Piglet's Pantry Reviews 

1,006
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally delicious food, wonderful presentation, and sturdy packaging that keeps all items completely fresh upon arrival. Many people also appreciate the very generous portion sizes and the truly helpful assistance provided when placing orders over the phone. Some reviewers were not happy with frustrating delivery problems, such as parcels being left outside or completely failing to arrive on schedule. A few other people also felt that certain food items fell short of expectations, mentioning dry bakes and ongoing difficulties with online ordering systems.

What people talk about most

Product

Clients share positive opinions on product quality, praising the delicious food, generous portions, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are exceptionally fresh,... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Order

People report ambiguous experiences with order processing and delivery. While many customers praise the... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

Company replied

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What... See more


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,006)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling

Appalling! Ordered on 19th May to be delivered on 23rd. It was out for delivery from 10.38 never arrived, eventually arrived 4 days later after being sat in delivery van on a very hot day and then taken back to the depot! Plus, the date said not to be eaten after the 22nd when due n 23rd, yes, this was delivery’s fault, but responsibility lies with piglets. If they cannot get a reliable courier then it’s time they looked for another courier. Piglets didn’t seem to care, just a bog standard reply. Had a very upset relative, which was out of my control. Think twice before using piglets, just dreadful. Yes I did get a refund, will never use again.

May 23, 2025
Unprompted review
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Reply from Piglet's Pantry

We’re really sorry to hear about your experience. This isn’t the service we aim to provide. We take delivery issues seriously and are reviewing this with our courier to prevent it happening again. Thank you for your feedback.

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Rated 5 out of 5 stars

Best scones EVER

We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is second to none-gorgeous sausage rolls and the scones were delicious. Add to that the excellent communication, this really is a 10/10 company. Highly recommended.

May 29, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and lovely feedback! We appreciate the support!

Rated 5 out of 5 stars

Had a problem with a voucher online

Had a problem with a voucher online . Phoned and spoke to laura . All sorted :) fantastic customer service thank you . Look forward to receiving my treats :)

June 3, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback, we are happy to hear your issue was resolved. Hope you enjoy your treats!

Rated 5 out of 5 stars

best afternoon tea…ever

The food was lovely,best afternoon tea we have ever had ,it arrived at stated time so well and cleverly package ,we ate everything,drank the tea ,nothing wasted.well done everyone at piglet,s pantry👋

May 30, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We are thrilled to hear that the goods were enjoyed, we appreciate the support!

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Rated 5 out of 5 stars

Lovely Afternoon Tea

Received my afternoon tea as a gift. The order & delivery were well managed with excellent customer support by phone. Lovely food & I would certainly consider ordering again.

May 29, 2025
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Reply from Piglet's Pantry

Thanks for the review! We are glad you enjoyed the gift and appreciate the kind words on our team!

Rated 5 out of 5 stars

Excellent as always!

Excellent as always!
Prompt delivery.
Highly recommend.

May 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for the 5 star review! We appreciate the lovely feedback and support.

Rated 5 out of 5 stars

Exvellent family afternoon tea hamper

Sent the family afternoon tea hamper to my daughter and her kids for a birthday treat. They loved it. And it's so nice to see an afternoon tea kit with savoury items as well as sweet ones.

May 30, 2025
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Reply from Piglet's Pantry

Thank you for your review! We are delighted to hear that your daughter enjoyed the birthday treat!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, kept up to date with order progress, Food is delicious every time (it’s our third time ordering) and delivery tracker is great.

May 29, 2025
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Reply from Piglet's Pantry

Thank you for your review, we appreciate the feedback and support!

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Rated 5 out of 5 stars

Tea time treat…

What a treat we enjoyed with our afternoon tea for 2 from Piglet's Pantry. Everything was delicious.
Thank you

May 29, 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We are happy to hear you enjoyed the afternoon tea!

Rated 3 out of 5 stars

It's average value for money

It's average value for money

May 29, 2025
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Reply from Piglet's Pantry

Thanks for your feedback. We’re always working to improve and hope to exceed your expectations next time.

Rated 4 out of 5 stars

Lovely experience

We were gifted 2 afternoon tea by post vouchers. The food was delicious and there was sufficient for 3 of us share each one. There was a slight hiccup over the 2nd voucher, but this was soon resolved. The parcels arrived on time, however, the DHL driver, on both occasions, did not have the courtesy to knock on the door, he just left it outside.
Thank you Piglets Pantry for 2 lovely experiences

May 29, 2025
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Reply from Piglet's Pantry

Thank you for your review. We are glad to hear you enjoyed the afternoon tea experience.

Rated 3 out of 5 stars

Vegan afternoon tea

Delivery was excellent. Savoury items were enjoyable, but then things went downhill. Scones were hard and tasteless and cakes just tasted sweet and sticky (no flavour at all to lychee and rose loaf and carrot loaf only slightly better).

May 29, 2025
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Reply from Piglet's Pantry

Thank you for your review and feedback. We are delighted to share we will be swapping out the vegan cakes for new flavours so keep an eye out!

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Rated 5 out of 5 stars

Delicious

We had the savoury tea for two. Wow it was sooo delicious! Beautifully prepared and fresh enough for 4. We added some salad leaves and coleslaw ,( although even without these additions the tea was incredible) I collected it in person ,& the staff member I saw was charming ,& helpful
Sorry I didn't get her name but it was 30th May. A lovely Company who are a credit to Wext Sussex. Thank you

Penny Weal

May 30, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted you enjoyed the savoury tea and had a great experience with our team. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Great present delicious food

This is the second afternoon tea for 2 my daughters mother in law has bought us, like the first one it was delicious, well packed and well presented. Well done Piglets pantry . I will be returning the gesture it's a lovely gift

May 29, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We are glad you enjoyed the afternoon tea and appreciate your support.

Rated 5 out of 5 stars

Omg , what lovely food

Omg what lovely food, our daughter and son-in law gifted us tea for two delivered to our home , a mixed box savoury and sweet , and oh how we enjoyed it all thoroughly, so thank you Jo and team , your food is amazing and so tasty, we would 100% recommend and will definitely be purchasing ourselves to gift others, what more can I say but didn’t want to it to finish.
Thank you so much once again, can’t wait for the next one.

May 23, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review! We are glad you enjoyed the afternoon tea and appreciate your support.

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Rated 5 out of 5 stars

Every time I order, its Perfect. Amazing in every way.

I have ordered a few times from you guys now and every time is amazing. We had some issues on the most recent order with your website but you called me straight away, refunded the duplicate payment made (my mistake, I was being persistent) and checked all was in order and correct. Customer Service is so polite, so lovely and helpful. Got nothing but positive things to say. The food is amazing, love your cakes so much. Thank you again, will be ordering more in the future, I know I will.

May 20, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your 5 star review! We appreciate the lovely feedback on our team and products. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, I had a problem which was resolved quickly by the admin team, they were really helpful. The quality of the afternoon tea was excellent, the recipient was thrilled with it. Will definitely be using this company again!

May 12, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your review, we are glad to hear your issue was resolved quickly and the tea was enjoyed! We look forward to serving you again soon.

Rated 5 out of 5 stars

Tried the mini pie selection

Tried the mini pie selection, they were VERY good. Can't wait to order a lot more

April 25, 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your 5 star review! We are glad you enjoyed the pie selection box and look forward to your next order.

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