help with selecting ties for our wedding - excellent service and quick communication. The ties are excellent quality and looked great on our photos!

January 5, 2022
Unprompted review
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Reply from PickaPocket

Hi, it was an absolute pleasure serving you and your husband to be, we are so proud to be part of your big day!

Rated 5 out of 5 stars

Very good experience

I initially looked at trustpilot reviews and was a bit put off, but I’m really glad I didn’t listen. I was looking for a good quality item for a wedding that would stand out. This product exceeded my expectations. Delivery was quick and the quality is really good. I will definitely use this company again!

October 6, 2021
Unprompted review
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Reply from PickaPocket

Thank you so much for this, we mainly use Google reviews as our trusted provider, hence why our score is low on Trustpilot, but we appreciate every review we get. I'm really glad you took the time to leave us this review here, and thanks for trusting our store, you're a valued customer indeed!

Rated 5 out of 5 stars

Excellent quality,great customer service

I have bought a number of items from this company and all of them have been of excellent quality.
The customer aftercare has also been Fantastic. I definitely recommend this company and its products.

September 25, 2021
Unprompted review
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Reply from PickaPocket

Thank you so much for taking the timeto leave us this lovely review! We are truly lucky to have you as a loyal customer!

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Rated 1 out of 5 stars

Poor Quality Goods & Zero Customer Service

Made the mistake of buying an item from this company. The item was not as pictured online, I have sent them 2 emails directly, tried to call and sent a message through their website all with no reply. There is no details of how to send a return to them on their website. They clearly avoid all contact if there is an issue, definitely a company to avoid.

FOLLOW UP - The reply from the company below is completely untrue, there has been no contact previous to me leaving this review, they only respond to this kind of online action unfortunately...

September 24, 2021
Unprompted review
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Reply from PickaPocket

Hi I am really sorry to see this review, all the return details are on the envelope your parcel was delivered in. We stand by the quality and listing details on our website, we have sold thousands of this particular tie set and the quality or description has never been bought into question.

I can see you sent us 2 emails we replied to the one on the 21st on the 22nd,as you requested a return label, but we are clear that because we offer free psotage returns are posted by the customer, unless there is a defect, in this case there was not.

I am truly sorry you have had a bad experience here, and we will do everything to rectify it!

Rated 1 out of 5 stars

I bought a pair of sunglasses a couple…

I bought a pair of sunglasses a couple of months back as I liked the design and in particular the price.

Before the pair had arrived, I received an email asking for feedback on the item and that if I had any questions, I was to respond directly to the email.

I wore the sunglasses once and realised that the copper finish on them wasn't to my taste (it looks like 'rose gold' in the sun). I replied to the email explaining this and that I would like to return them and swap them for another pair (no more than 10 days after receiving them).

I received no reply and no answer from the phone number provided which I called twice. The phone has no voicemail service either.

Terrible service. I thought it was peculiar to receive an email before the product had even arrived and particularly strange to receive no reply when I clearly gave him news he didn't want to hear.

(After reply). Thanks for the speedy response and I appreciate you're a small independent company. Definitely no reply to my emails though and I've double checked all inbox folders. Thanks for the refund though and all the best.

Greg

June 2, 2021
Unprompted review
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Reply from PickaPocket

Hi we are sorry to see this, we did respond to your email offering a full refund upon return of the sunglasses, please check if it landed in your junk folder?

We are an honest business, and would never knowingly ignore our customers, for this we are sorry if this was the case here! I have placed your refund today!

Sinceeely Anthony

Update - Thank you, very strange that we missed your mail, we can only apologise, and the product was returned to the returns address on the box?, the refund was placed today in any case, thank you!

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